Good afternoon Sir,We are not able to ship flammable materials This is not only a company policy, but a parcel issue We did ship in the past on error The person above Marc at EBTH is me If you would like to speak, I'll be happy to Respond to *** with your phone number and a good time for me to call and I'll be happy to speak with you I feel this would be helpful to speak on the phone as I'm having trouble following this message Thank you again.*** ***Vice President of EBTH
Thank you for the opportunity to respond to these concerns. Ms*** purchased two lots of Disney on Ice posters from our *** *** saleWe did receive her email about shipping, but we were unable to locate the emails regarding the missing itemThe items, *** and ***, are
nearly identical collectionsWe reached out to Ms*** for further clarification regarding what she received and what she is missing from our email address [email protected], but have yet to hear back. We have also reached out to all the departments who would have worked with that saleWe do not have -357, the item Ms*** says she is missing. At this point, without a clear understanding of what Ms*** has received and is still missing, we cannot offer a solutionWe would ask that Ms*** respond to our email to help bring more clarity to the situation. Thanks for your consideration,EBTH
Thank you for the opportunity to further respond to these concerns. We are able to allow Ms*** to return her drink stirrersShe will receive a total refund of $51.59, which includes the $purchase price, $in tax, and $in shipping. We will send a UPS shipping label to the email address on file with usMs*** will need to pack the remaining four stirrers up, apply the label, and drop the package off at her nearest UPS drop off location.Thank you for your consideration. EBTH
Thank you for the opportunity to further respond to these concerns. We have received all of Ms***’s messagesThey have been merged into the existing ticket for this issue. Ms*** dropped the return off at a *** store even though she was not told to do so and then refused to tell us which store she dropped the package off toWe were able to work with *** to locate the store where the package was dropped off and have been working with the staff in store to coordinate the package inspectionMs*** does not need to take any more action regarding this return. At this point, Ms*** has been refunded and we have apologized numerous times, including in our emails and in our last Revdex.com responseWe were not aware that Ms*** considered the matter unresolved, as she no longer has the item and has been fully refunded. Finally, the call from Mason, OH Ms*** received was not an EBTH callAny calls would have come from our customer service line, which has an number. Thank you for your consideration. EBTH
Thank you for the opportunity to respond to these concerns. On 2/Mr*** purchased an *** *** original, item number ***, for $With shipping and sales tax, his final total was $In that same sale was another *** *** piece, ***, which sold for $
Unfortunately, Mr*** was sent -011, the item of lesser value, and another buyer, Customer B, was sent -010. When Mr*** reached out to us after receiving the wrong piece on 3/6, we sent him a return label so he could send the piece backWe also reached out to Customer B in an attempt to get them to return Mr***’s pieceWe received -from Mr*** on 3/11. Between 3/and the receipt of both this Revdex.com complaint and the letter sent to us via ***, we have made multiple attempts to get in touch with Customer B, including phone calls and emailsWe are continuing to attempt to make contact with Customer B to obtain -from themThe situation with Customer B will be handled appropriately, but we cannot discuss this with Mr*** or in the public Revdex.com response due to our confidentiality clause. We deeply regret that this mix up has occurredWe would like to offer our deepest apologiesWe ask that Mr*** have patience with us while we continue to attempt to obtain -For now, we have refunded his purchaseAt this point, the best course of action is to refund Mr*** since he does not have the piece he payed for.If we can get the piece back, we will recharge him and send it his way. Thank you for your consideration,EBTH
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
First, I was offered an alternative pick up time and at the same time this was on offer, the company went ahead and charged my credit card for the packing and delivery charges without notice This is both unethical and misleading behavior that the company has neither denied nor addressed in their response.Second, I had checked the box on the form that I was planning to collect the items, so there is no question as to my intentions.Third, I was informed subsequently that the company would try to refund the charge and to honor its earlier offer of an alternative pick up time as long as I refrained from making any formal complained However then I received no communication or support Clearly the sole goal of the customer service representative was to encourage me to not complain, not to actually address my concern.Fourth, although my credit card was charged more than $for *** delivery, to date I have not received the goods I have received nothing and tracking information has not been made available by EBTH for goods supposedly shipped by *** over one week ago!!For all of these independent reasons I do not accept the response of EBTH to resolve my complaint and again request the following: EBTH should refund the the charges on my *** Card EBTH should apologize in writing for its misleading, unethical and inappropriate conduct and EBTH should pledge in writing never to attempt to charge my *** Card again Thank you,***
