Winstar World Casino

This place is a rip off. You don’t plan to hit the jackpot but at least win something! They have penny, nickel, dime, quarter machines for a reason BUT you don’t win a thing and if you do is pennies! All they are doing is taking money at this point and NOT paying any money out. The money they are taking in is being used for all the upgrades. The parking is horrible too!

Complaint: ***
I am rejecting this response because:
I did email one of your operations guysI still have the emailI find it very odd how when people start goin forst few times they all win, then slowly can’t win And the whole penny thing gets me as wellI had one of halls workers ask me to get the penny because they can’t touch t and as soon as I pick it up the click or snap on something in there pocketIt’s all a rigged and y’all can control itY’all are robbing people blindLike I said from July until now I have spent a lot of moneyYou can review my file I’m sureAnd when you can’t even hit bucks and everyone else around you is and can’t get a comp meal not once but twice and the people who win in the slot tournaments is all a set up So yes I do think I should be remibursed on a lot of money when you don’t even have a chance at winningI bet Shreveport and Las Vegas my odd are so much betterPeople scam y’all customerz and had several admit to itI know someone who had won 109,and guess what they haven’t hit or won nothing over a grand if that since thenSo see it’s all too iffy
Sincere
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Attached.

Dear Mr. [redacted], Thank you for your letter dated Monday, October 23 regarding Mr. [redacted] R. [redacted].  To my knowledge, Mr. [redacted] has not made contact with anyone in Gaming Operations at WinStar World Casino and Resort referencing this matter.  Pursuant to our Chickasaw Nation Office...

of the Gaming Commission's Regulations, Mr. [redacted] can contact myself or any memberof the Gaming Operations Management for the necessary information and forms to file a Patron Prize Claim for any funds he feels he is owed.  Due to our Internet guidelines regarding the confidentiality of patron information, I cannot make any further comments in this matter.  Best Regards, [redacted]Senior Operations Manager - Gaming Operations