Woodspring Suites Reviews (%countItem)
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Woodspring Suites Rating
Address: 6010 Allentown Rd, Camp Springs, Maryland, United States, 20746-4550
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Hi, my name is *** I booked at this hotel for work and the hotel insisted I didn’t pay for the amount of days I planned to stay. I had my pregnant gf visiting town and not only did the manager kick out her out in the rain, he disrespected her yelled at her and threatened to call the cops for money that they had already received. We never got our stay and we never got our money back and pregnant gf had to stand out in the rain and is now coughing and running a fever.
May 11, 2020
*” and proceeded to show the General Manager the charge to his card on his phone. The General Manager informed the guest that we understood he paid and that we were trying to get additional information to figure out what happened during their stay for him to not be registered to the room. Unfortunately he wasn’t registered to that specific room and the reason for them being asked to vacate was due to the profane language and disrespect toward hotel staff. The guest then got irate and continued to raise his voice and curse toward the General Manager and the staff. The General Manager informed him he would need to vacate immediately, but he refused. At this time the General Manager instructed the Guest Service Ambassador to call the police to have him removed. He responded by telling the GSA no need to call the police and that we needed to call Emergency Services because the General Manager was going to need them when he’s done. The General Manager again informed the guest to vacate, which is when he grabbed the Plexiglass at the front desk and started pulling on it saying “you think this is gonna stop me from getting to you?” The guest eventually left the property but called again informing the General Manager “that if he were me he would watch his back because he going to come back for me.” The guest stayed 2 out of the 3 nights that were paid for and did not received a refund for the remaining night due to it being well past check out time and the policy violations. Guest failed to register the pet with the hotel per hotel policy.
Upon checking Vacant Dirty rooms on 04/23 it was found that room *** was occupied but didn’t have anyone registered in the hotel system. When the hotel General Manager was notified of this, they called the room and spoke with the guest’s girlfriend; she started cursing and refused to provide us with any information regarding the registered guest, which is when she disconnected the call. When the General Manager went to the guest room, she again started cursing, refusing to provide any information on the registered guest, and a dog ran out of the room. The woman in the room was informed that she must immediately vacate due to not being registered to the hotel and the pet violation also. She started cursing again telling the General Manager and the Guest Services Ambassador to get the F out of her face with the bull s***. The General Manager then called the police to get assistance with getting the guest removed from the property. The woman then packed her things and went outside to wait for a ride. About 30 minutes later, the guest who has made the complaint arrived at the hotel and entered the Lobby with an aggressive approach. He asked if he was speaking to the General Manager, and the General Manager responded yes. He then said “Let me show you something mother f
Sincerely,
WoodSpring Suites
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because: the general manager's response is highly exaggerated and is a ridiculously inaccurate telling of what happened that day. Johnathon rogers is a liar trying to justify kicking a pregnant woman out in the rain from a room that was paid for. Any discrepancies on the room were entirely the fault of the hotel staff.
Regards
This the second time I’ve stayed at the Woodspings Suite on Allentown Road in Camp Springs, MD. The first time the manager Regina comp me a free one night stay when I come back. I checked in for my second time on November 15th. When I come in town I chose to stay at Woodspings because it’s convenient. This time around after our Infusion (my husband and I have MS) we had a regular room not handicap accessible because they didn’t have any available rooms. The heat didn’t work in the room so we had to spend a night in the cold. It affected us tremendously because the next morning we couldn’t walk. We already use rollators in order to get around and it was hard trying to use those. To top it off I have Lupus as well. I was starting to flare-up because of the cold. I want my two days to be refunded. I’ve been inconvenient twice. I was trying to give the benefit of the doubt because the staff and manager were nice. This is to much for a disabled person.
When I arrived for 2pm check in 10-27-2017, I was told that the room would not ready until 5:30pm because they only had 1 cleaning staff that day. I received a discount for the room because of the 3 and 1/2 hour wait for the room. Later , I was told by Sherri, the manager that she would refund the amount of the room, due to the inconvenience. Sherry didn't refund the room, in fact she or someone else manually entered my card number for the amount previous discounted on 10-28-2017. It appears that my initials were placed on the receipt, by someone else. My card was not present and it was manually entered. Sherri also stated that she was looking at me out of the window and wanted to refund the amount for the room due to the inconvenience. It felt like she was spying on me while I was sitting in my car waiting for the room to be cleaned. I called Sherri several times, however she did not return my call.