Window World of Phoenix

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that according to the phone conversation with Jim that I accepted his statement that he would inspect the sash and screen door when it arrives on 2/20/to make sure it has no defects and then will be present at the time of installation to make sure that it is completed without any further defects and that he also offered me a settlement which I understand as being a refund in the cost of the order, no further details on this were stated. I will wait until for the business to perform this action and, if it does to my satisfaction then I will consider this complaint resolved.Thank you,
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At Window World we take our customer service very serious. I did apologize to [redacted] regarding the manufactures defects with her patio door. The new patio door sash and screen is due in February 20th and we will unwrap it to make sure there is no defect then we will call [redacted] to schedule her...

install for this warranty. It is unfortunate these defects occurred on [redacted] door but we are trying to get the new parts in from the manufacture and resolve it as soon as possible.

My husband and I recently decided to purchase new windows for our home prior to retiring. So we called 3 window companies and one being Window World after talking with these 3 window companies we had decided the salesman at Window World (Lee C[redacted]) was straight up, answered our questions, brought in the product for us to view. As for the other window companies we had to ask if they would like to bring their product into our home so we could see and both said, oh Ok. Really you don't goe on a sales call and not bring your product you are representing into the potential buyers home.

Anyway, we decided to go with Window World and this was the best decision we could have made. The windows were of the quality that our salesman Lee C[redacted] said they were and the installers Dennis Sr. and Dennis Jr. were just awesome. They t[redacted] their time and was very particular about the window alignment, etc.

We have decided to have the rest of our windows done in our home after this wonderful experience the first time. To be quite honest that was the whole objective to have 1/2 of the home done and if the installation and the quality of the windows were what we were told they would be we would finish the rest of our home. Well the commercial you hear on the radio that Window World prides themselves on the quality we can attest to that. My husband received a call the day the windows were being installed and the young lady asked if everything was going OK and then the following day she called checking on the completion of the job. Their CS is wonderful it would be nice if more companies did that.

L[redacted]ing forward to getting the last of our windows installed. Thank you Window World for having great installers too. They definitely represent your company well.

We have already recommended Window World to a co-worker and she is having her window replaced by them also.

Thank you...

This is the 2nd time we have used Window World to replace the windows in our homes, they just installed 4 new windows in our current home and without doubt, these guys are BRILLIANT. We had Dennis & Dennis come out, they were EXTREMLY professional,courteous and clean. They installed all the windows beautifully. They showed us how to operate them and cleaned (even better than I would) up afterwards. GREAT Company to do business with. We will NOT use ANYONE else. We would recommend them HIGHLY!

I was worried about getting new windows because I never had this done before. The window world installers were very good. They answered all my questions, they kept the house clean. Great windows, great price. The experience was a positive one.

The Phoenix franchise of Window World has to be one of the few old-fashioned companies left who truly believe in customer service.

We had seven windows installed in August, and even though the installation itself went smoothly and the windows looked great, my new inside-mount blinds would not fit. I live in an older brick house that had casement windows and a sloped outside window sill, as well as tile on the inside of the windows that was pretty fragile. After writing a rather terse letter to the company, the installation manager called and arranged a meeting. Not only did he show up, but the salesman, the installation supervisor who was on-site, and the owner of the company came as well. They all brainstormed and came up with a solution to my problem. Shortly thereafter, the installation crew was back again, removing and reinstalling the windows. They did so without breaking any of the plaster, brick, or tile.

In this age where it seems you have to fight for everything, this turned out to be a pleasant surprise. I will call them again when I am ready to order the other windows for my house, and will certainly recommend them to others.

Kudos, Window World!

Very satisfied! It is such a pleasant experience to have a home improvement project completed as promised at the price promised. From the sales to the installation and follow-up, Window World has been fantastic. I would highly recommend them.

I just recently had all of my windows replaced in my 1978 home in Tempe by Window World. After researching companies and speaking with neighbors they endorsed Window World and I can understand why. The service was excellent and the pricing was well below what I had received from less than comparable companies. Their Lifetime Warranty is beyond reproach and I know why [redacted] endorses. You won't be disappointed if you use them. PS I also had a patio cover installed by their sister company and that was superb. Great business and customer ethics.

