Wilsons of Redmond Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

We are responding to!the complaint filed against us by the above mentioned customer.In review of our records, we communicated to the customer that her special order love seatwas being manufactured and shipped out of state and could take up to weeks to be receivedat our warehouseWe did in fact
receive the first confirmation from the vendor whichreflected the expected arrival date as we had communicated to Mrs***We then receivedan amended confirmation documenting a delay in shipping by two weeksMrs***'s SalesAssociate, Richard maintained contact with her throughout this process making certain sheunderstood that we were keeping on top of her order and doing everything within our power todeliver her productDuring the winter months, there are occasional delays due to weatherconditions which are beyond our controlWe did receive Mrs***'s loveseat and delivered it.to her last week. In reflection, we have done everything we could to deliver her loveseat within the constraintsimposed on us by the vendorWe placed an ordered with the vendor the day she ordered herloveseatWe maintained consistent contact with her throughout this process and immediatelydelivered it to her when it was received in our warehouse.Thank you for allowing us to respond to this complaint.Wilson's of Redmond

1. We have paperwork showing we ordered and paid on December 23, 20172. Richard told us the following week that he could not place the order that day because the manufacturer was closed until January due to the holidays. 3. We were told 4-6 weeks not 8 weeks.4. Richard did NOT initiate calls to me; I called him to get updates. I got lip service and excuses.5. They finally delivered the item6. They never apologizedI will not do business with them again. I have lost trust I n them and doubt that if I have an issue in the future with our current item that they will be helpful.

We are in receipt of a letter from you dated August 13, 2017 regarding a complaint byour customer [redacted].We have reviewed our documentation and also reached out to the customer to betterunderstand the issues in the complaint. In response, we have concluded that theCustomer did not make...

contact with us after her chair was serviced the second timewhich prevented us from knowing that she was still having challenges with the chair. Ifwe had been given the opportunity to address the concerns stated in your letter, thecustomer would not have had a need to file this complaint.We have made an agreement with the customer to visit our store in the near future tore-select a chair.Thank you for bringing this matter to our attention. Maintaining good relationships withour customers is of the utmost importance to us.Sincerely, Lindsay G[redacted]Store ManagerWilson's of Redmond