Williams Sonoma, Inc.

The customer has returned all of the pillow inserts to the store. She has received full credit for the order. We consider this issue to be closed

Initial Business Response /* (1000, 5, 2015/06/19) */
The Corporate *** Relations Department for Williams-Sonoma, Incand Pottery Barn are in receipt of this ***'s complaintWe would like to apologize for the problems and inconvenienceI have processed a credit in the amount of
$to the Pottery Barn credit cardThis credit is for the shipping fees on the duplicate order that was placedPlease consider this issue to be resolved
Sincerely,
*** ***
Corporate *** Relations
Williams-Sonoma Inc
Initial Consumer Rebuttal /* (2000, 7, 2015/06/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)

The Corporate Customer Relations Department for Williams-Sonoma Incand Pottery Barn are in receipt of this customer's complaint. We have confirmed the customer’s order as being cancelledOur systems do not permit us to re-load funds onto previously used Gift Cards, as requested by the
customerHowever, we have confirmed that the customer has been mailed a $Gift Card on May 27th via USPS, to reimburse her for the three $gift cards used on her cancelled order. I consider this issue to be resolved

Initial Business Response /* (1000, 10, 2016/01/01) */
On behalf of Williams-Sonoma IncI have taken action to issue Temporary Credit against Order XXXXXXXXXXXX, and in the amount of $to Visa ending ***Please allow 3-business days for credit post to appearPlease note, upon
successful delivery chargeback minus fair discount will take place back to that method of payment
Corporate *** Relations is working with the delivery hub, and once all item components are available, will expedite call to schedule In Home delivery
Corporate *** Relations has added all valued *** feedback to the Corporate database, where it will be reviewed by Executives and Leadership

Initial Business Response /* (1000, 6, 2015/12/29) */
Corporate *** relation is in response to ***'s complaint
I have been working with the *** to the issue with the *** desk resolvedI will be happy to assist herPlease have Ms.*** contact me directlyShe has my
contact information
Thank you,
*** ***

The Corporate Customer Relations Department for Williams-Sonoma Incand Pottery Barn Kids are in receipt of this customer's complaint. On 1/18/our Direct Quality Team addressed the customer’s concerns. In reviewing the customer’s order, on 1/19/the customer was made aware that
the mechanism needed for the glider has been ordered and is estimated to be delivered March The customer is in direct communication with our Quality Department, through complete resolutionWilliam-Sonoma Incconsiders this complaint issued via the Revdex.com platform, to be resolved
Sincerely,
*** ***
Corporate Customer Relations
Williams-Sonoma Inc

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

I spoke with Ms*** on 3/26/18. I am reissuing pick up and return labels to ***. Ms*** was instructed to leave the items on her porch and mark out the labels that showed from Pottery Barn to her. She is labeling the boxes as of 3, of 3, and of 3. Upon pick up by *** of the items, the credit will be issued. *** ** ***

The Corporate Customer Relations Department for Williams-Sonoma Incand West Elm are in receipt of this customer's complaint. I have reached out to the customer to address her concerns. I have confirmed that the customer has received most of her order. The last item is on back
order at this time. I have sent the customer a refund check for $471.60, as compensation. This will arrive via *** in about 7-days I consider this issue to be resolved
Tell us why here

Orders are processed in the order in which they are receivedBy the time the customer's order was processed, Williams-Sonoma had sold out of the bunny (by filling the first orders)This customer has been refunded for the bunnyWe apologize for the inconvenienceWe consider this matter resolved
with no further action to be taken

On behalf of Williams-Sonoma IncCorporate Office and West Elm Retail ***, we apologize for the customer's concern. Steps have been taken by Corporate Retail District Management shipping the item from a US Retail Store location. A $Gift Card has been issued by West Elm
Montreal for the inconvenience, and they will advise the customer when the replacement item is in store and available.Williams-Sonoma Incconsiders the issue resolved

Tell us why here
I have reached out to the customer and left a voice message for her at 10:AM PST today. I will be happy to partner with the customer until we reach a resolution. I received this issue yesterday 2/21/17. I have had only day to work on this
issue I do not consider this issue resolved

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Initial Business Response /* (1000, 5, 2016/02/29) */ The Corporate Customer Relations Department for Williams-Sonoma Incand West Elm are in receipt of this customer's complaintI would like to apologize to Mr***, if the shipping fees were not clear on the websiteThere is the basic
shipping fee for all merchandiseSome items due to their size and or weight require additional handling in shippingTherefore, there will be an additional shipping surcharge includedI will be issuing a credit in the amount of $for the surcharges on Mr***'s order, since this was not explained to the customerThe credit will be posted to the Visa card within business hoursPlease consider this issue to be resolvedSincerely, *** Corporate Customer Relations Williams-Sonoma Inc

Initial Business Response /* (1000, 10, 2015/07/17) */
Williams-Sonoma, Inc
I have spoken with Ms*** and am working with her to resolve your concerns regarding the sofa
I will send an update upon successful resolution
Thank you!
Initial Consumer Rebuttal /* (3000, 12,
2015/07/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Pottery barn requested that I send them pictures so I didI have not heard anything from them in over a weekAs far as I know they have not offered any resolution yet
Final Business Response /* (4000, 16, 2015/09/08) */
Williams-Sonoma, Inc
We have communicated with the *** via telephone and email on 07/29/15, 07/30/15, 08/06/15, 08/09/15, 08/11/15, 08/12/and 08/14/A replacement sofa is being made and the *** was made aware that the estimated date for the manufacturer to ship is 10/09/15, and the sofa will be delivered upon arrival at the hub
Thank you!
Final Consumer Response /* (2000, 18, 2015/09/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Pottery Barn has agreed to replace the couch with a new couchWe are hopeful that this new couch will not have the flaw that the original couch did

Initial Business Response /* (1000, 5, 2016/03/07) */
The Corporate Customer Relations Department for Williams-Sonoma Incis in receipt of this customer's complaintI would like to apologize for the inconvenience and problems Ms*** has experiencedI will ensure that the Retail Corporate
Manager reaches out to the customer to address and resolve her concerns
Sincerely,
*** ***
Corporate Customer Relations
Williams-Sonoma Inc

Initial Business Response /* (1000, 5, 2016/01/06) */
Please provide the order number in question so this can be researched
Initial Consumer Rebuttal /* (3000, 7, 2016/01/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Issue is not yet resolvedThe
business requested the following additional information:
Order number ***
Final Business Response /* (4000, 9, 2016/01/29) */
Credit issued to customer's credit card on 1/29/We apologize for the inconvenience and consider this matter to be resolved

Initial Business Response /* (1000, 5, 2015/10/28) */
*** has received all items with exception of ottomanThis has to be reordered and reproducedCurrently, there is a an ESTIMATED shipping date of 11/16/
Initial Consumer Rebuttal /* (3000, 7, 2015/11/04) */
(The consumer indicated
he/she DID NOT accept the response from the business.)
Since I did not receive all the items on time, I think the delivery charge should be refunded
Final Business Response /* (4000, 9, 2015/11/12) */
Spoke with Ms***Apologized for issues associated with delivery and other missed opportunitiesIssued $credit to credit card on fileMatter resolved with no further action

The Corporate Customer Relations Department for Williams-Sonoma Incand Pottery Barn Kids are in receipt of this customer's complaint. I have confirmed that the customer has received her replacement and a credit in the amount of has been issued back, as compensation We
consider this issue to be resolved
Sincerely,
*** ***
Corporate Customer Relations
Williams-Sonoma Inc

The District Manager has reached out and advised the customer will be bringing the item to the local store to exchange. We consider this matter resolved and will take no further action