Mona P[redacted]

I had used Window World for a house I owned in 2009 with great results. I recently sold that house and moved into a new one (early 2016) that needed new windows and went with Window World since I had a nice experience with them previously. Ugh, big mistake. The actual windows themselves are fine, but the service was so horrible it would have been comical if I didn't have to deal with the results and the continual follow up in an attempt to fix my issues. First off the sales person made a mistake on the order and I ended up with only one privacy frosted window when I actually ordered two privacy frosted windows. I tried to remedy this issue, but really I didn't want them to remove the clear window and install a frosted window because they had caused property damage with other windows and I didn't want to risk more damage. Also the company refused to acknowledge the mistake, they explained to me how I had "changed my mind" or maybe my husband changed the order (I'm not married, I was the only one dealing with the company, and my name was the only name on the documents). I also didn't want to wait another 7 weeks to have a new window manufactured and invite not so great characters into my home for yet another uncomfortable installation. There were two guys that came to remove/install the windows, one guy was okay but missing most of the day because he was at home improvement stores looking for tiles to replace the ones that were broken when removing my old patio door to install the new one. The other guy was swearing and yelling and just generally making comments about how unhappy he was about doing this work - how uncomfortable and potentially dangerous! When I brought this up to manager he said that he knows the guys on my job and they never use that kind of language, but he's not saying he doesn't believe me. Sure. I'm not even sure they know who they send out on the jobs anyway because my form had whiteout over the installer's name with a name written over it, but that name wasn't the name of either of the guys that were there! As soon as they had left after the installation I knew I would need to call someone to come back because the caulking was done in a rush and had huge gaps that should have been filled. I didn't feel comfortable bringing it up at the time because the one guy seemed so angry and potentially dangerous. When I called and asked for someone different to be sent out to re-do the caulking (and air my other complaints), they did not seem to think any of my issues were valid, did not provide me with solutions, and they sent the same guy from the installation. Even the second time around the guy still missed spots in the caulking and was in an incredible hurry. It's hard to get anything done when the company just doesn't want to acknowledge any issues. Hopefully I don't have to use the life-time warranty for any reason, I can only imagine they fight I'd have to go through to get warranty service.

Absolutely great experience. Showed up not only on time, but early! Work was professional and left my home completely clean. Would definitely recommend!!

This review is for my experience with the purchase and installation of my windows and patio doors from Window World of Phoenix LLC. I LOVE MY WINDOWS and DOORS. They are everything that I was told they would be, I am very very happy with my purchase from Window World. The installers were on time, worked hard to complete the job, they were very polite, respectful of the things in my home. They explained everything .to me about the doors and windows. They cleaned up everything. When they left, you would have never known they were there all day, except that I had new windows and doors. On a scale of 1 to 10 I give them a 10 plus on all facets of this purchase.

I was looking for windows to replace in my home. I called **, and they never showed up. I called **; way more money than I planned to spend. I called Window World and Kelan S[redacted] came out. Very professional. He gave his sales presentation. He went and measured the eight windows I was replacing. He came back with a price that I was very happy with. Kenny and T.J. came out to do the install and they worked seven hours installing my windows without a break. But, I did buy them lunch, because they worked hard on the install. I couldn't be happier with my windows. They make my home stand out from the other homes. Great company. I would hire Window World again. Thank you everyone at Window World.

window world of phoenix replaced our sliding patio door and they were exemplary and very courteous ! the replacement and clean up was outstanding and we are planning to use window world of phoenix to replace our front door and windows !!! Highly Recommend this Company !!!

sales guy was honest. Installers were fast and clearly knew what they were doing. Super happy with the windows and sliding door.

After having several companies come to our home and show us their product and give an estimate, we decided on Window World of Phoenix. They had the best product and price. The two man work crew that were sent to do the installation arrived on time; worked diligently; were very respectful of our property; and installed 12 windows in two days. Our home backs up to a heavily traveled road near the 101 and we've always been plagued by excessive traffic noise. The new windows have cut down considerably on noise; they look beautiful; and our electric bill was actually cut in half during the summer months. We are very happy with our purchase!

From the start I had a great experience. The salesman was very knowledgable about the product. The price was about half of the three other quotes I received. The Windows took about four weeks to build and the install crew was fast, clean and very professional. I had 9 Windows replaced in less then 5 hours.

We contracted to have 8 windows replaced by Window World. The installation crew came out and did a superb job. They were efficient, accommodating and treated the home like it was their own. Any time there was a question they asked. We could not have asked for a better installation job. The entire job was handled in a very professional manner from the sales aspect to the completions of the job. When they were done they cleaned up any residue from the project. We would highly recommend Window World.

I had my windows replaced about 2 weeks ago and from the time that [redacted] came out and gave me pricing until the installation of my custom windows, it has been nothing but a great experience. The installers were on time and had the job done extremely fast. They were friendly and showed my how all the new windows worked. If you need new windows, this is the first place to call....

I ordered a sliding glass patio door from Window World in late Jan. Seven (7) weeks later installer arrived with door that opened in the wrong direction.Three (3) weeks after that installer arrived with right door, but the wrong color. Bottom line, 2 1/2 months and $1600 later I have my new sliding glass patio door.....it's just ok, nothing special!

We would recommend this company to anyone looking for new windows. From start to finish everything went well. The gentleman who came to give the estimate was very knowledgable about the windows and had samples to explain the workmanship and how they functioned. We had the two big box chains come for estimates and neither brought samples. The installers were very experienced and worked well together and cleaned as they went!! We received a call the next day to make sure we were satisfied. The windows are beautiful inside and out!!!!