Winchester ENT Center, PPLC

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.? Regards, [redacted] ***

We would like to apologize for any inconvenience that this has caused this patient and for any misunderstanding between us and the patient We would be more than happy to erase the amount of $owed by this patient Sincerely, Winchester Ear, Nose and Throat Center

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

We would like to apologize for any inconvenience that this has caused this patient and for any misunderstanding between us and the patient We would be more than happy to erase the amount of $owed by this patient Sincerely,Winchester Ear, Nose and Throat Center

[A default letter is
provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[A default letter is...

provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We would like to apologize for any inconvenience that this has caused this patient and for any misunderstanding between us and the patient.  We would be more than happy to erase the amount of $25.38 owed by this patient.  Sincerely,Winchester Ear, Nose and Throat Center

We would like to apologize for any inconvenience that this has caused this patient and for any misunderstanding between us and the patient.  We would be more than happy to erase the amount of $25.38 owed by this patient.  
Sincerely,
Winchester...

Ear, Nose and Throat Center

Review: The main problem here is the accounting dept. His receptionist,had sent TWO emails asking for payment without sending me an invoice, both times I gave her a fax number to send the invoice to. The second time she emailed me hours before my follow up appointment and told me I would need to pay when I came in to see the doctor for my follow up appointment after surgery! At this point it has only been two weeks after the surgery and I still had seen no invoice. The fax came after my appointment time and I paid it in full, BUT they charged me with a 25 dollars for the missed appointment fee.

I would have understood if it was months after surgery, but demanding payment two weeks after and not having mailed out an invoice is unacceptable.

It get better: [redacted] had his staff call me to schedule an appointment, after the above debacle.. I was under the impression he may actually want to check my nose to confirm it has been healing properly. No, not the case, what he really wanted to talk about was the review I left about my experience with his business. Mainly he was making excuses for why they were pressing me to collect an invoice that was never sent. His reasoning was and I quote " well most people don't pay and the insurance companies take a long time to pay me" Keep in mind this is all while sitting in a chair thinking I was there for medical care. When I told [redacted] his receptionist demanded payment before seeing him for my follow up, he told me he did not know she did this. HOWEVER, Just 3 days prior to this meeting his billing office told me they sent him a copy of the email his receptionist had sent me, which I of course provided them.

I would have let all of this go, until I received another 25 dollar missed appointment bill today. This is for the appointment I canceled because I refused to pay an invoice I had never seen.Desired Settlement: Two things are needed an apology and also the 25 dollar missed appointment bill need to be withdrawn. If this does not happen we will file complaints with the hospital, the medical board, and anyone else who will listen.

Business

Response:

9615010.

[redacted] Morning,

I just wanted to check in with you and let you know I recevied an email stating the complaint was going to be closed since Revdex.com had not received a response from us. As stated last week due to the non transmission of dispute records I was going to mail you the packet. You should be receiving no later than Wednesday 21st of this week. Thank you for your assistance.

[redacted] Office Manager

Winchester Ear, Nose & THroat Center [redacted]

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: