I signed up for 1 month of the Grand Rapids press. I stopped receiving the paper after about a month. I did not think about it until I saw on my bank statement that they had auto billed me for about 1 year. Called and they stopped billing and gave me a partial month refund. I talked with them and found that the driver had been delivering it to the wrong address.
They offered a credit for the time, but as I did not want it anymore, I took the option of a refund. Was told they would cut me a check. This was back in early July.
I have made several calls to them to follow up with this. I was told it would take at least a month, so I waited a little more than a month. I called last week and was told a manager would call me back later. I waited the week and received no call. I called today and got a lady that told me she was in management and it would be two weeks for the refund. Call me skeptical, but I am not holding my breath.
Additionally, I find it strange that when you call their number, a voice recording says the number has been disconnected before transferring to the auto attendant.
I signed up for 1 month of the Grand Rapids press. I stopped receiving the paper after about a month. I did not think about it until I saw on my bank statement that they had auto billed me for about 1 year. Called and they stopped billing and gave me a partial month refund. I talked with them and found that the driver had been delivering it to the wrong address.
They offered a credit for the time, but as I did not want it anymore, I took the option of a refund. Was told they would cut me a check. This was back in early July.
I have made several calls to them to follow up with this. I was told it would take at least a month, so I waited a little more than a month. I called last week and was told a manager would call me back later. I waited the week and received no call. I called today and got a lady that told me she was in management and it would be two weeks for the refund. Call me skeptical, but I am not holding my breath.
Additionally, I find it strange that when you call their number, a voice recording says the number has been disconnected before transferring to the auto attendant.