Willitts Equipment Company Inc.

[redacted] called on 1/8/18 to have one of our service trucks come out and check out his sand filter. Our Receptionist explained to him that our service call fee to Springville was $150.00. She also explained to Jay that this amount was due up front and only included the service call, any repairs...

would be an extra charge. We let all new customers know of our policy before we send out a technician to analyze any service call situation. Our service technician was out on a two week leave for surgery causing this service call to be delayed. When our Technician arrived on site, he analyzed the existing Sand Filter and gave [redacted] a quote of $557.00 to replace the old filter - material cost only.