Wireless Express

Initial Business Response /* (1000, 6, 2015/08/03) */
To whom it may concern:
According to our store policy, our associates required to test each and every device when it is dropped off for a repair service. When the service is completed, we ask the customer once again to go over everything to...

make sure his or her device is fully functional before making any payment. Our 30 day warranty only applies toward what repaired and replaced by us. It doesn't apply to any other parts or components on the device.
Mr. [redacted] came in on 07/17 with a phone that had a screen severely damaged and requested us to fix the screen. The screen was replaced and we informed Mr. [redacted] that his phone was ready right after the service completed.
When Mr. [redacted] picked up his phone, our associate did request him to make sure the phone is fully functional before leaving the store. Mr. [redacted] did then go over everything on his phone and confirmed everything is fully functional.
On 07/22, Mr. [redacted] called and spoke to one of our associates claiming his light sensor wasn't working. We advised the customer to stop by with the receipt and we would be happy to take a look at it. If the problem is on the screen, we will gladly replace it under our 30 warranty.
After Mr. [redacted] dropped off his device, we tested and found the problem he has on his phone wasn't because of the screen that we replaced. It's because of the light sensor which we did not replaced or repaired under the service agreement. We tried to show Mr. [redacted] clearly what we replaced and what not as well as what causes the problem but he refused to look at nor understand. He wanted us to fix the light sensor under the warranty. We told him we would not be able to replace it under warranty but we would be happy to fix it at a discount. Mr. [redacted] refused.
As we were trying to document what we found into our POS system and print out the receipt from Mr. [redacted]'s work order, he took everything we laid out on the counter and left. Our security cameras did record everything and we can prove it.
In sort, while we appreciate Mr. [redacted]'s business, we don't think it's fair for us having to fix or replace something that the customer didn't pay for or refuses to pay.
Initial Consumer Rebuttal /* (3000, 8, 2015/08/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I'll be taking you to small claims court.
Final Business Response /* (4000, 12, 2015/08/24) */
Contacted the customer and offered free repair service on his phone light sensor.