Woolstock Mutual Telephone

Thank you for bringing this to our attention.Please note that the customer has been offered cleaning tips, cooking technique support, and an exchange option, all of which have been refused The address she refers to in Middleton, Wi is a 300,square foot distribution center where exchanges can be made This account has become 90+ days past due and has been passed on to HunterWarfield Collection Agency The customer was given two copies of the signed contract which is being enforced..As always, we are happy to work with our customers to ensure a positive experience The exchange option is available, however, the contract is being enforced and all further payments must be made to the collection agency to complete the legal obligation.Kind Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] The only option I have been given is to continue making payments They did not offer any advice, OR exchange option to fix a beyond damaged pan If you want to hear the conversations they do record them In the contracts they claim there is no exchange option I understand that it has been sent to a collection agency, because I am not paying for product that is unusable and has no warranty Regards, [redacted] ***

Thank you for bringing this to  our attention.Please note that the customer has been offered cleaning tips, cooking technique support, and an exchange option, all of which have been refused.  The address she refers to in Middleton, Wi is a 300,000 square foot distribution center where...

exchanges can be made.  This account has become 90+ days past due and has been passed on to HunterWarfield Collection Agency.  The customer was given two copies of the signed contract which is being enforced..As always, we are happy to work with our customers to ensure a positive experience.  The exchange option is available, however, the contract is being enforced and all further payments must be made to the collection agency to complete the legal obligation.Kind Regards,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] The only option I have been given is to continue making payments.  They did not offer any advice, OR exchange option to fix a beyond damaged pan.  If you want to hear the conversations they do record them.  In the contracts they claim there is no exchange option.  I understand that it has been sent to a collection agency, because I am not paying for product  that is unusable and has no warranty. 
Regards,
[redacted]

For exchange, warranty coverage, and further cooking instructions, please contact me directly.  I can be reached at [redacted] or by email at [redacted]  Sincerely, [redacted]