Regards,
*** ***
We thank this customer for the opportunity to respond She spoke with customer service on 6/9/about not having a tracking number Our customer service staff reached out to the shipping provider on 6/9/and 6/11/with no response On 6/13/16, we received a tracking
number that went to the customer (FedEx 783348253052). We apologize for the delayed response and we were providing the information we had If she would like, she can click on the link provided to see the exact day it will arrive There is no need to worry about the quality of the ring as it was inspected by a *** certified gemologist We would like to refund the shipping and offer her a $EBTH gift card We would love another opportunity for her to discover something she loves Thank you again for the opportunity to make this right.EBTH
As of 12/22, Ms***'s bank has not released the funds to our credit card processorBecause we don't have the money, there is nothing we can refundAs soon as we can, we will refund $to Ms*** to adjust her shippingWe ask that she check again at her bank to ensure the funds have been released. Thank you for your consideration. EBTH
Thank you for the opportunity to respond to these concerns. After reviewing the listing for
***, we have determined that the chip in the donkey’s ear, while present, is difficult to seeTherefore, we have decided to allow Ms*** to return the figurine for a full refundUpon her acknowledgement of this arrangement, we will reach out to her with a return shipping label and shipping instructionsWhen we receive the piece, we will issue the refund for the figurine. Ms*** has been a loyal EBTH customer for more than three years and we value her businessWe would like to invite her to shop with us again Thanks for your consideration, EBTH
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
We are so sorry you got the wrong itemWe have received the damaged frame back from youUnfortunately, we are unable to locate the Monet giclee we sent to youIf it was sent to another customer, that person has not let us knowSince we can’t find it, your purchase price and shipping have
been refunded in fullPlease let us know if there’s anything more we can do for you. EBTH
Thank you for the opportunity to respond to these concerns. Mr*** purchased a Platinum CTS Aquamarine and Diamond Ring, ***, for $from EBTH on 6/There were total items on this invoice and, with the items and tracking, his final invoice total was $2907.72. One of
the items on Mr***’s invoice is shipping to him via home delivery, which can take up to weeks and has not yet been deliveredThe other six items, including ***, were scheduled to ship via *** GroundFive of those six items shipped on 7/and were delivered on 7/10, but *** was not. Mr*** called after regular business hours on 7/to inquire about the location of the ringBecause he called after regular business hours, the supervisor on duty was only able to notate his account and send a request for the shipping crew to locate the piece the following business dayWhen he asked her name, she gave it to him, but was unable to give him her last name, in keeping with company policy. On 7/26, our shipping team was unable to locate Mr***’s ringWe have issued him a refund of $633.52, the item price and its shipping cost, plus the associated sales taxIf Mr*** wishes us to, we will contact him if we are able to locate the pieceIf he is still interested in it, we can recharge him for the item price and ship it to him at no additional cost. We apologize for any inconvenience this may have caused. Thank you for your consideration,EBTH
Thank you for the opportunity to further address these concerns. We appreciate Mr***’s full inventoryWe have asked the team in *** to go through the list and indicate what EBTH lots the items were sold in and, if they weren’t sold, whether they were unsold and returned or not received by the team. Mr***'s inventory list contains items and lots of items were sold by EBTHGiven the size of the inventory submitted by Mr***, in addition to their regular responsibilities, the *** team has been unable to complete this within the time frame set forth by the Revdex.comThey are still working on completing this document so we can send it to the Revdex.com and Mr***. We ask that Mr*** simply reject this response and we will send the document in our next response to the Revdex.com. Thank you for your consideration,EBTH
Hello Ms***,I've reviewed our phone records and tickets to see if you ever contacted EBTH to get a resolution and we have not had any contact from the phone number or account information provided We would have been happy to make this right for you if given the chance We will be reaching out to find out where the items are currently and see if we can find you a resolution Please understand that, unlike retail, we have to be out of the home at a set date, typically under a very tight deadline to do all the labor involved in moving a full estate the way we do If the items are not picked up, based on our terms and conditions, we charge for shipping so the customer can have their item Our team will reach out to find a resolution for you Thank you.EBTH
