World Reserve Monetary Exchange Reviews (%countItem)
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World Reserve Monetary Exchange Rating
Address: 8000 Freedom Ave NW, North Canton, Ohio, United States, 44720-6912
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I purchased 1$ Presidential Coins from the WORLD RESERVE MONETARY EXCHANGE several years back. I have been waiting but I have not gotten the last 6 coins that I purchased. I have this beautiful display of the White House in the background and the coins beneath it.
April 13,
2020***
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***RE: World Reserve Monetary Exchange – ID #***Dear ***:Thank you
for contacting WRME regarding the non-receipt of your last 6 coins.Per your
conversation today with a company representative, we will be sending you the
last 5 coins (not 6 because there is no Carter coin).Thank you
for acknowledging you did not contact us prior to filing this complaint with
the Revdex.com.We are sorry
for any inconvenience this may have caused you.Sincerely,Joy B
I have a coin collection of presidential dollars from the World Reserve Monetary Exchange, and have not received the last four coins as ordered. They are, Presidents Nixon, ford, Carter and Reagan. I have attempted to call the Monetary Reserve with no result in reaching anyone to talk with on this issue. I haven't received a coin science 2015. My original order date was 6/30/10 and my order no. was *** World Reserve.
March 4, 2020
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Re: World Reserve Monetary Exchange ID # ***
Dear ***:
Thank you for contacting WRME regarding your inquiry.
World Reserve Monetary Exchange has sent you your last shipment of coins.
We are sorry for any inconvenience this may have caused.
Sincerely,Joy B
The national parks quarters which I paid for in 2010 where described as being uncirculated mint proofs. Two of each national park quarters one from each mint, from both the Denver mint and the Philadelphia mint. My last order contained 10 quarters, but 9 of the quarters where of the Philadelphia mint and only one from the Denver mint. It should have been 5 Denver & 5 Philadelphia. The World Reserve did reply to my complaint, requesting that I send back the quarters that need replacement. I replied that they send me prepaid shipping materials and I would do as they have asked. I have gotten no response from them. I have had trouble getting the World Reserve replace damaged quarters that were scratched and dented....this time they sent the coins in a bag and and I had to put them in the protective plastic keepers which they provided...
March 4, 2020
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Re: World Reserve Monetary Exchange ID # ***
Dear ***:
Thank you for contacting WRME regarding your inquiry.
World Reserve Monetary Exchange is reshipping your missing coins.
We are sorry for any inconvenience this may have caused.
Sincerely,Joy
I RECEIVED MY NATIONAL PARK QUARTERS TODAY (2/10/20) AND I ONLY RECEIVED THE QUARTERS MINTED FROM PHILEDELPHIA AND ONLY 1 FROM DENVER (LOWELL) AND I NEED THE OTHER DENVER MINTED COINS.
PLEASE SEND THE REMAINING COINS FROM THE DENVER MINT
February 18, 2020
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Re: World Reserve Monetary Exchange I ***
Dear ***
Thank you for contacting World Reserve Monetary Exchange regarding your inquiry on your missing 4 Dmints.
WRME will reship the missing coins.
We are sorry for any inconvenience this may have caused.
Sincerely
If I could leave zero stars, I would. My husband purchased and paid in full for an entire collection of National Park quarters, to be delivered annually, until the collection is completed with the 2020 coins. Upon his death in 2016 and after reviewing all sorts of legal documents including his Will, they transferred the account into my name and assured me it was paid in full. At that time they also sent all the quarters they'd missed in prior years. It took some work on my part but they finally sent the 2018 quarters mid-2019, after insisting they'd already mailed them. Now I have contacted them 5 times about the 2019 quarters which they told me would be sent in January 2020. I have not received them and they've not answered my emails. Calling their toll free number does nothing as their recorded message says they will send the 2020 quarters in 2021 and that is their last bit of business as they are closing down this part of it. And then you are cut off. Please help me to get the 2019 coins that are presently owed to me, and get their assurance they will complete this contract in 2021. Thank you.
The WRMF sold a Presidential dollar collection. They failed to deliver on their promise of sending all the presidential dollar coins to fill the booklet. I haven’t received any coins or communication since 2015. My attempts to contact their customer service number have resulted is wasted hours of waiting for them to answer. When I did get someone on the phone they just said the program was canceled and I would not receive a refund. I’m hoping someone files a class action.
November 21, 2019 ***
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*Re: World Reserve Monetary Exchange ***
*Dear *** Thank you for contacting WRME regarding your inquiry on the non receipt of coins you ordered. We will be sending you via certified mail the 7 coins you state you did not receive. We are sorry for any inconvenience this may have caused. Sincerely
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards
I purchased the Presidential Coin set where the coins are mailed to you as they are produced/available. The last shipment of coins was never received. This shipment should have probably arrived at the beginning of 2017 but was never received. I see multiple other complaints about coin shipments not received as it seems it is a trend with this company. Additionally, a duplicate coin was received (two Johnson, and no Kennedy) and that also needs to be resolved. Now the phone recording just says they are closed. The website also seems to be down.
