Wilson Medical Center

Wilson Medical Center has failed to honor agreed upon payment scheduleOn registration for a proceedure at Wilson Medical Center, when the cost was explained to me I told the hospital to cancel as I would not be able to afford it. The admitting agent suggested I consider a payment plan of $50.00 per month. I agreed that I could pay that. I have faithfully done so. My bank shows my paymentsas having cleared my bank account on July 3; July 30 (Aug); Sept. 5; Oct. 3; Nov. 3; and Dec. 1. That equals $300.00, and by my accounting that leaves a balance due of $678.95. HOWEVER, I received today a letter from a collection agency - [redacted], stating that I needed to pay $718.95 within the next 10 days (dated November 28, 2014), and they stated "Despite our efforts, we have been unable to secure payment of this account." Today's letter was the first such communication I have had regarding this. I called [redacted] and was placed on a very long, and unacceptable hold - no operator came on line. Wilson Medical Center is breaking our payment agreement.Desired SettlementWilson Medical Center needs to confirm that the payment plan is still in effect.Wilson Medical Center needs to cancel the use of [redacted] regarding this account.Wilson Medical Center - AND - [redacted] need to assure me that no negative statements have been turned overto the credit bureau regarding this account.Wilson Medical Center needs to issue me a letter of apology.Business Response Have called and talked to the patient. Explained that [redacted] is the company which sends our statements but that I would pull his name from their file, and assured him that he can continue to make the pre-arranged payment of $50.00 per month. Have told the patient that I was sorry for any problem this may have caused him. Patient happy with the response.