Workwave

Workwave LLC sold a service called with an auto-renewal policy that did not contain in the signed agreement any direct mention of cancellation terms. The cancellation terms were not clear and concise and within reasonable proximity of anything signed or initialed. When I reached out to them beyond the one year of initial service to cancel, they informed me that $801 were due for future months of services that have not been rendered, which came as a surprise because their cancellation terms are hyperlinked out of the original contract and were further obscured and buried under multiple documents that can be changed at will and without notification per Workwave LLC's contract policy. They refuse to cancel my service without the remaining buyout balance that was never explained clearly or provided in writing to me until I decided to cancel with them.

After being a customer for 2 and a half years my company has grown out of PestPac and it’s ability to do the things that I need it to do for my business. I reached out to Workwave about closing out my service and was told that I had to send an email because they couldn’t do anything on the phone. I thought that was odd but ok. So I sent an email asking to shut off my service. The response I got was that they would be happy to shut it down but only if I paid for the rest of the year. Turns out that even after your two year agreement is up they want to hit you for a year at a time after that. I’m sorry but who does that? The industry standard for a monthly service is the renew month to month after the initial period. I have tried on several attempts to work out an agreeable compromise and they refuse to make any. This is no way to treat a loyal customer who fulfilled their initial agreement.

AVOID using WorkWave and Pest Pac at all costs. This company is unethical and corrupt and should be completely shut down. NO Pest Control company in the industry should be using this sad excuse of a service.
They will LIE to you and tell you its a month to month billing. When in reality its a year or longer contract! On top of that they will try to charge you the price of the ENTIRE contract if you cancel!
The Pest Pac product is HORRIBLE! Its completely unusable and not user friendly at all. I didn't use it at all for six months because it just doesn't work well.
Their customer service is a complete and utter JOKE. They have ZERO customer service. They will flat out give you the middle finger and refuse to help you with ANYTHING. If you need help using Pest Pac they will say "just watch the video". LAZY and UNRESPONSIVE when you need help.
The Sales Manager, Brandon Thoms, is the most unprofessional worthless human being I have ever dealt with. I explained to him we were unhappy with the product or service several times and he didn't do anything about it. Brandon Thoms is as useful as screen doors on a submarine. Brandon T shouldn't be working in any customer service or sale industry because he is greedy and cares more about nickeling and diming small family owned companies instead of doing the right thing.

I cancelled our service with WorkWave on December 6th 2019. I emailed Katherine R about it three times as well as the billing department. So far we have had zero response or communication from Katherine. To make matters worst they keep trying to charge my credit card every month despite my emailing them in writing that we are cancelling. I keep having to do charge backs on my credit card because of Katherine's and WorkWave's incompetence and lack of customer service. I'm making this complaint so you can stop charging my credit card for a service that has been cancelled and not in use.

I was with Workwave Pestpac for 2 full years and switched to another software developer. I went just over 2 years and Workwave automatically renewed the contract without me knowing and said I could not cancel. I explained to them that I had already hired another company but they still would not cancel. I then asked to be put on the lowest paying program as I was stuck in an unethical contract. My account manager *** Said she would take to her boss and get back to me. She never did and I just called again and she said she has to talk to her boss. They are giving me the run around, leaving me to pay a higher amount unnecessarily when I dont even use their service. I even spoke to the CEO of the company and she could care less.

Our company signed a contract on 01/23/18 for one year of service. We emailed a request to cancel service on 08/06/18 and again on 09/06/18. We received a response on 09/10/18 stating that we needed to pay the 3 months left on the contract. We told them we'd pay the final months as billed; we would ride out the contact. We did not sign another contract and the account should not have auto-renewed because we had already submitted a written request to cancel.

In Feb or Mar of 2019, we realized the monthly fee was still charging to our credit card. We emailed and requested to cancel - we DID NOT ask for a refund, just simply to cancel. They said we were in another year contract and could not cancel until Dec (or would need to pay a lump sum).

We fought the charges thru AMEX, and while we didn't receive any credits, they stopped the monthly charges, but have now turned us over to a collection agency.

They sold us one thing but when we into the actual product, it wasn't what we could use. They said there were solutions but those solutions were all very complex workarounds that weren't practical for training or day to day use in the office. Also, you need to pay for two licenses for one person if they also have a mobile phone (never explained to us and quite honestly is ridiculous). The technician side of the app didn't meet our primary criteria for usage either. Also, their onboarding was terrible and custom migration (which we wren't told we needed until too late) was booked out for weeks/months. Meanwhile they continued to charge us $1k/month for a product we couldn't even use while waiting to migrate data because of their delays. When we tried to cancel several times before we were talked into adding additional users and/or changing future contracts. Most recently they were suppose to get back to us in four days and we didn't hear from them for over 3 weeks. We had to call them back. We haven't used their product for single day in our business operations and we've paid over $6k in 6 months and they are asking for thousands more to 'cancel' something we've never used. Crummy business practices.

Need a CRM for our sales team and was recommended this service by a digital document company. The service itself is not a CRM tool, however not being an expert in the field (made this clear with the sales rep) I was told it could work as an easy CRM. This would be our first CRM tool.

They have you sign a contract then wait a week to train you on the software (I'm assuming this way there's a minimum of more than 3 days before you actually get to touch the software to see if it actually fits your needs).

After one training course and starting another both myself and the trainer agreed this is not the proper software for our needs. No biggie, sometimes you don't know till you touch something.

The problem is billing. They're trying to force me to pay the entirety of the year contract for a software both myself and multiple others in workwaves company agreed is a bad fit for our needs. They still haven't refunded prior payments and haven't officially let us out of the contract. It's been nearly two months and still waiting and they're still charging our card.

