WLH Venture Group, LLC

Customer signed order stating home to have carpet- please see attached order under flooring

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of...

the offer I reviewed appear below.
I am not satisfied because at time of purchase there was an oral agreement with the sales person about removing the living room carpet and replacing it with laminate flooring.  The sales person had me sign a generic copy of the contract.  She stated that it was a formality and she assured me that she would adhere to my request.  At time of delivery she had a loss of memory of ever commenting and assuring me that the laminate flooring would be in the purchase as agreed upon on day of purchase. 
Regards,
[redacted]