World Financial Group

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12664800, and have determined that this proposed action would not resolve my complaint For your reference, details of why I am rejecting this response appear below: He said that he was making a payment on 02/13/to my accountIt has now been two weeks and still no payment! He has done this in the past and it is the same old story! There is no payment of any kind that he reported!! Regards, [redacted] ***

Good evening, my name is Nathaniel PH***A complaint was filed by a former potential client, *** *** ***, on June Attached you will find the Letter of Instruction written today (date of complaint receipt), June This Letter of Instruction was faxed directly to
*** *** Life Insurance Company at hrsI have also exchanged conversations with *** in respect to Ms *** ***'s requestThey have assured me that that Letter of Instruction would be processed and her request executed in no more than business daysFollowing the processing of this letter a check will be issued to Ms *** *** and mailed to her listed address of; *** *** *** *** * *** ** *** I requested an approximate date of arrival, they requested that I call back on June for further detailsI do accept responsibility for the time that has past in seeing through Ms *** ***'s requestIt is my desire to take care of each clients needs in a timely fashionIf there are additional comments, questions, or concerns in respect to this matter please feel free to contact me directlyThank you and have a wonderful evening V/r, H***, Nathaniel P World Financial Group Vincennes Rd, Suite Indianapolis, IN 727-543-Nathaniel.H***[email protected]

There was a delay in getting *** *** carpetingI spoke with him last week and told him his carpet would be in next weekI called him earlier in the week and told him his carpet is in*** *** in unwilling to allow me to install the carpetingThe job is financed and I called
*** bank and explained the carpet is in but the customer is unwilling to let me install the carpet.The only resolution I have for *** is to do an expert job installing his carpet

Revdex.com:At this time, I have not been contacted by Nabila Inc regarding complaint ID ***.Sincerely,*** ***

April 15, 2016Dear The Revdex.com:My name is Chenping W*, I am the manager that interviewed and presented our company's opportunity to *** *** ***Our company offers business opportunities to everyday individuals who wants to learn and start their business in the insurance and
finance industryOur company comprises of independent agents and producers, we offer insurance and financial solutions to individuals and families.*** *** came to us, seeking an opportunity within our companyWe offered *** *** a sole proprietorship to be an independent agent in our company, which she accepted on 4/7/She completed our online Associate Membership Agreement and submitted a $Administrative fee, which we clearly stated both verbal and in the online application that it was non-refundable before she I loved forward and completed her membership agreementIn the same day, *** *** also purchased an online life and health insurance Course through one of our partner companies.A few days later, *** *** changed her mindShe contacted us and demanded a refundHowever, our company have a non-refundable policy, which we verbally communicated to *** *** at the time of her completing her membership agreement, and it was also stated on the online application before *** *** moved forward and submitted her information.While *** *** claimed she was not clearly communicated that the fee is non-refundable, it is stated in the electronic agreement that she signed.We sincerely apologize if *** *** was confused, but we assure you she was not misled.Thank you for allowing us a chance to clarify this matterAny further questions you can contact me directly since was the manager that interviewed *** *** (Chenping W*: ***)Or, you can also contact our office owner/manager Kim N*** at ***.Sincerely,Chenping WSenior Marketing Director

World Financial Group’s response is:*** ***’s refund was processed on 11-4-

I have communicated with *** and have worked out re payment arrangements

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12664800, and have determined that this proposed action would not resolve my complaint.  For your...

reference, details of why I am rejecting this response appear below:
He said that he was making a payment on 02/13/2018 to my account. It has now been two weeks and still no payment! He has done this in the past and it is the same old story! There is no payment of any kind that he reported!!
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

Dear Senior Marketing Director of World Financial Group,

I have same problem with this guy. Nobody told me that $100 is non-refundable. They only urged me to take license asap, and promised to help me as much as they can. In addition, they ask me to give them number of credit card and charge my money. After taking license, I began to search more information and realize that I'm not suitable with this job because everything is not clear, transparent and too inconvenient for me. I decided to stop doing this job any more and ask for refund. At that time, they told me that $100$ is non-refundable. Why they don't tell me at the first time we met? I already have to pay nearly $360 for everything (from license and exam...). It really wastes my time and my money.

Review: So I was invited by my friend to this place called World Financial Group in Flushing. They are a broker dealer and sell financial products. They ask me to sign up with them and pay $100 "administration fee" to become an associate of their firm. I signed up online and paid via my credit card. Nobody told me that $100 was non-refundable. When I got home, I did some research regarding this company. I decided to change my mind so I called up and even emailed them to ask for a refund inquiry. The email address that they gave me didn't go through. I cannot contact them. I called my friend and they said the $100 is non- refundable.Desired Settlement: I need my refund back because I don't want to join their firm.

Business

Response:

Dear [redacted],

I am a Senior Marketing Director of World Financial Group with one of its branch offices located at [redacted].

In response to your letter dated October **, 2013, please be advised that [redacted] attended our corporate overview on October *, 2013. She decided to join our company and signed up as a new associate member through our company's on-line registration system. Our company policy does require a one-time administrative fee of $100.00 from each new associate. She was informed verbally of the requirement before she signed up and the policy was also stated clearly in the on-line Associate Membership Agreement.

Later on that day, [redacted] notified another associate of our company that she had changed her mind as to not join the company and demanded the refund of the $100.00 fee. When I was notified of her decision on the same day, I called her at her cell phone and sent her an email, attempting to understand her concerns and explain the process. But she did not respond to me. [redacted] indicated in her complaint that she had communicated to our company's email but we did not reply. I believe she had mistakenly sent her email via the "Reply" to an auto-email from our company which cannot be replied. The company does not receive her email. Instead, [redacted] should be able to find our home office or branch office contact information through our company website, or through our associate that she is acquainted with.

[redacted]'s complaint involves two aspects. One, she states she was unable to contact our organization. Two, she claims she did not receive a refund. I will address both, and will demonstrate that her attempt to contact us was bound to fail since she responded to an auto-reply e-mail that does not accept responses, and she did not attempt any other more reasonable channels that were available, and moreover that as soon as her decision to withdraw was made known to us, we refunded her $100 in full.

As confirmed by [redacted], through another associate of our company, she has received the refund of $100.00. I hope that I have answered [redacted]'s concerns and she will be welcomed to contact us directly in the future.

Very truly yours,

Senior Marketing Director

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,