We don't care that the software wasn't a fit (wish the sales rep would have told us this ahead of time, he tried to make it work but the software just isn't what we need). The problem is that although we all know it's a bad fit they're trying to say essentially, "yeah this won't help your business but we're still gonna charge you cuz we can haha, sucks to be you." I've used this exact verbage with them and they say they'll take care of it but still haven't.

I just don't understand why you'd be okay with taking thousands of dollars from a small business (or anyone) when it's a service that clearly isn't what we thought it was and both parties are in agreement. Hopefully this can be resolved, it's very disappointing that it's gotten to this point

I signed up with pestpac on Dec 21 2013 for pestpac for what is clearly displayed on their contract as a "Two Year Subscription Quarterly Payment Plan" for their pestpac classic mobile. I then signed up for what I believed to be a month to month trial of their pestpac Mobile 2.0. to see if we could get it to work out (ultimately it didn't. and we didn't move forward), and lastly a month to month data back up service. I was informed the the original classic A month to month trial of their mobile.

We gave them written notice on March 29th 2019 that we would like to terminate service as they requested due to the fact that the classic was to be phased out and since the mobile didn't fit our needs we had to go elsewhere. But it wasn't just that is was poor communication, and service too. They responded by giving us a bill for over $1700.00 saying we owed them this money on a buyout for the remainder of our contract. The contract was a two year agreement signed 12/21/13. They said that it auto renews. Well it doesn't say that conspicuously in the contract, and besides they don't support the product I contracted for anyway.

BE WARNED! We signed with Workwave (PestPac) on September 13, 2018 based on all the wonderful promises the software could do. There was an onboarding period which they absurdly charged us full monthly price that we didn’t know until after we signed, & they estimated our target date would be Nov. 15, 2018! A few days after signing, we notified Workwave folks that our Property Manager customers could not be added the way the software expects for invoicing. Therefore, invoicing was no longer an option for us. We put in a lot of hrs! We had to manipulate the data in order for us to even use this software for the other modules. They downgraded us on Oct. 4th, 2018 after speaking with Renata who talked me into this; promising the other features would be worth it. Again, little by little, and only until we continued with the onboarding process, we learned that many of those features were not going to work for us because of their software limitations so now we are left paying $136/month for useless software that did not meet our expectations and did not deliver as promised. How could a company charge us for something that was promised and not delivered? In my opinion, this is very shameful of a company that tries to hold you hostage. Poor customer service to try to enforce a program that can’t meet expectations! Even after trying to manipulate the data, we were told after the fact that unless you had a computer in the field, you cannot just add a new appointment if you get a new customer that day. You need a computer and ADMIN access to do this. We are a small mom and pop and running a business from an office location is not efficient as this type of work is field work and you need options out in the field! We tried to explain to WorkWave constructively to be upfront with mom and pops because they could potentially grow and look for alternative software.We want our money back, and no where in the signed pages did I see cancellation notations. Did they hide it? Why

Have been trying to get results to settle an issue with this company since December. They do not reply to email, voicemail or messages of any kind. If you do speak to someone, they re-direct you to someone else and that person never calls back.

We tried with great enthusiasm to use their product but it does not work in our business for several different reasons. Have had to cancel a debit card because they would not stop taking a draft from our account even after putting stop payments on the draft. They changed the day or the amount by one day or one penny to force it through.

Used their old product Service CEO for 17 years so we were very loyal to them. Just found out end of life date is December for their product so we are having to change anyway.

Not an honest company in my feelings.

We signed up Jan 30 2019 and we still can not utilize this software. Does not sync properly with QB like promised. Very difficult to get signed up for training. 1 hour training classes are booked 7-10 days out! It is not user friendly software! VERY difficult to navigate/learn. They have great sales team that reels you in and then you are stuck in their contract with software that you can not use for months! This software actually made a 3K mistake on one of our customers that was found during one of my brief training sessions! Since Jan 30th 2019 the only thing that I have been trained on to use is scheduling appointments and that only works about 75% of the time. Each training session is always fixing some glitch or problem on their end and then your session is over! I simply want a software that I can USE daily. Now I am being charged $79.00 a month for something that I can not even use and they want $790.00 to cancel my contract! I want them to honor their contract on provide me with the services that were promised!!! Very disappointed with this software/company.

I signed on for service and as it was explained to me there would be no penalty for any cancellation. I never completed the on-boarding process nor did I ever use the service, we cancelled and now the company is seeking an entire year of fees. They have threatened me with collections. I just want them to honor what they agreed to.

In 2006 we purchased a license for ServiceCEO Office Edition Scheduling and Billing software. We have maintained our annual license with this company ever since. Last year a group of employees left my organization, register a similar company name and misrepresented themselves as us to vendors and customers alike. They convinced Workwave to change the name of the company and took over my account without paying the substantial initial license fees. The current license renewal is due tomorrow, August 22, 2018 and after then my software will stop working , since this software is my primary billing, scheduling, and inventory control system they are making it difficult for me to continue to run my business

sold me a product that was suppose to be simple to set up and easy to run. The program is complicated and confusing. I tried to figure it out for a couple of months and I couldn't get it to work. There would be a lapse in me trying to work with the program and then I would try again. After one year I gave up. I have never used this program for anything related to my business. I have never ordered any paper work from this company which is essential to the program. I have only lost time and money and all my mis-guided effort. I have already been charged over $1500.00 and I have nothing to show for it. Now they want me to pay another $1000.00.