October 10, 2019***
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***Thank you for contacting WRME regarding your inquiry.We are reshipping your missing vault tube.We are sorry for any inconvenience this may have caused.If you need further assistance please contact us.Sincerely
Have not received all presidential coins.
September 30, 2019***
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***Dear ***:Thank you for contacting us regarding your inquiry on the coin you thought you were missing.When, Sue, a representative from the company called, you stated you never received the Carter coin but your son explained to you that Carter was not minted. Sue informed you that you should have your complete collection.You also stated you were going to have your son help you contact the Revdex.com and withdraw your complaint. We thank you for that.Sincerely
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards
I paid for presidential coins and never received the remaining coins for the two kits. It would be greatly appreciated if you can send the remaining coins
July 22, 2019
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Dear ***
Thank you for contacting World Reserve Monetary Exchange regarding your order of money Gallery.
Your account shows the last 2 shipments of your coins went out on 1/19/16 and 1/15/17.
If you have need further assistance please contact us.
Sincerely,
***
Customer Service Consultant
I purchased the Presidential Coin set where the coins are mailed to you as they are produced/available. The last shipment of coins was never received. This shipment should have probably arrived the beginning of 2017 but was never received. I see multiple other complains about coin shipments not received as it seems it is a trend with this company. Additionally, a duplicate coin was received (two Johnson, and no Kennedy) and that also needs to be resolved. Now the phone recording just says they are closed. Website also seems to be down.
May 7, 2019
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Dear ***
Thank you for your recent inquiry regarding your order, numbe***or the Presidential Dollar Collection.
A reship of the product not received was sent on 4/29/2019, ***. Our records show it was delivered on 5/02/2019 at 7:05 pm.
We apologize for the delay in your coin shipments and for any inconvenience this has caused.
If I may be of further assistance to you, please feel free to contact me directly at ***
Sincerely,
***
Vice President of Business Solutions
The World Reserve Monetary Exchange
8000 Freedom Ave NW
N Canton, OH 44709
Ordered the National Park Quarter coins in May 2010. Orde***. Paid in full at that time. Have been trying to call company for last several days as the coins have always arrived in the beginning of each year. All you get is a recording asking you to call back later.
March 26, 2019
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Case #: ***
Dear ***
World Reserve Monetary Exchange shipped your 2018 coins on March 14, 2019.
We are sorry for any inconvenience you may have experienced.
Sincerely
April 3, 2019
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*Dear Mr. Foltz:
WRME shipped your 2018 Coins BULK 3/15/2019.Customer Service contacted you on March 20 and asked your wife to have you return the call.On April 2, WRME had not received a call from you, your 2018 Coins have been reshipped, Tracking #1***.WRME is sorry for any inconvenience this has caused you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint I ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards
In 2010 I purchased the National Park Quarters minted and released by the U S Mint. These Quarters were to be delivered five a year for 10 years and one single coin on the 11th year as they were printed. I have receive the coins yearly and I received the 2018 set this week, but learned when I opened my collection box that I have not received the five coins for the year of 2017. My complaint is simple, I only want last years five coins. I tried to call WRME, but their number was out?
March 26, 2019
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Dear ***:
World Reserve Monetary Exchange shipped your 2018 coins on March 14, 2019.
We are sorry for any inconvenience you may have experienced.
Sincerely
Revdex.com:
I have reviewed the response made by the business in reference to complaint ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Delivery of the 5 Quarters for the year of 2017.
Regards
April 3, 2019
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***Dear ***
WRME shipped your 2018 Coins BULK 3/15/2019 and were received by you.
Your 2017 Missing coins were shipped Tuesday, April 2, 2019, Tracking ***
WRME is sorry for any inconvenience this has caused you.
I have order the national park quarters and paid in full in 2010. I haven't received the coins for 2018. I have tried to call the number on my order form and it just rings and goes to busy signal. I have also tried to call corporate office only to be transferred to recording to leave message. I still have 4 more years of coins to receive. I ordered and paid for both D and p mint.
March 26, 2019
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Case ***
Dea***
World Reserve Monetary Exchange shipped your 2018 coins on March 14, 2019.
We are sorry for any inconvenience you may have experienced.
Sincerely
The company owes me issues of National Park Quarter collection. Try to contact them but they do not respond; their phone number is always busy and they do not respond to e-mails
March 19, 2019
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Dear ***
The last release of coins was shipped Tuesday 3/12/2019. They mailed 1st class mail. It shouldn’t take more than 3 to 5 days to deliver. If you do not have your order by 3/21/19 we can reship.
