Woodruff Floors

This company took our money but never completed the job which we had to do ourselves. the estimate they gave us was way off by thousands of dollars
woodruff was late finishing the job by their estimate over by 4 days, their leadership ability lacked terribly and the cost was estimated at 5100, it cost nearly 7000 during 6/15-6/23 at ten p.m. and they were lacking in the proper labor each day to get the job done. We found out they outsource their labor to third parties.

Sara O.- Sales Rep
Alex- Project leader (who was never there beyond ten minutes a day)

"We had no idea when you ripped out our base boards during demolition that we needed proof that we had base boards originally there. Who takes a photo of the wall behind their fridge. We have gotten nothing for free. We paid for the base boards. Your guys destroyed the door frames when that was not necessary and we paid 1600 dollars more to sand down the floor. We have gotten headaches and delayed work without so much as an apology for you in incompetence in leadership.

Is this how you do business every time?"

This was the last email I wrote them when we found out they never completed the job by applying the baseboards behind the fridge to keep the ants out. So we had to pay 200 more and buy baseboards and finish the job ourselves because they refused to come out, thinking we would never notice the lack of baseboards behind the fridge put back in place.

We paid by credit card.

Woodruff Floors LLC did not complete install to standard, took full payment without consent, and damaged property.

We entered into contract with Woodruff Floors to install a backsplash in our kitchen. We paid 75% in advance and told them that we had all the materials. We purchased 6 boxes of tile that is 2 inches by 8 inches, which is WAY more than enough for install and some extra. Our significant concerns are below:
1. Installation not completed- there are some tiles that are not connected to the wall, just simple pinned in and move and slide up down and side to side.
2. Unauthorized workers on job- there were 3 workers on the job. One that appeared to be an employee, his girlfriend, and an older gentleman.
3. Damage to property- During installation I noticed the cutting tool placed on the counter with glass shards all over the counter and smashed under the "feet" of the tool. I asked the worker to put a mat, towel, or cardboard under it so as not to scratch the counter. To which he replied, no. Our countertops are damaged in multiple places from his tool and the glass scratching and dulling the surface of our brand new granite countertops.
4. Credit card run without consent- the worker packed up and said he was finished before installing the last 3 tiles behind the sink. I pointed out the missing tiles to which he begrudgingly installed and left without reviewing the rest of the job.
5. Discrimination- when I called the business manager (maybe owner), she refused to speak to me and refused to give me the name and contact information of the owner of the company because I am not the person who contract the job. I am the wife of the person who contracted the job, we did it together, and we own the home together. She, the manager/ owner hung up on me and will not take any more of my calls.

Breach of contract
On April 4th, 2019 we entered into a contract with Woodruff Flooring to have some tile and carpet removed from our house and have new laminate and baseboards installed. They started on April 24th and the estimated completion date was on April 27th, 2019. A 50% labor deposit was paid on April 5th in the amount of $3547.02, another 25% payment was due on the start date of April 24th which was in the amount of $957.50 and then the remaining 25% ($957.50) was due upon project completion. On May 2nd, our credit card was charged the final payment of $957.50 even though the job was never completed. It is now June 5th, 2019 and the job is still not complete.

Based on my experience I cannot recommend Woodruff Floors

Their contractor promised me my floors will be done on October 31 and they never even showed up that day despite me calling several times, when they showed up the next day they discovered that there was one T molding missing, they are using this to blame me for the floors not being done but even if the T molding was there they would not have finished on time as they never even showed up.

They did a terrible job on my floors, there are T moldings cut incorrectly, the stair is uneven, there are pieces of quarter round missing, and they did a terrible job around my fireplace, the laminate is chipped because of the sloppy cutting, and you can see the mat underneath.

Although I would prefer to have a professional company come fix it but they insist that because of the warranty they are the only ones who can do it. Despite my hesitation I have made several attempts to reach out to the company to have the floors fixed, I have emailed and called and have not received a response.

Do yourself a favor and don't spend thousands of dollars on a company that will do a sloppy job and then ignore you.

Great experience with Woodruff Floors. We just purchased a new home and were looking to redo our outdated master bath. After reading several positive reviews, I contacted them for a quote.

Alex was able to come out two days later and he was extremely professional and knowledgeable. He answered all of my concerns and made a few suggestions that I wouldn't have otherwise given much thought to.

Their office was very kind and patient with me with scheduling. We were under a time crunch and they were gladly accommodating and made it work. From meeting us at our new house to working around our painters, they have been so easy to work with our schedule. On the day of the service, their guys were prompt, professional, friendly, and did an excellent job! The tile in the shower looks stunning and just how I had envisioned. I am so so happy they suggested putting in a niche!

They gave us a one year warranty on the work and I have no doubt they'll come back if any issues arrive. Couldn't be happier!

