Windsor Fashions

on July 3rd I tried calling and emailing windsor fashions because I couldn't return my order on July 3rd and wanted a return extension, nobody from
on July 3rd I tried calling and emailing windsor fashions because I couldn't return my order on July 3rd and wanted a return extension, nobody from windsor offices called or replied to me on July 3rd. And I didnt know the windsor offices were closed on July 3rd, that wasn't my fault. Then 3 days later July 6th, someone name *** replied from windsor fashion lied and said "we can't honor your return it's 30 days and we can't extend your return either", she was rude, ignorant, uncaring and unprofessional. It's not my fault on July 3rd that I didn't know that windsor fashion offices were closed that day. And when I spoke to a rep name *** e. she wasn't friendly either and very ignorant and she said same dumb rude lies as *** and when I called through their phone number they didn't care either. *** and *** e. aren't concerned that a virus going around and people's returns have to be extended. I want my money back from this order I want to return these items and get my refund money back on my card. Someone nice and understanding and kind and professional could and probably still can extend the return, I don't care what rude *** and *** e. say. The virus going around and many online and in stores are extending their returns due to covid 19. I want my money and refund back on purchase. Order number is SXXXXXXXX. It's common sense that due to what's going on, online stores must extend returns so that customers can get refund back if they are unsatisfied with purchase, and plenty of online stores are extending returns so that customers can get refund back. Im making sure I get my $132.39 back from this company. I'm sure someone else from this company who will understand and cares will kindly extend my return, it wasn't my fault that on July 3rd that I didn't know that windsor offices were closed that day and on sunday the business wasn't open either. No wonder I see nothing but bad reviews online about this business. And I'm not going to accept no store credit, so don't say anything about store credit because there is nothing I want at this online store, making sure I get my refund back onto my card.

After a purchase was made then they decided if a sale item as part of your order even your full price merchandise cannot be exchanged or refunded
When I placed my order it stated final sale items were non refundable which was fine however only 2 items of my ) item purchase were final sale. I then contacted them to return the full price gems as they did not fit and was advised by the consultant that because sale items were part of my order, my whole order was final sale. It does not state this on my receipt or did it state this on the site. I advised the agent of such and all he said was he apologizes for the inconvenience but cannot do anything. I have attached a picture of my receipt clearly showing it only states : ITEMS PURCHASED AT 30%, 40% OR 50% OFF REGULAR PRICED ITEMS ARE FINAL SALE - NO RETURNS OR EXCHANGES

***
Order date: may 12
Total payment: $154.28

I did an online purchase on January 11th and never received my items. I want a full refund since I waited for more than 15 business days
Purchase date January 11th,
Payment made by Visa
Order number ***
Total $40.17
Dress style# XXXXXXXXXXXX
Dress style# XXXXXXXXXXXX

Windsor Fashions, LLC
2603 John St
Santa Fe Springs, CA 90670-2905
***

Was double charged for my items. And they refuse to help. On July 13th 2018. I went and made a 103 dollar purchase at Windsor in San Bernardino CA. When they processed my payment their machine broke down after I signed for my card. Since there was no receipt the cashier assumed the payment didn't go through. She assured me that it was voided because the machine broke down and said to use another card. Maybe it was my card that made the machine break down. So when I used a different card it went through. She further assured me that the pending action on my previous card use would go away in ten days. So ten days passed and sure enough that payment went though along with the other payment from the second card. I called to let them know. And they said call my credit card company first because it would take 2 weeks for them to handle it. Then I did that and my card company said no call the store first. Because it takes them a couple of months to resolve this matter. So. I decided to call the store once more to see if they could handle it. They said yes let me email my corporate. And they will get back to me. So a week went by nothing happened called the store again. Gave information again. Said they would call then still nothing. Called corporate office myself at this point left multiple messages still nothing. Getting very frustrated and just want my money back. I am about to take my clothes back too. For all the bad service I have received. I even contacted their so called resolution team. And they assured me the district manager would get back to me and I still haven't heard anything yet.

Windsor Fashions, LLC
***

Requested a full refund in light of product damage and they did not want to give a full refund.
Windsor claims it prides itself in providing customers with well-made, quality merchandise. However, within an hour of me wearing the product I purchased, the product broke. If this was my fault I would leave it alone and deal with the loss a dress. But I legitimately was standing when my dress broke and was embarrassed to be standing in front of at least 15 people and my breasts were exposed. The dress was big on me. Not like it was tight or anything and it just broke out of nowhere.

I bought a dress for a wedding to he a bridesmaid but ended up having to return the dress. So I called at 12:31 on 7/5/18 to ask if I could and the employee possibly the manager told me on the phone that I could return the dress for store credit since my return was past the 30 day limit for a refund. When I brought the dress into the store the manager redacted her statement stating I could only exchange it for the same dress in a different size or color. Then we called the roseville store and they tomd us they would do the same. So we drove all the way out there for them to tell us that we cant return it for store credit again and then we call because they said we can return it back to the website. So we called and they said wecant return it at all.

Windsor has horrible customer service and I kept getting the run around with no resolution in sight

9/22/17, I went to store 52 at Main pl mall in Santa to buy a dress, it was damaged in 2 places. Rachel was very rude and offered $5. She never acknowledged me, didn't look up, and provided no empathy being that it was the last dress. She didn't even offer to see if another store had it. It cost over $10 to fix the dress and not to mention, I now have to spend time/money out of my day to do this. I called the corporate office on Monday 9/25 and I am writing this on Thursday 9/28. They reached out to the district manager, and still no response. I am thoroughly disappointed that their customer service is less than mediocre.