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***I am disappointed that EBTH is not going to take action to remedy the fraud that they were a party toWe have provided definitive evidence (repair shop service records) showing that the person they were representing, *** ***, was aware of the serious engine, electrical, hydraulic and brake issues prior to the sale of the vehicleNone of these defects were cited in the listing posted by Everything But The House on the EBTH.com online auction website as is required by Federal Trade Commission (FTC) regulations (Used Car Rule) EBTH contends that they were unware of said defects prior to the saleHowever, when they were made aware that they had grossly misrepresented the condition of the vehicle, they chose to become a party to and perpetrate the fraud by aggressively pursing collection of the money (they threatened to declare the car abandon and turn it over to a collection agency) rather than VOID THE SALE AND RETURN THE CAR TO THE OWNER. There are many honest and reputable online estate sale companies, for example, *** and ***, that provide refunds to buyers when items are inaccurately described on their websiteUnfortunately, Everything But the House (EBTH.com) is not one of them Caveat Emptor!*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Although I am pleased to get some refund to the shipping charges, I believe I should have never been charged at allI responded to the email on 11/On that day, I could have immediately gone to the *** warehouse and picked it up within an hourThe person I chatted with said this was not possibleThe person I chatted with was rude and uncompromisingAlso, the app on my phone does NOT say that EBTH will "maybe" text me, it says it "will" text me so that I am not charged unwanted shipping feesThe app is completely misleading. I will be satisfied when I am refunded the remainder of the charge and the app is changed to say: do not rely on this app.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.The pictures were different on the chaise that I submitted a bid on. I understand that EBTH cannot list every flaw, but how about giving an accurate descriptionthe quality of this chaise was NOT "good" which was the same exact description listed for the other chaise. In every purchase I have made from EBTH (I have been a customer for years!) the description never mislead me on the item I purchased until now I do take full responsibility on reading the descriptions and review the photos before I place a bid. You DID NOT take responsibility on making sure the description and photos on the chaise matched the item that was purchased. This is old school bait and switch and instead of trying to retain a long time loyal customer you are insinuating that I am the one to blame on not taking responsibility on reading the description, when in fact you are to blame for not listing the accurate description and photos. To further support my claim of the incompetency EBTH, attached is an email I received late yesterday stating that if I do not pickup the chaise from the warehouse by 6pm Friday 6/then I will be charged to have the chaise shipped to my house. So although via Revdex.com.org site, you indicate that the piece will be held at YOUR *** showroom until dispute is resolved, then I get an email threatening that if I don't pick up the chaise by Friday I am going to accrue another UNAUTHORIZED credit card transaction to have the chaise shipped. Bad management and poor communication with EBTH. This clearly supports how this company operates. Here is a suggestion, since the chaise has always been at YOUR *** warehouse, why don't you list the item again (hopefully learn from you past mistake and include accurate photos and description) and sell this piece as an honest company would do with providing clear expectations to the bidder on exactly what they will receive. ***Regards,*** ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me, with the additional stipulation that along with no cancellation fee, there will be no charge for EBTH employee time and effort
Regards,
*** ***
Thank you for the opportunity to respond to these concerns. Ms*** purchased seven items for $on 2/Shipping for these items was $96.85. All sales held by EBTB are handled differently based on the needs of the sellerIn this instance, all of the items were taken to a facility in
Cincinnati, OH where they were prepared and packaged for shipping before the sale ended and the shipping prices, including packing and projected insurance, were setA shipping quote for each item can be found on each item listing by entering the delivery zip code and the buyer should be prepared to pay that amount for the shipping of each item. We will use the most cost efficient method to ship items and combine shipping when we can, however that does not always mean that shipping will be combinedIn this instance, because the boxes were already packed, their shipping and packing prices were already setTo remove them from their boxes and put them in a larger single box would only incur greater packing charges and, ultimately, cost more. Our customer service department is always available to answer questions during the seven days items are live on our websiteThis includes questions about whether shipping can be combined and about total shipping cost. We cannot lower Ms***’s shipping cost. Thank you for your consideration, EBTH
