Winstar World Casino

I visited winstar and rented a room there from the 31st to the 5th. My credit card was charged four times. This caused me to not only overdraft on some of my other bills. It was a total of over 4k I was charged for a 1377 charge.

I was comped one day for this and talked to the Manger Rhonda.

I now see some of my auto deducted bills were not paid because of this.

This has been by far a terrible experience. Please look into this and assist me further. Even the employee I originally talked to wash shocked I was only getting comped one day for getting charged four times on my credit card.

It was friday the 21st of july @ In between 9:30 and 10:00 there was 5 people huddled around the podium outside no one came to see what we needed we had to get out and ask them to help us. customer service was not good at all that nite

This is a request for non-mail dated 4/22/23. Please remove Darrell Thornton #1279043 from any and all future mailings. Remove name/address, 201 Pecan Dr., from Direct Mail. I understand it can take up to 90 days to be removed from your mailing list once we have received notification. Please reach out to your partners and request they remove me from any future correspondence.

So I was charge 85.oo for taking out money with a cashier and when complained I was told I signed it and I couldn't dispute it and that they use a servicer and I can dispute it with them.
Why I signed because I always use the cashier for larger amounts then what ATMs offer and the fee was always the same of 37.50 but this one time I took it forgranted and I was the outrageous fee.
BEWARE OF THOSE FEES WHEN USING THE CASHIERS , THINK THEY GET A COMMISSION FROM DOING THAT TO CUSTOMERS!

Went to Winstar only to bet on and watch the Kentucky Derby this weekend. Go down to place bet and come back to Palladium "sports" bar to watch the race. We requested SEVERAL times to the bartenders to switch the TVs to the Derby and I witnessed them requesting Operations to turn it for over 45 minutes. Several customers were around us trying to watch the Derby on one small TV and were complaining. How hard is it to turn the channel on the TV. Plus the middle TV on the big screen wasnt even working.

We have been going to Winstar for almost 2 years now and have spent a lot of money there and a lot of time there and we've been there at all different Times day and night and sometimes two or three times a week and they don't let us hit anything and if they do it's something small but that rarely happens to even though we're frequent there and lightly especially we've noticed a decrease in the payouts for anybody in the whole entire building and that is just not right I think that this needs to be investigated because I think it's faulty and fraud. And even the bartender at the establishment told us that they were not letting people leave with anything and that shows we're not the only ones that have noticed this it's a fact and it needs to be investigated.

Winstar Casino will not stop sending me postal mail. I sent a return to sender a month ago which they told me is the only way to get off their mailing list short of coming to the casino 1,500 miles away and still nothing. Mary the supervisor at the call center told me there is no other way and that I should keep trying.

I got off work early to go to the Windstar for the 360 room promotion for play from 2-4. I arrived at 3;30 and waited in line for FOR 1/2 HOUR ONLY TO BE TOLD AT 4;05 that they were not taking any more customers. Disappoint!!!!! I will not be back in another 9 years. resident of Plano, TX

Winstar Casino Slot Machine did not pay full Amount.
Staff lied about the complaint

Scam on room rates. $139 for Thursday then Friday for exact same room it's $379 which they already have your card from when you checked in. Who in their right mind pays $379 for a hotel room in OKLAHOMA. I didn't pay that much for Paris or New York Times square. WTH? They claim it's because they are a "resort" and have "concerts". I asked if I was supposed to get free concert tickets with that price. No reason other than they can. DO NOT give these is your money.

received my first and only in my life complimentary buffet ticket. I went to the casino on the expiration date1/31/19 to redeem the ticket. The buffet was under renovations. . They did not notify me of the renovation until 2/2/19. until two days later on February 2 there was renovations. . I talked to someone named *** who said yes she would replace my ticket for another time. I neglected to find out what area of the casino *** was there. I have called back many times to find a *** no one even had a suggestion. They did not try to help me. they didn't want to be bothered. I kept a copy I kept the buffet ticket no one wanted to help can you believe that? Employees were not happy that I told them if I didn't eat at the buffet I didn't eat at the casino I would go into town and eat.

After repeated attempts at notifying this Business that I no longer wish to receive Marketing/Advertisements/Notifications/Promotions etc... they continue to send me advertisements and mailers.

I contacted the Business Approx. one(1) Month ago and spoke to the staff there and asked them how to opt out. They stated that all you have to do is write "Return to Sender" on the mailing/marketing material and put it back in the mailbox.

I have done so at least five (5) times. This latest mailing today 12/22/2018 will be the Sixth (6th) time.

I was there for the Backstreet Boys concert. I’m absolutely livid about how the situation was handled. There was absolutely no communication. It’s pretty bad when the only updates we received were from Kevin on Twitter. Don’t even get me started on how we were treated by the staff. They didn’t care and refuse to refund us because our tickets were purchased from Ticketmaster. Since the show was postponed we are not going to get a refund from Ticketmaster. I will NEVER go to Winstar again. They’re a complete joke.

After hitting a 5k jackpot in one of the slot machines, a company employee came to collect my data in order to provide payout.
After noticing that my drivers license says “limited term”, she said that because I’m a foreign national they will have to withhold 30% of my taxes.
I explained to her that I am a resident alien. And that the withholding requirements are only for foreign nationals or nonresident aliens.
The employee asked if I had a green card. I said no. I have lived in the Us on visas for 17 years. File and pay my taxes. Am a business owner. And I resident alien does not receive a green card. Otherwise it would be considered a permanent residency.
She was polite and called her supervisor. Unfortunately, the supervisor also had no understanding on the IRS instructions regarding withholding on form 1042-s. She said it was company policy that if I had no grencard or was not a citizen, that they had to withhold 30% of the winnings.
Since I did not have the 1042-s form instructions on me to further explain to them how it works, I was forced to sign the paperwork presented to me. The staff is clearly not well trained to understand the requirements, and I could have easily shown them that I fulfill the substantial presence test by them looking up my i94 online (it’s public record). But they insisted on me showing a green card. As I said, resident aliens don’t receive green cards.
Also, when I received the 1042-s, it was filled out wrong. Instead of putting my social security number in the section we’re the number is supposed to go (and I said to the employee “this is my SSN”, they put it in the field for a foreign tax number.

Food had hair in it! This place is a clip joint!

I have been going to Winstar for several months now, here in the last Three or four months I have noticed a lot of things. First of all, I think winstar is a big scam. They can control when and who hits what jackpots. I have spent several thousands of dollars here and now I can’t even hit 100.00 bucks. That tells me soemthing isn’t right. I have been told twice now no on a one person food comp when I am a elite card holder. I was told I had to put down a deposit to rent a cabana by the pool and the free two complimentary concert tickets they offer isn’t free. They pull from your points which states. I where . I believe there is insiders people who are in this scam because last month when I was followed out to my car I reported to one of the operations managers and he told me they don’t see anything out of the normal onthe cameras which is crap but I have witnesss who have seen this happen many times. The jackpot pay out people can set the machine up where it hits and don’t hit. Ex co worker even told me they can which I will not tell the name of the coworker. It’s the biggest scam ever so when you go there and don’t even have a chance to win something needs to be done about it. They are Robbin. People blind