Customer Service has reached out twice by phone for confirmation, on 3/14/2019 and 3/19/2019 and left voice mails.
***
Vice President
Business Solutions
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Item number
Item Name
Quantity
40002473
Encapsulated National Park Qtr Pictured Rocks 2018 P mint
1.00
40002467
Encapsulated National Park Qtr Apostle Islands 2018 P mint
1.00
40002474
Encapsulated National Park Quarter Voyageurs 2018 P mint
1.00
40002469
Encapsulated National Park Quarter Block Island 2018 P mint
1.00
40002471
Encapsulated National Park Qtr Cumberland Island 2018 P mint
1.00
I ordered the full set of dollar presidential coins in 2007. Last week they sent the rest of the sets of coins but the Jimmy Carter set is missing. I have tried every phone number, fax, and email I could find and none go through. They may have closed down. I want the last full set of ten coins for Jimmy Carter to be sent to me. The set was paid in full when I ordered years ago. Thank you.
March 21, 2019
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Dear ***
Since the Carter coin was never minted, our customer service reached out to you on March 14, 2019 and March 15, 2019 at ***4 to offer you a different presidential mint. You were not available and messages were left both times.
We will fulfill with a different president when you get back in touch with us.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.] World Reserve ahs completed my request. Thank you!
Regards,
B
Non receipt of 2018 state quarters. Made several attempts to call phone not going through says failure. It has been paid in full but cannot get s response. Please help
your 2018 State Quarters are on a truck leaving Next Day Air arriving today March 6, 2019.
Tracking
I want a refund or the coins promised delivered (2016-21) National Park Quarters
Your National Park Quarters will arrive @ 10:30 am tomorrow, March 6, 2019.
***-***
Tracking #
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Did receive 2 sets today of 2018 coins. What is missing from collection is 2 sets of 2016 and 2 sets of 2017. Then will be due 2 sets for 2019 thru 2021 which are pre-paid.
Regards,
*** -
Dear *** - ***,
Your coins were shipped on March 11, 2019 and should arrive today March 12, 2019 around 10:30 am.
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Tracking #***
If you have any further questions or concerns, please do not hesitate to contact us. We are sorry for any inconvenience this may have caused you. Our main concern is to satisfy our customers 100 per cent.
I ordered the Presidential dollar coins in both the D and P mints. When the program ended early, they offered me to use my remaining funds for the program to purchase another product. Of course the product they offered was more than the refund I would have had coming. My refund was $258 per Presidential mint for a total of $516.00 of refund. When I called to ask for refund I was told I had to purchase something else. I do not believe this is fair and I refused to purchase another item (for more than my refund) SO I just gave them $516.00 for absolutely nothing.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards
I have been sent by "no" request of my own "
The Official Presidential Framed Money Gallery" whereby they have requested one of three things; purchase all of the coins at a value of $208; choice of 4 easy payments to cover the framing fee or return the frame which is quite large back to them at my cost. The frame is approximately 24 x 36. I did not ask for this or ever inquire into it.
We are in receipt of your letter and would like to take this opportunity to address your concerns.
Because these Framed Presidential Money Galleries are extremely limited and are the only ones known to exist we decided to send you yours ahead of time so that there was no chance of you missing out.
For your convenience, we included the postal regulations pertaining to “POSTAL SERVICE
39 § USCS 3009, N 5 § 3009. MAILING OF UNORDERED MERCHANDISE” with the information you received with the Framed Money Gallery. As the information states, (copy attached):
(B) ANY MERCHANDISE MAILED IN VIOLATION OF SUBSECTION
(A) OF THIS SECTION, OR WITHIN THE EXCEPTIONS CONTAINED
THEREIN, MAY BE TREATED AS A GIFT BY THE RECIPIENT, WHO
SHALL HAVE THE RIGHT TO RETAIN, USE, DISCARD, OR DISPOSE
OF IT IN ANY MANNER HE SEES FIT WITHOUT ANY OBLIGATION
WHATSOEVER TO THE SENDER. ALL SUCH MERCHANDISE
SHALL HAVE ATTACHED TO IT A CLEAR AND CONSPICUOUS
STATEMENT INFORMING THE RECIPIENT THAT HE MAY TREAT
THE MERCHANDISE AS A GIFT TO HIM AND HAS THE RIGHT TO
RETAIN, USE, DISCARD OR DISPOSE OF IT IN ANY MANNER
HE SEE FIT WITHOUT ANY OBLIGATION WHATSOEVER TO THE
SENDER.
In summary, ***, you are under no obligation to return the Framed Money Gallery to the World Reserve Monetary Exchange nor are you obligated to send any money. We have removed your name from our mailing list per your request.