*** ***,We have nothing to gain by holding onto your item I believe our staff notified you that we have located the person who has the item and we will be shipping the item to you at no cost We wish for all buyers to have a great experience and when things go wrong, we always wish to make it right We wish you the best. EBTH
Good afternoon Sir,We are not able to ship flammable materials This is not only a company policy, but a parcel issue We did ship in the past on error The person above Marc at EBTH is me If you would like to speak, I'll be happy to Respond to *** with your phone number and a good time for me to call and I'll be happy to speak with you I feel this would be helpful to speak on the phone as I'm having trouble following this message Thank you again.*** ***Vice President of EBTH
Thank you for the opportunity to respond to these concerns. Ms*** purchased two lots of Disney on Ice posters from our *** *** saleWe did receive her email about shipping, but we were unable to locate the emails regarding the missing itemThe items, *** and ***, are
nearly identical collectionsWe reached out to Ms*** for further clarification regarding what she received and what she is missing from our email address [email protected], but have yet to hear back. We have also reached out to all the departments who would have worked with that saleWe do not have -357, the item Ms*** says she is missing. At this point, without a clear understanding of what Ms*** has received and is still missing, we cannot offer a solutionWe would ask that Ms*** respond to our email to help bring more clarity to the situation. Thanks for your consideration,EBTH
Thank you for the opportunity to further respond to these concerns. We are able to allow Ms*** to return her drink stirrersShe will receive a total refund of $51.59, which includes the $purchase price, $in tax, and $in shipping. We will send a UPS shipping label to the email address on file with usMs*** will need to pack the remaining four stirrers up, apply the label, and drop the package off at her nearest UPS drop off location.Thank you for your consideration. EBTH
Thank you for the opportunity to further respond to these concerns. We have received all of Ms***’s messagesThey have been merged into the existing ticket for this issue. Ms*** dropped the return off at a *** store even though she was not told to do so and then refused to tell us which store she dropped the package off toWe were able to work with *** to locate the store where the package was dropped off and have been working with the staff in store to coordinate the package inspectionMs*** does not need to take any more action regarding this return. At this point, Ms*** has been refunded and we have apologized numerous times, including in our emails and in our last Revdex.com responseWe were not aware that Ms*** considered the matter unresolved, as she no longer has the item and has been fully refunded. Finally, the call from Mason, OH Ms*** received was not an EBTH callAny calls would have come from our customer service line, which has an number. Thank you for your consideration. EBTH
Thank you for the opportunity to respond to these concerns. On 2/Mr*** purchased an *** *** original, item number ***, for $With shipping and sales tax, his final total was $In that same sale was another *** *** piece, ***, which sold for $
Unfortunately, Mr*** was sent -011, the item of lesser value, and another buyer, Customer B, was sent -010. When Mr*** reached out to us after receiving the wrong piece on 3/6, we sent him a return label so he could send the piece backWe also reached out to Customer B in an attempt to get them to return Mr***’s pieceWe received -from Mr*** on 3/11. Between 3/and the receipt of both this Revdex.com complaint and the letter sent to us via ***, we have made multiple attempts to get in touch with Customer B, including phone calls and emailsWe are continuing to attempt to make contact with Customer B to obtain -from themThe situation with Customer B will be handled appropriately, but we cannot discuss this with Mr*** or in the public Revdex.com response due to our confidentiality clause. We deeply regret that this mix up has occurredWe would like to offer our deepest apologiesWe ask that Mr*** have patience with us while we continue to attempt to obtain -For now, we have refunded his purchaseAt this point, the best course of action is to refund Mr*** since he does not have the piece he payed for.If we can get the piece back, we will recharge him and send it his way. Thank you for your consideration,EBTH
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
First, I was offered an alternative pick up time and at the same time this was on offer, the company went ahead and charged my credit card for the packing and delivery charges without notice This is both unethical and misleading behavior that the company has neither denied nor addressed in their response.Second, I had checked the box on the form that I was planning to collect the items, so there is no question as to my intentions.Third, I was informed subsequently that the company would try to refund the charge and to honor its earlier offer of an alternative pick up time as long as I refrained from making any formal complained However then I received no communication or support Clearly the sole goal of the customer service representative was to encourage me to not complain, not to actually address my concern.Fourth, although my credit card was charged more than $for *** delivery, to date I have not received the goods I have received nothing and tracking information has not been made available by EBTH for goods supposedly shipped by *** over one week ago!!For all of these independent reasons I do not accept the response of EBTH to resolve my complaint and again request the following: EBTH should refund the the charges on my *** Card EBTH should apologize in writing for its misleading, unethical and inappropriate conduct and EBTH should pledge in writing never to attempt to charge my *** Card again Thank you,***
