Williams Automotive Repair

The person responding is not truthful at all about my behavior I now have laminate flooring that is lifting up from my floor along with the carpet install on my stairs that was looked at within weeks of install I would leave my house when the work was being performed on all occasionsLong time passing These corrections need to be made as soon as possible Thank you

To Whom It May Concern,On 9/26/2007, we installed laminate flooring in one bedroom for this customer.On 5/23/2008, we installed another small roomAt that time we were using caulking on the floors.On 10/9/2008, we installed yet another roomWhile we were there, we repaired a closet door (that was
broken, not by us) and offered to remove the caulkingthe customer stopped us from removing the caulk (my installer can not remember exactly why, but we offered)Then, as well as now, we do not use caulking because in time it does shrink.On 12/30/2008, we installed laminate in the upstairs hall and the middle stair landing.On 12/31/2008, we installed carpet on the stairs.Five years later, on 12/2/2013, we installed the last room of laminate upstairsShortly after that installation, the customer called and accused us of damaging a piece of stair noseI made an appointment to look at the complaintI noticed a small dent in the stair nose, but I could clearly see it had been there for quite some timeI explained that the spot was much older and could not have happened recently.She became agitated, so I told her that when we had time, I would get the guys to replace the stair nose.In the following months she became slanderous and abusive, blaming us for all sorts of things.Because of her actions, I could not subject our employees to any more of her behavior.Sincerely,Jim M***General ManagerMesa Sales & Supply, Inc.*** ** *** ***
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