The property owners' concerns are correct. Our service tech neglected to return the equipment in a timely manner which caused the system to fail the County Inspection. The property owner contacted us with this information. We installed the equipment at that point and acknowledged responsibility for...
this and agreed to reimburse the property owner for the County reinspection fee. This was the agreement and our full intention. Unfortunately, somehow it fell through the cracks and we did not get the refund sent out. The refund check has now been sent to the property owner. This was an honest over site and unfortunate set of circumstances. We do apologize to the customer for the inconvenience and would like to extend their service policy for one additional year at no charge to the customer if that is acceptable.
Tony Rutledge
Winelco Inc.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. We agree to have our service policy extended for one additional year at no charge.
Regards,
[redacted]
The property owners' concerns are correct. Our service tech neglected to return the equipment in a timely manner which caused the system to fail the County Inspection. The property owner contacted us with this information. We installed the equipment at that point and acknowledged responsibility for...
this and agreed to reimburse the property owner for the County reinspection fee. This was the agreement and our full intention. Unfortunately, somehow it fell through the cracks and we did not get the refund sent out. The refund check has now been sent to the property owner. This was an honest over site and unfortunate set of circumstances. We do apologize to the customer for the inconvenience and would like to extend their service policy for one additional year at no charge to the customer if that is acceptable.
Tony Rutledge
Winelco Inc.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. We agree to have our service policy extended for one additional year at no charge.
Regards,
[redacted]