Windows Dressed UP

Problem:At Windows Dressed Up all final payments are collected when the customer’s products are received and inspected at Windows Dressed Up*** *** signed this agreement on 3/At the time of the installation, which was on 4/25, we still hadn’t received the final payment of When ***
called to collect payment, Mike complained he wasn’t happy that the mechanisms from the shade showed from the outside*** explained how shades never come with a fascia on the inside of the shade to cover the backside*** even offered to absorb the cost of fascias on the backside, as long as he received the final payment from *** ***On May 6th a letter was sent to *** *** about how he would no longer absorb the cost of the fascias because he still hadn’t received paymentHe stated he would send *** *** to collections if he hadn’t received payment by May 16thThat is a full month after payment was dueOn May 17th, *** sent his complaint over to the collection agencyWe never received the final payment from *** ***Instead we received a check on 7/from the collection agency for the balance. Desired Outcome:We were more than happy to absorb the cost per our agreement, at no extra cost to the clientUnfortunately, *** *** never paid us the final balance