Wilson Chevrolet Buick GMC Cadillac

Dear sir or madam: I have been in contact with Miss [redacted] I have given her instructions to go to the BMW dealership in Wichita KS and they will order her a Key at our expenseI have also reviewed the paperwork that we have on file for this transaction We have a “we owe” for all of our vehicle purchases There was no mention of us owing Miss [redacted] a key.Since it came down to a “he said/she said” between Miss [redacted] and my sales person, I have decided to purchase the key for herIt is not our policy to short change or ignore ant of our valued customers [redacted] GMWilson Chevrolet Buick GMC Cadillac [redacted] ***Stillwater OK Re: ID [redacted] [redacted]

Customer said she was going to the BMW dealership the next day. She did not go there for several days. I contacted the BMW parts guy (***) told him I would pay with card over the phone. I was out sick when he called. Don't know what is so hard about this. I am at work days a week hours a day. Missed one day and now it is not resolved? I will call *** againIf she can get to them it will be resolved.I have no documentation that I owe the customer. I am doing this to be kind. It is my last action on the matter

Complaint: [redacted]
I am rejecting this response because:I went to the dealership on the next business, Monday and left all of my information with [redacted](the parts manager/supervisor) at the parts counter. [redacted] called me on Friday November 17th at 4:59pm. Not sure how that amounts to several days from the day that he called, especially since in the call, [redacted] Mentions that he will be there on Friday or Monday to make the payment for the key. The parts department is not open on Sundays, so technically that leaves two days and I did go on that Monday. [redacted] mentioned that there was no way of getting ahold of [redacted] because he refused to leave his contact information. I gave [redacted] the contact for the dealership and he tried reaching out to them with no response. [redacted] kept me updated and mentioned that he still had not heard back from [redacted]. As of today, they still have not received anything from them. [redacted] is very rude and should be aware that I have records of the times and calls that I have had with him and BMW. I have attached a screenshot of when [redacted] called me. His number is circled. I am not sure if I can attach the audio, but I do have the audio from our call as well as the calls that I have with [redacted] from BMW.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: The BMW Dealership has informed me that they cannot get ahold of [redacted]. This is not me saying that the issue is not resolved but more of the issue still pending resolution. 
Sincerely,
[redacted]

Dear sir or madam: I have been in contact with Miss [redacted].  I have given her instructions to go to the BMW dealership in Wichita KS and they will order her a Key at our expense. I have also reviewed the paperwork that we have on file for this transaction.  We have a “we...

owe” for all of our vehicle purchases.  There was no mention of us owing Miss [redacted] a key.Since it came down to a “he said/she said” between Miss [redacted] and my sales person, I have decided to purchase the key for her. It is not our policy to short change or ignore ant of our valued customers.  [redacted]GMWilson Chevrolet Buick GMC Cadillac[redacted]Stillwater OK 74074 Re: ID [redacted]