Workout Anytime Reviews (%countItem)
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Address: 5441 North Bend Road, Cincinnati, Ohio, United States, 45247
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I have been a member of WorkoutAnytime and since my *** plan did not cover membership was paying 10.17 per month since joining. In January 2020 I received a letter from *** informing me that beginning January 1, 2020 my supplement insurance covered my membership free of charge. The letter said I just needed to present the letter at my health club and that my current code would give me access. I went to my fitness location on February 20th and presented my letter to have them. I was then informed that I needed to pay 10.17 for February. I asked why I needed to pay for February if my membership was to be free beginning in January. I was told that because I did not show them the letter until February I was liable for the February payment. I said that did not seem right. I was told there was nothing she do about it I would have to pay the February charge. I then said well if that is the case then just cancel my membership altogether. The manager then said she couldn't do that because I still had the 10 charge and membership can't be canceled if there are outstanding charges.I feel this is not right.
To whom it may concern,In regards to this matter, this particular Member did indeed have an insurance benefit which provided to her a discounted rate on a Membership at our facility. This agreement is set up in our system as "Optum Basic" and bills the Member $10.17 per month for Basic club privileges. This is an "open" agreement that is initiated, changed, or discontinued only by the Member providing his or her signatures. In late December 2019, this Member (along with other Members of our facility) received a notice from *** that their benefit was changing in January 2020 from Optum Basic to an agreement called "Renew Active". Renew Active is provided at no cost to the Member. However, since Renew Active is a different agreement between the Member and the business with different terms, it requires that a new Membership Agreement be signed. It is the responsibility of the Member that they switch their plan accordingly if his or her insurance benefit changes. This Member claims she was told by *** that no action was needed on her part when her benefit changed. However, she also admits in her complaint that the letter she received stated that she needed to "present the letter at her health club". Regardless, had we been contacted by this Member upon her receiving the letter we could have clarified what her responsibilities were. We were not contacted. We did, however, take it upon ourselves to send this Member an Email in January letting her know that we were aware of the changes taking place and explained what her next steps were. We were under no obligation to do this but did so as a courtesy to our Members who had this particular insurance benefit. A copy of the Email that was sent to her is attached. We received no response until she arrived at our club on February 20th with her complaint. The desired settlement that this Member identifies was reached the following day, February 21st, upon speaking with the General Manager of the club. This was our GM's first opportunity to address the issue. Unbeknownst to him, she had already contacted the Revdex.com the day before regarding the disputed $10.17 charge. --Joe *** | General Manager
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The response to my concern contains erroneous information. 1. I did not receive the email they said they sent as I no longer use my icloud email account. 2. The date of the email 2/20 indicates it was sent only after I came in to the facility to try to switch to the renew active membership. 3. I came to the facility with the letter indicating my membership was now covered by my insurance and they still tried to charge me a fee for the month of February. 4. When their personnel insisted she could do nothing until I paid them for February I asked to just cancel my membership and was told I could not even do that until I paid them for February. I find their explanation inadequate and untruthful. I do not accept this response.
Regards
Ms. Piaga,Regarding the follow up letter sent to the club for complaint I.D. ***: It is the Member's responsibility to update their contact information with us if there are any changes. We would have no knowledge of these changes otherwise. The time stamp on the Email that we provided clearly indicates it was sent on January 9th, 2020. Please review carefully. The 2/20 date that Ms. is referring to is the date that it was printed so that it could be scanned and provided to the Revdex.com for purposes of this complaint. Outside of that, we rest on the facts provided in our original response. Including the fact that the desired settlement that Ms. identifies in the original complaint was reached several weeks ago. For your reference, here is a copy of our General Manager's response: In regards to this matter, this particular Member did indeed have an insurance benefit which provided to her a discounted rate on a Membership at our facility. This agreement is set up in our system as "Optum Basic" and bills the Member $10.17 per month for Basic club privileges. This is an "open" agreement that is initiated, changed, or discontinued only by the Member providing his or her signatures. In late December 2019, this Member (along with other Members of our facility) received a notice from *** that their benefit was changing in January 2020 from Optum Basic to an agreement called "Renew Active". Renew Active is provided at no cost to the Member. However, since Renew Active is a different agreement between the Member and the business with different terms, it requires that a new Membership Agreement be signed. It is the responsibility of the Member that they switch their plan accordingly if his or her insurance benefit changes. This Member claims she was told by *** that no action was needed on her part when her benefit changed. However, she also admits in her complaint that the letter she received stated that she needed to "present the letter at her health club". Regardless, had we been contacted by this Member upon her receiving the letter we could have clarified what her responsibilities were. We were not contacted. We did, however, take it upon ourselves to send this Member an Email in January letting her know that we were aware of the changes taking place and explained what her next steps were. We were under no obligation to do this but did so as a courtesy to our Members who had this particular insurance benefit. A copy of the Email that was sent to her is attached. We received no response until she arrived at our club on February 20th with her complaint. The desired settlement that this Member identifies was reached the following day, February 21st, upon speaking with the General Manager of the club. This was our GM's first opportunity to address the issue. Unbeknownst to him, she had already contacted the Revdex.com the day before regarding the disputed $10.17 charge. --Joe *** | General Manager