If you have any other questions or concerns, please contact me directly at ***
Sincerely,
***
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Director of Compliance
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
***
I see on the Internet that anyone can purchase this for a total of $445. There is no.... mention that it is a limited edition. How many of these did they send out and how many unsuspecting people fell into their "marketing scheme " and purchased either and/or the frame or coins. I have had absolutely no contact with this company prior to my receipt of the frame. Why did they send it and how did they get my information. I immediately believed I had been the victim of a cyber attack. According to the info I obtained from the Post Office they said they may consider it "fraud" Maybe I need to also contact the States attorney office to see how they would perceive this type of marketing. Tgey may also believe as I do that it is unfair business tactics.
we responded originally on December 3, 2018 stating you are under no obligation to return the Framed Money Gallery to the World Reserve Monetary Exchange nor are you obligated to send any money. We have removed your name from our mailing list per your request.
We would like to reiterate that you are under no obligation to return the Framed Money Gallery nor are you obligated to send any money. Your name has been removed from our mailing list per your request. This Framed Presidential Money Gallery was sent to you simply on the chance it might be something you would be interested in purchasing and since they are limited we did not want you to miss out. We are sorry this has inconvenienced you and upset you.
World Reserve Monetary Exchange does feel you are asking for an unreasonable solution to this problem in the amount of a $250 Amazon gift card and has denied this request.
I purchased and paid in full (Ref Order N *** the US Presidents coin collection and I have yet to received the coins from Presidents Hoover to Reagan, a total of 10 coins. I have called the World Reserve Monetary Exchange multiple times requesting the status of my missing coins. I spoke with *** and others requesting status of my missing coins. They all promised the coins will be delivered in 3-4 weeks. It's been more than 12 months and I still have not received my coins.
Please, I need your assistance in getting the Word Reserve Monetary Exchange to mail me the missing US Presidents Coins. Thank you.
Respectfully
January 16, 2018
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We sincerely apologize for the delay in sending the missing Presidential Dollar Coins for your collection as well as the inconvenience you have experienced.
The coins you were missing were shipped on January 9, 2018 and delivered to you on
January 13, 2018.
Thank you for bringing this matter to our attention. If you should have any further questions or concerns, please contact me directly at ***
Sincerely,
***
Director of Compliance
We sincerely apologize for the inconvenience you have experienced with your Presidential Dollar Collection.
Officials at the United States Mint have confirmed that the release of the U.S. Dollar Coin honoring the 40th U.S. President Ronald Reagan, marked the end of the U.S. Presidential Dollar Coin Program. The Presidential Dollar Coin Act of 2005 prohibits the minting of Presidential Dollar Coins honoring any President who has not been deceased for at least 2 years. Since President Jimmy Carter is still living, a coin honoring President Carter cannot by law be minted, and the U.S. Mint must skip to the 40th President:
Presidential $1 Coin Act of 2005, 31 U.S.C. § 5112 (2005).
PRESIDENTIAL $1 COIN PROGRAM 31 U.S.C. § 5112 (n) (2005).
“LIMITATION IN SERIES TO DECEASED PRESIDENT – No coin issued under this subsection may bear the image of a living former or current President, or of any deceased President during the 2-year period following the date of death of that President.” 31 U.S.C. § 5112 (n)(2)(E) (2005).
“TERMINATION OF PROGRAM – The issuance of coins under this subsection shall terminate when each President has been so honored, subject to the paragraph [above], and may not be resumed except by an Act of Congress.” 31 U.S.C. § 5112 (n)(8) (2005).
Therefore, the U.S. Government’s final striking for the Presidential Dollar Coin Program with the minting of the 40th President, Ronald Reagan, means you now have the full 10 year collection of every U.S. Presidential Dollar Coin ever minted.
At the time of the last shipment of the presidential dollar coins, a letter explaining the Presidential Act was included, however, it has come to our attention that since you did not receive that original shipment, you would not have received this notification.
An opportunity to receive a credit was provided at that time in place of the Carter Presidential Dollar Coin. The option available at this time is to send you a duplicate presidential coin from the collection to fill the empty slot in your Framed Money Gallery. The duplicate coin can be displayed by showing the reverse side of the presidential dollar which depicts the Statue of Liberty.
If you would like to receive the duplicate coin of your choice, or if you have any other questions or concerns, feel free to contact me personally at (***
Sincerely,
***
Director of Compliance
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint I ***nd I have not choice but to accept their resolution to mail me another coin for President Carter since he is still alive and they can't mint his coin by law. I wish I have known this particular information, no coin can be minted of a living president, before I paid for the Presidential Collection. What a collection with missing or duplicate coins?
I request the World Reserve Monetary Exchange to mail me President Lincoln's coin. I will wait until for the WRME performs this action and, if it does, will consider this complaint resolved. Thank you.
Regards