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Reviews Property Management, Vacation Rentals Wonder Vacation Homes

Wonder Vacation Homes Reviews (15)

Nice look in pictures only
We decide to rent from Wonder Vacation's because I have a friend whose condo I was renting who is part of the Wonder Vacation rentals.
Upon arrival at the property we noticed many problems to start with. We reported the incident as soon as we got in the the property. The stairs at the entrance were dirty and still had debris on it for example twist tie and dirt, the walls damaged, lots of scuffs marks on the walls, the furniture rugged looking, the outdoor screens were ripped, the pool strainer was ripped completely, the outdoor hose was broken.

For a group of 6 people we expected to have more towels, dishes and for advertising a game room in the garage with one games that was totally false advertising. The game itself was broken and the fact that it was in the garage with no air conditioning meant it was not useable.

When we left on Monday September 18 at 5am we did as told and put all our dirty towels in the washing machine. We put them in there noting that after showering that morning, I can’t see how taking a shower would stain the towels. A few days after checkout we only received a partial refund of our deposit. Stating that the towels and bed linen were stain and charged us $80. After emailing them the response we got was that after the cleaning was done it was reported. As seeing other reviews this seems to happen every time, a charge for stain towels and linen even after people don't even use them. They told me is was brought up to an appeal committee to review. I emailed every week for a month after our vacation to find out what was happening with the appeal and they kept telling me its under review.

It is obvious that the appeal system is not set up to be balanced between the renter and the management company. As a renter, we did not think to take pictures of things that were in good shape, like the towels and sheets. We only used the towels at the house to shower and did not take them any place. We washed the towels every day, except the last day. When we left on Monday September 18 at 4 am we placed the towels in the washing machine, except for some we found the last night that we did not use. We did not turn the machine on because they would sit for several hours before the cleaners would arrive and they would likely need to be rewashed because when you leave wet towels they could get a mildew smell.

We did contact the management company and our friend when we arrived, whose home it is, to let them know that we were disappointed in the shape of the home. The front yard had wrappers and bottle caps along the walkway. The stairs going to the second floor were dirty and had debris on them, including a hairpin, twist tie and dirt. The walls were damaged and had with lots of scuffs marks. The furniture in the living room was worn and frayed. The dining room table had mustard on it and under it. The outdoor screens, hose and pool strainer were ripped. The pool did not circulate. The game in the garage was broken and the fact that it was in the garage with no air conditioning meant it was not useable.

Since we returned from vacation, many friends, family and coworkers have asked us about our vacation. It would have been nice to say that we stayed in a beautiful home. In fact, we were greatly looking forward to the staying at the house because it looked very nice online. When we contacted the management company and our friend's condo we were told that the interior would be updated soon. We could overlook it, knowing that an update was coming. But, we cannot tell people that this is a wonderful place to stay after feeling scammed over the sheets and towels.

This situation is causing me difficulty because I work with the home owner, who is a wonderful colleague that I have always respected.
Nice look in pictures only
Nice look in pictures only
Nice look in pictures only
Nice look in pictures only
Nice look in pictures only
Nice look in pictures only
Nice look in pictures only
Nice look in pictures only
Nice look in pictures only
Nice look in pictures only
Nice look in pictures only

Everything was just magical!!
I must admit, I was initially skeptical about booking with Wonder Vacation Homes due to the numerous negative reviews I encountered. However, I'm glad I gave them a chance, as my experience was nothing short of exceptional. Upon arrival at the storey lake home, I was pleasantly surprised by the cleanliness and well-maintained condition of the property. It was evident that Wonder Vacation Homes had made a conscious effort to improve the quality of their accommodations. The home was comfortable, stylish, and equipped with all the amenities we needed for a perfect stay.
Everything was just magical!!
Everything was just magical!!
Everything was just magical!!
Everything was just magical!!

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