William Harkins Insurance Services

To whom it may concern,the dispute filed by [redacted] contains and or erroneous informationThe patient states that we did not give her the benefits allowed within her insurance plan [redacted] has TWO insurance plansShe was not aware of this at the time, nor did she know WHAT plan she hadShe was under the impression that there was some universal database that you could enter in her social security number and it would tell you which insurance she hadThis is absolutely incorrectShe did NOT, at the time of service, inform us that she had ***She was found under a plan called [redacted] and here is where we found the benefits for her planAt no point, at time of service, did she volunteer that she had another or additional insurance.She DID question her benefits (still not volunteering that she had ***); but when she was shown the benefit authorization sheet with her information FROM [redacted] , she decided to go through with the purchaseIt is the patients responsibility to inform the office of what insurance they haveUnfortunately, there is no universal database that can call this up [redacted] was given outstanding customer service and at no point lied toShe was sadly ignorant of her own insurance plan.As all Rx materials are custom made for each patient, it is not possible to refund [redacted] for work and materials already spentThis is clearly stated as policy and in writing before any services are renderedRegards, Neeraj B***, OD A Visual Affair