The customer is not our direct customerHe is a third party customerMotorsports is the company who ordered the pistons [redacted] didn’t order from us directly so I believe things got lost in translationWhere we ran into the confusion, it is a custom order productWhat he wanted wasn’t necessarily ordered that wayThe only item that was ordered was component to service horsepower not that this piston would be a part of it [redacted] from Motorsports has shared with us they have had multiple failures, however we have not heard or seen any documentation of this before this caseWe had an engineering evaluation done and we found no faults where our company did anything wrong in production and mis-designThe consumer notes he changed a component on the engine, which then shortly where after is when he had this failureThere are plenty of places an error could have taken placeHe did provide invoices for repairs, but all items on there were not necessary to an engine rebuildWe will refund what MrBowles directly paid us for the pistons, which is approximately $
The customer is not our direct customerHe is a third party customerMotorsports is the company who ordered the pistons [redacted] didn’t order from us directly so I believe things got lost in translationWhere we ran into the confusion, it is a custom order productWhat he wanted wasn’t necessarily ordered that wayThe only item that was ordered was component to service horsepower not that this piston would be a part of it [redacted] from Motorsports has shared with us they have had multiple failures, however we have not heard or seen any documentation of this before this caseWe had an engineering evaluation done and we found no faults where our company did anything wrong in production and mis-designThe consumer notes he changed a component on the engine, which then shortly where after is when he had this failureThere are plenty of places an error could have taken placeHe did provide invoices for repairs, but all items on there were not necessary to an engine rebuildWe will refund what MrBowles directly paid us for the pistons, which is approximately $