We had a terrible experience with this company. When Alex came to give us our quote, we were initially impressed by the speed with which he said his company could install our new floors with his team of men, and also the fact that a cleaning crew would be sent in once they were finished the job.

Unfortunately, we quickly became frustrated with the company's lies and game-playing. Although the workers did a good job installing the floors, the company's customer service was atrocious. First of all, Alex never answered his phone and would only text, which was often difficult when we needed to discuss details about the flooring installation, etc. His wife, Sara, answered the phone at the company's phone number but never had much information. For example, our contract provided that the company would paint the new baseboards before installing them. When the deadline was approaching and they still hadn't been painted because "it was raining outside" (terrible excuse given that we have a covered porch), we painted them ourselves. Alex then indicated that the baseboards would be installed that very day. However, he texted a few hours later to say the floors were drying and no one could walk in the house. So, the baseboards were not installed and when we questioned him about this, he never responded.

I realize customers can be demanding. However, if they had simply answered some of our questions rather than lying about deadlines and misleading us, we would have felt much better. We were never able to get a solid answer about anything. Alex played games and made everything way more complicated than it needed to be. Even when we were painting the baseboards he asked me to stop interfering and to let them do their work, which was kind of hilarious given that only one guy was working at the house that day and we were working outside in the heat.

To make matters worse, Alex texted my husband almost every night telling him about additional supplies he would need the following day. My husband asked for a list at the beginning of the project so he could make one trip to ***'s, but Alex added additional items on a daily basis. These was extremely inconvenient given that my husband has a full-time job and doesn't have time to run to ***'s at Alex's beck and call. In the end, Alex way overestimated the amount of tile and baseboards we would need, so now we are stuck with unneeded supplies. Big waste of money for no reason besides his carelessness.

There was also no cleaning crew whatsoever. This was a big part of the reason we hired this company to do our floors. When I asked Sara about the cleaning crew, she indicated that the company had a cleaning crew of their own that would come at the end of the job to clean up. This never happened. On the last day, Alex told me he wanted to take a video of me showing him what hadn't been cleaned so that they could fix the problem. At this point the big debris had been cleaned up, the kitchen counters had been rinsed off, and the tv may have been wiped off. That's it. He insisted they'd cleaned the bathroom which stunk of urine, but when I came home I found a disgusting toilet with pee sprayed on the wall, pubic hairs, and a filthy sink. The floors were filthy and there was mortar or mud all over all walls that I had to scrub off. In sum, there was no cleaning crew and this was a blatant lie.

The icing on the cake was the company's behavior about our final bill. Alex showed up at our front door around 7:30 p.m. (a mere hour after the job was finished), asking that we call his wife about our credit card payment. (Our credit card company placed a hold on the charge since it was for a large amount of money and was taken as suspicious). I called Sara and explained that we were in the middle of cleaning the house and that we would call the credit card company after feeding our 2-year-old his dinner and putting him to bed. Apparently this wasn't good enough and Alex sat in his truck in our driveway, perhaps waiting for us to call the credit card company. A few minutes later he knocked on our door again and insisted that we call Sara again to make the payment. I have never experienced anything like this in all my life. Extremely unprofessional and uncalled for.

We will never recommend this company to anyone.

Woodruff cancelled the contract to do my entire house retile job after performing shoddy workmanship for 2 days. I had to rip out and replace materia
On 1/18/2018 myself and my partner, Billy met with installer, Alex to discuss the install of the floor tile that I had already purchased from ***. Because the tile was a 48" long tile, we were explained by him that locking clips must be used to insure a "no lippage" floor. We were impressed by this method and thus entered into an agreement for both phase 1 and phase 2 of a whole house tile install (1,596 total) Phase 1 to begin 3/5/2018 ($2,088.50 - 50% deposit) and Phase 2 ($1,204.50 - 50% deposit) to begin 4/30/18. The deposits were given via my Capital One Credit Card. Prior to March 5, the tile pattern was discussed probably a dozen times. On March 5 the installers arrived and to my dismay I could not communicate with them because they only spoke Spanish. The foreman, Alex, arrived and communicated with them. The pattern to be laid was discussed and then Alex left. I left them alone to work. At the end of the work day I was startled to see the wrong pattern on the floor coupled with a pattern that the manufacturer of the floor clearly stated on the box that it was not adviseable and not a warranted practice. That evening I emailed a picture of the pattern that had been previously agreed to Sarah (owner). When Alex appeared on the scene the following morning the pattern was discussed again with the diagram from the box. He spoke to the installers and said that it would be corrected. At the end of the work day, another surprise. A 3 row set pattern was on the floor and clearly not the one agreed to. Alex said they had no choice but to do that because they were putting down such a heavy mudbed. We then closely looked at what was happening and discovered that NO locking clips were being used and they were leveling the floor with thinset. The last row they laid had a 1" mudbed which is against industry standards. (see letter from Triangle Flooring. Alex admitted that the pattern was all wrong and said lets lift the tile and start washing off the thinset so it can be reused. He told us that they would probably cancel the contract because things were not going well. He left us washing thinset off to late into the evening. The following morning I spoke to Sarah and asked for the floor to be properly self leveled with the leveling material I had on the premises and to correct the rows of tile that were done wrong the previous day. She said she would talk to Alex. Well, when Alex arrived a few moments later, he informed me they were cancelling the contract. They left me with 309 sf of wrong pattern installed tile that was stained with thinset and not grouted. 75 sf of that number had to be ripped out and installed correctly (1" mudbed). Later that day I spoke to Sarah and asked for an itemization of what they expected for payment and what my refund would look like. She said she would send a summary over. After several days of no communication I decided I had to protect my interests and dispute the deposits I had paid on my Capital One. After they rec'd word that the dispute happened, I finally heard from owner, Sarah. Shen threatened a lien and demanded payment of $1,727.50 by the end of day. her sf is incorrect and on top of that they expect me to pay the $3.50 per sf price when no room was finished, no cleaning done and no grouting done. Zero finished product and not the agreed to pattern. I was awaiting a rebuttal from Woodruff on the credit card dispute, but a lien letter appeared instead. They are fraudulent in the description because they did not supply materials and the dollar amount is clearly exaggerated. They want $2,227.50 now for 234 sf incomplete and not agreed to work. As of this date I have spent $231.12 for new tile, $191.57 for thinset, $200 tearout, $250 grouting the Woodruff install. My number looks like they owe me $53.69. Woodruff has not responded in Good Faith. They never wanted to fix the problem. They just wanted to keep my money and are upset that I disputed