Regards,
*** ***
We thank this customer for the opportunity to respond She spoke with customer service on 6/9/about not having a tracking number Our customer service staff reached out to the shipping provider on 6/9/and 6/11/with no response On 6/13/16, we received a tracking
number that went to the customer (FedEx 783348253052). We apologize for the delayed response and we were providing the information we had If she would like, she can click on the link provided to see the exact day it will arrive There is no need to worry about the quality of the ring as it was inspected by a *** certified gemologist We would like to refund the shipping and offer her a $EBTH gift card We would love another opportunity for her to discover something she loves Thank you again for the opportunity to make this right.EBTH
As of 12/22, Ms***'s bank has not released the funds to our credit card processorBecause we don't have the money, there is nothing we can refundAs soon as we can, we will refund $to Ms*** to adjust her shippingWe ask that she check again at her bank to ensure the funds have been released. Thank you for your consideration. EBTH
Thank you for the opportunity to respond to these concerns. After reviewing the listing for
***, we have determined that the chip in the donkey’s ear, while present, is difficult to seeTherefore, we have decided to allow Ms*** to return the figurine for a full refundUpon her acknowledgement of this arrangement, we will reach out to her with a return shipping label and shipping instructionsWhen we receive the piece, we will issue the refund for the figurine. Ms*** has been a loyal EBTH customer for more than three years and we value her businessWe would like to invite her to shop with us again Thanks for your consideration, EBTH
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
We are so sorry you got the wrong itemWe have received the damaged frame back from youUnfortunately, we are unable to locate the Monet giclee we sent to youIf it was sent to another customer, that person has not let us knowSince we can’t find it, your purchase price and shipping have
been refunded in fullPlease let us know if there’s anything more we can do for you. EBTH
Thank you for the opportunity to respond to these concerns. Mr*** purchased a Platinum CTS Aquamarine and Diamond Ring, ***, for $from EBTH on 6/There were total items on this invoice and, with the items and tracking, his final invoice total was $2907.72. One of
the items on Mr***’s invoice is shipping to him via home delivery, which can take up to weeks and has not yet been deliveredThe other six items, including ***, were scheduled to ship via *** GroundFive of those six items shipped on 7/and were delivered on 7/10, but *** was not. Mr*** called after regular business hours on 7/to inquire about the location of the ringBecause he called after regular business hours, the supervisor on duty was only able to notate his account and send a request for the shipping crew to locate the piece the following business dayWhen he asked her name, she gave it to him, but was unable to give him her last name, in keeping with company policy. On 7/26, our shipping team was unable to locate Mr***’s ringWe have issued him a refund of $633.52, the item price and its shipping cost, plus the associated sales taxIf Mr*** wishes us to, we will contact him if we are able to locate the pieceIf he is still interested in it, we can recharge him for the item price and ship it to him at no additional cost. We apologize for any inconvenience this may have caused. Thank you for your consideration,EBTH
Thank you for the opportunity to further address these concerns. We appreciate Mr***’s full inventoryWe have asked the team in *** to go through the list and indicate what EBTH lots the items were sold in and, if they weren’t sold, whether they were unsold and returned or not received by the team. Mr***'s inventory list contains items and lots of items were sold by EBTHGiven the size of the inventory submitted by Mr***, in addition to their regular responsibilities, the *** team has been unable to complete this within the time frame set forth by the Revdex.comThey are still working on completing this document so we can send it to the Revdex.com and Mr***. We ask that Mr*** simply reject this response and we will send the document in our next response to the Revdex.com. Thank you for your consideration,EBTH
Hello Ms***,I've reviewed our phone records and tickets to see if you ever contacted EBTH to get a resolution and we have not had any contact from the phone number or account information provided We would have been happy to make this right for you if given the chance We will be reaching out to find out where the items are currently and see if we can find you a resolution Please understand that, unlike retail, we have to be out of the home at a set date, typically under a very tight deadline to do all the labor involved in moving a full estate the way we do If the items are not picked up, based on our terms and conditions, we charge for shipping so the customer can have their item Our team will reach out to find a resolution for you Thank you.EBTH
