Winn Dixie

Did a great job, was faster than anticipated and made sure I knew how to work the system

*** did an outstanding jobInstallation went greatHe was very informative and courteousGreat job on telling me about the system and how it works

Thank you for notifying us of the recent complaint submitted by Mr. [redacted].  We are very interested in preserving the goodwill and confidence of our customers.  I appreciate the opportunity to respond.
Upon receiving this complaint, we reviewed the recording of the telephone call...

between Mr. [redacted] and our collector.  After hearing the phone call, our Vice President ([redacted]) felt there could have been room for improvement in the customer service that Mr. [redacted] received.  Today, she personally called Mr. [redacted] to discuss the telephone call between him and the collector.  She assured him our collectors are trained to be sensitive to consumer financial constraints and apologized if he felt he'd been treated harshly.  The call to Mr. [redacted] went very well, resulting in a clear understanding of his account and a payment plan that suits his current situation.The collector involved has been made aware of the complaint made against her.  She has undergone simulation with management on ways that this complaint could have been avoided.If you have any further questions concerning this complaint and its resolution, please feel free to contact me at (601) [redacted].

Excellent customer service!!!

Very knowledgeable and friendly.

Excellent service every time.

The complaint filed with the Revdex.com was the first this office has heard of the incident reported by Ms. [redacted].
I spoke to Ms. [redacted] on 12/9/16 after reviewing her complaint.  I told her that our records indicate the account she is referring to has indeed been removed from her...

credit report.  I asked her which bureau report she was still seeing the account listed with, she replied Experion.  I explained to her that we don't report any data to Experion...we only report data to Equifax and Trans Union...therefore anything listed on her Experion report isn't of our doing.  She then said perhaps it was as Equifax report she was looking at.  I asked that she send me a copy of what she was looking at so I could see exactly what it was and guaranteed I'd work to get the account removed if it was indeed still listed with Equifax or Trans Union.  She agreed to scan and email the listing to me, but as of today, 12/14/16, I've not received her email nor heard back from her concerning the account.Should further information be needed, please feel free to contact me.
Thanks

NCA is professional, punctual and polite.

Great people great service this installer was super fantastic

[redacted] did a great job and was very courteous.

Positive

[redacted] was extremely nice,informative and did an excellent job of installing and explaining the system

Timely and informative

Good

Good service and knowledge

Excellent service!

Complaint: [redacted]
I am rejecting this response because:
Calls were received at 7:59pm on Tuesday, March 4, 2014,
and at 7:57pm on Thursday, January 2, 2014 by the company. These are two
out of many calls received outside of the times stated in the response
above. For the last two years, this company has been calling three and four times out of the week. As a person whose identity was stolen back in July of 2011, even the credit card companies and collection agencies tied with them didn't call as much as this company and even then I didn't find out about them until September of 2012. Not to mention, a resolution to my complaint was not even addressed in this response. I got out of the hospital on 3/10/2012 for the second time only to be bombarded by calls from Smith, Rouchon & Associates maybe days/weeks later. I called the number back because I didn't know who it was. I don't save bill collector numbers in my phone. They didn't leave a message, I didn't respond with one either. From that day, the number was blocked from ringing, and that was over two years ago. I would like a resolution to this issue soon.
Regards,
[redacted]

[redacted] did a great job! He was prompt, courteous, and helpful.

Did a great job efficient and professional

Awesome