Williams Landscaping & Pavers

Business response taken over the phone on 6/30/by Revdex.com staff (**) Sandra indicated the business is willing to make any necessary repairs to the project done on 8/3/when the consumer pays the past due amount of $ When the balance is paid the consumer can call to establish an appointment time

From: [redacted] < [redacted] @yahoo.com>Date: Mon, Jul 11, at 12:PMSubject: # [redacted] To: [redacted] < [redacted] @cleveland.Revdex.com.org>***:I am requesting that my complaint against Williams Landscaping be reopenedWhen I received your messages regarding not hearing back from the company I thought it said do not replySo I was surprisedwhen the last message said it was closed I did receive a call from owner several weeks back, and he said he would come out and look at my complaint about loose bricks and edgingI asked him to please call me before he came and I would make myself availableI have not heard from him since.Thank you, [redacted]

We have been installing lawns since 2000, when we installed the customers lawn we removed rocks by rockhounding and debris from property. We use a premium seed from the best growers in the state, used a recommended starter fertilizer, and covered it with straw to protect itThese are the best
practices of installation in the landscaping industryAny landscaper and farmer knows that when you plant seed it needs time, water, and fertilize, the seed will germinate properlyBut if these things are neglected then the lawn will suffer and the crop will suffer. This is why lawns cannot be guaranteed. It is imperative that the seed is cared for by the customer, which this information was replayed to the customer. The Customer with complaint did in fact hire us in March We have a waiting list and most of our work is scheduled in February and March and could stretch as far as July or AugustWe explained to the customer that there is never a guarantee on installation timing because of weatherThe work that we did was excellent and pictures are posted in our displays It was too hot for the lawn and I told them that it would be best to wait till fall Fall came and it was too wet and cold and better to wait till spring March of came and they demanded to have their lawn installed, I said it would be better to wait till the frost threat is over but they insisted. We installed it and in about months I was told it was not doing well. I said I would come by to look at it, but they demanded me to re install the entire lawn. I said that is impossible, but they insisted disgruntled. All that was needed is overseeing or slice seeding is that needed doneI would have been glad to do this but they insisted I redo the entire lawn

In response to the Revdex.com's latest request, I've uploaded photos of the lawn as it looks today, reinstalled by ** ***.I've also attached a receipt from the lender, ***, showing that I paid in full the total amount billed by Williams Landscaping of $29,

Business response taken over the phone on 6/30/2016 by Revdex.com staff (**)
Sandra indicated the business is willing to make any necessary repairs to the project done on 8/3/2015 when the consumer pays the past due amount of $250.00.  When the balance is paid the consumer can call to establish...

an appointment time.

From: [redacted] <[redacted]@yahoo.com>Date: Mon, Jul 11, 2016 at 12:38 PMSubject: #[redacted]To: [redacted] <[redacted]@cleveland.Revdex.com.org>[redacted]:I am requesting that my complaint against Williams Landscaping be reopened. When I received your messages regarding not hearing back from the company I thought it said do not reply. So I was surprisedwhen the last message said it was closed . I did receive a call from owner several weeks back, and he said he would come out and look at my complaint about loose bricks and edging. I asked him to please call me before he came and I would make myself available. I have not heard from him since.Thank you,[redacted]