I hired woodruff designing and remodeling to re due my kitchen and dining room floors. I could not say how satisfied I am with the job well done I received. Everything was done in a timely manner and to my satisfaction. Alex always informed me what he was doing and made sure I was always satisfied with the job. I would highly recommend them to anyone. Thank you to your team for the hard work I could not be happier.

Woodruff did a great job removing tile from our home promptly and left the floors smooth and ready for new tile to be installed. Their staff was very friendly and knowledgeable. Be advised this is not a dust free removal and will leave your entire home coated with a film of dust. Therefore, budget extra for a proper cleanup. I would have left a five star review but they re-scheduled last minute.

Woodruff Designing and Remodeling did an excellent job putting in new tile floors in our home. The whole process was seamless, and the company was very
accommodating to our tight schedule.

The estimator was professional and understanding to our needs, and we liked the fact that he didn't pressure us into committing right on the spot. The professionalism that they displayed throughout was top notch. I would encourage anyone looking to have their floors done to give them a call.

Excellent service from beginning to end. Consultation helped me decide on the best
option for me, which was a NuCore laminate flooring -- low maintenance, durable
(should hold up well with the kids), and looked pretty nice. I figured that this would be a better option for my home than an actual hardwood. The installation team was
great and did an excellent job, and were courteous and professional. I'm very pleased
with my new floor, looks great :-) I found this business as a result of reviews like this, so I wanted to be sure and add my recommendation.

This company has failed to follow industry standards of flooring installation and has violated the lifetime warranty stated in their contract.
Our complaint is involving the installation of the bamboo floor in our home on ***.

On February 6, 2016, we bought flooring materials from Floor and Décor, which is where we met Arturo O. He was working the aisles that day and came highly recommended by the staff. At that time, the name of Arturo's company was Timberwood Construction, LLC. He has recently changed it to Woodruff Designing and Remodeling, LLC and moved it to Orlando, FL. There is documentation of this change on sunbiz.org.

From February 11 - 14, 2016 Arturo O, Sara O and a random helper (that showed up halfway through installation) installed bamboo flooring in the downstairs of our home. After the bamboo floor was installed, we noticed issues with it immediately. It was starting to peak in the hallway and there were several areas where it was starting to ripple, especially the guest closet. We contact Arturo and had him come look at. He assured us the installation was good. Arturo advised us to contact the flooring manufacture with our concerns and we did. They assured us that our issues were not caused by manufacture defects, but due to moisture.

As time went on, the flooring issues got worse and we continued to inform Arturo of our situation. On June 9, 2017, Arturo informed us by text message that his contract only covers installation defects and a report from a licensed flooring inspection stating improper installation would be needed to resolved our situation. We complied and sent the inspection report via certified mail to Arturo on July 27, 2017. It was received on July 31, 2017. We have tried to contact Arturo several times to reasonably handle this situation. Arturo refuses to return our phone calls.

On page 3 of the report, it concludes:

"There are no manufacturing defects. All concerns are either site or installation related. While excessive moisture may have been present at the time of installation, the installer failed to take and record his moisture readings and present a copy of his findings to the owner. He also failed to follow this manufacturer's installation instructions as detailed above."
On page 3 of the flooring contract, it states:

"The lifetime warranty only applied to defects inherent to the installation of material supplied."