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***I am disappointed that EBTH is not going to take action to remedy the fraud that they were a party toWe have provided definitive evidence (repair shop service records) showing that the person they were representing, *** ***, was aware of the serious engine, electrical, hydraulic and brake issues prior to the sale of the vehicleNone of these defects were cited in the listing posted by Everything But The House on the EBTH.com online auction website as is required by Federal Trade Commission (FTC) regulations (Used Car Rule) EBTH contends that they were unware of said defects prior to the saleHowever, when they were made aware that they had grossly misrepresented the condition of the vehicle, they chose to become a party to and perpetrate the fraud by aggressively pursing collection of the money (they threatened to declare the car abandon and turn it over to a collection agency) rather than VOID THE SALE AND RETURN THE CAR TO THE OWNER. There are many honest and reputable online estate sale companies, for example, *** and ***, that provide refunds to buyers when items are inaccurately described on their websiteUnfortunately, Everything But the House (EBTH.com) is not one of them Caveat Emptor!*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Although I am pleased to get some refund to the shipping charges, I believe I should have never been charged at allI responded to the email on 11/On that day, I could have immediately gone to the *** warehouse and picked it up within an hourThe person I chatted with said this was not possibleThe person I chatted with was rude and uncompromisingAlso, the app on my phone does NOT say that EBTH will "maybe" text me, it says it "will" text me so that I am not charged unwanted shipping feesThe app is completely misleading. I will be satisfied when I am refunded the remainder of the charge and the app is changed to say: do not rely on this app.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.The pictures were different on the chaise that I submitted a bid on. I understand that EBTH cannot list every flaw, but how about giving an accurate descriptionthe quality of this chaise was NOT "good" which was the same exact description listed for the other chaise. In every purchase I have made from EBTH (I have been a customer for years!) the description never mislead me on the item I purchased until now I do take full responsibility on reading the descriptions and review the photos before I place a bid. You DID NOT take responsibility on making sure the description and photos on the chaise matched the item that was purchased. This is old school bait and switch and instead of trying to retain a long time loyal customer you are insinuating that I am the one to blame on not taking responsibility on reading the description, when in fact you are to blame for not listing the accurate description and photos. To further support my claim of the incompetency EBTH, attached is an email I received late yesterday stating that if I do not pickup the chaise from the warehouse by 6pm Friday 6/then I will be charged to have the chaise shipped to my house. So although via Revdex.com.org site, you indicate that the piece will be held at YOUR *** showroom until dispute is resolved, then I get an email threatening that if I don't pick up the chaise by Friday I am going to accrue another UNAUTHORIZED credit card transaction to have the chaise shipped. Bad management and poor communication with EBTH. This clearly supports how this company operates. Here is a suggestion, since the chaise has always been at YOUR *** warehouse, why don't you list the item again (hopefully learn from you past mistake and include accurate photos and description) and sell this piece as an honest company would do with providing clear expectations to the bidder on exactly what they will receive. ***Regards,*** ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me, with the additional stipulation that along with no cancellation fee, there will be no charge for EBTH employee time and effort
Regards,
*** ***
Thank you for the opportunity to respond to these concerns. Ms*** purchased seven items for $on 2/Shipping for these items was $96.85. All sales held by EBTB are handled differently based on the needs of the sellerIn this instance, all of the items were taken to a facility in
Cincinnati, OH where they were prepared and packaged for shipping before the sale ended and the shipping prices, including packing and projected insurance, were setA shipping quote for each item can be found on each item listing by entering the delivery zip code and the buyer should be prepared to pay that amount for the shipping of each item. We will use the most cost efficient method to ship items and combine shipping when we can, however that does not always mean that shipping will be combinedIn this instance, because the boxes were already packed, their shipping and packing prices were already setTo remove them from their boxes and put them in a larger single box would only incur greater packing charges and, ultimately, cost more. Our customer service department is always available to answer questions during the seven days items are live on our websiteThis includes questions about whether shipping can be combined and about total shipping cost. We cannot lower Ms***’s shipping cost. Thank you for your consideration, EBTH
*** ***,We have nothing to gain by holding onto your item I believe our staff notified you that we have located the person who has the item and we will be shipping the item to you at no cost We wish for all buyers to have a great experience and when things go wrong, we always wish to make it right We wish you the best. EBTH