From: R[redacted], Amanda <[redacted]@windsorcommunities.com>Date: Fri, Dec 11, 2015 at 10:42 AMSubject: Re: Closing of [redacted]'s fileTo: [redacted] <[redacted]@myRevdex.com.org>Hello [redacted],I hope the following information proves helpful:- No Windsor at Arbors staff member entered [redacted]'s...
apartment prior to her arrival on Monday, November 2nd. The community's maintenance supervisor, Fausto R[redacted], accompanied [redacted] during her move out inspection. The locks to the apartment were not changed prior to [redacted]'s inspection, as normal policy and procedure dictates once an apartment is vacated and keys are turned into the office.- During this inspection, Mr. R[redacted] took note and addressed with [redacted] carpet damages that were above normal wear and tear. There were frayed edges/tears/rips in the carpet in the hallway, which is typically seen in apartments with pets, especially those with cats. The 20% depreciation that [redacted] mentioned is in regards to replacing the entire carpet within the apartment.- [redacted] was sent a copy of the same invoice that was mailed directly to Windsor at Arbors for the carpet repairs in her apartment. The repairs were completed by a third party company. Windsor at Arbors did not profit from said repairs.- [redacted] was billed once for her final day of rent and final water bill.- [redacted] submitted a payment to Windsor at Arbors for the full carpet repairs in her apartment.Please feel free to contact me should you have any further questions and/or concerns.Sincerely,Amanda *. R[redacted] | Property ManagerWindsor at Arbors[redacted] | Alexandria, VA [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:For the record, I was told by Mr. R[redacted] when he did the walk through with me that he already did the inspection earlier. On a conference call with the mid-Atlantic manager he lied and they both accused me of lying. I am not a liar. They also accused me of having pets rather than admitting that the damage was due to cheap carpet and faulty installation. I'm grateful that I will never have to rent from the business (and will be able to save my friends the pain of renting with them). I have paid the fee regardless, and they cashed the check on December 9, 2015, but have not yet sent me a zero balance, even though I asked for it twice. Amanda Roach said that their system was down today, but I would like a copy so that I know if they send the bill to collections, I have proof that it was paid. I do not trust the company not to try to screw me over again.
Regards,
[redacted]
From: R[redacted], Amanda <[redacted]@windsorcommunities.com>Date: Fri, Dec 11, 2015 at 10:42 AMSubject: Re: Closing of [redacted]'s fileTo: [redacted] <[redacted]@myRevdex.com.org>Hello [redacted],I hope the following information proves helpful:- No Windsor at Arbors staff member entered [redacted]'s...
apartment prior to her arrival on Monday, November 2nd. The community's maintenance supervisor, Fausto R[redacted], accompanied [redacted] during her move out inspection. The locks to the apartment were not changed prior to [redacted]'s inspection, as normal policy and procedure dictates once an apartment is vacated and keys are turned into the office.- During this inspection, Mr. R[redacted] took note and addressed with [redacted] carpet damages that were above normal wear and tear. There were frayed edges/tears/rips in the carpet in the hallway, which is typically seen in apartments with pets, especially those with cats. The 20% depreciation that [redacted] mentioned is in regards to replacing the entire carpet within the apartment.- [redacted] was sent a copy of the same invoice that was mailed directly to Windsor at Arbors for the carpet repairs in her apartment. The repairs were completed by a third party company. Windsor at Arbors did not profit from said repairs.- [redacted] was billed once for her final day of rent and final water bill.- [redacted] submitted a payment to Windsor at Arbors for the full carpet repairs in her apartment.Please feel free to contact me should you have any further questions and/or concerns.Sincerely,Amanda *. R[redacted] | Property ManagerWindsor at Arbors[redacted] | Alexandria, VA [redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:For the record, I was told by Mr. R[redacted] when he did the walk through with me that he already did the inspection earlier. On a conference call with the mid-Atlantic manager he lied and they both accused me of lying. I am not a liar. They also accused me of having pets rather than admitting that the damage was due to cheap carpet and faulty installation. I'm grateful that I will never have to rent from the business (and will be able to save my friends the pain of renting with them). I have paid the fee regardless, and they cashed the check on December 9, 2015, but have not yet sent me a zero balance, even though I asked for it twice. Amanda Roach said that their system was down today, but I would like a copy so that I know if they send the bill to collections, I have proof that it was paid. I do not trust the company not to try to screw me over again.
Regards,
[redacted]