Please let me know the year make and model of your vehicle, as well as the date it was towed or released, so that I may look into this further.Sincerely,Lisa B [redacted] Office Manager Road Runner Wrecker Service, Inc PO Box [redacted] Sterling, VA [redacted] Hour Dispatch ###-###-#### Direct ###-###-#### Mobile ###-###-#### Fax ###-###-####
I am sorry Mr [redacted] is not acceptable to our offerWe do take all claims big or small seriouslyWe are not required to carry insurance info in our trucks and we chose not toWe will need proof that Mr [redacted] is the owner of the carA copy of the registration or title will be fineWe need to know that we are working with the owner of this car Mr [redacted] says he has obtained our insurance info, so I believe that is a non issue at this momentI am assuming they are denying this claim, as we previously stated we are self insured/have a deductible we pay for all minor claimsHe is wasting additional time going that route We want a fair resolution to this claim and do not deny we have liability to the repairCan it be agreed there was previous damage? The photos we see look as though most was already thereOur offer was from that a small percentage was from us, 25% or lessWe are willing to pay half to close this matter after proof of ownership is madeWe do want a resolution but having us pay 100% is just unreasonableCan he please explain why we would pay for other damages we did not do? If Mr [redacted] will not negotiate or provide further information then we have made our best efforts
Please let me know the year make and model of your vehicle, as well as the date it was towed or released, so that I may look into this further.Sincerely,Lisa B [redacted] Office Manager Road Runner Wrecker Service, Inc PO Box [redacted] Sterling, VA [redacted] Hour Dispatch ###-###-#### Direct ###-###-#### Mobile ###-###-#### Fax ###-###-####
I am sorry Mr [redacted] is not acceptable to our offerWe do take all claims big or small seriouslyWe are not required to carry insurance info in our trucks and we chose not toWe will need proof that Mr [redacted] is the owner of the carA copy of the registration or title will be fineWe need to know that we are working with the owner of this car Mr [redacted] says he has obtained our insurance info, so I believe that is a non issue at this momentI am assuming they are denying this claim, as we previously stated we are self insured/have a deductible we pay for all minor claimsHe is wasting additional time going that route We want a fair resolution to this claim and do not deny we have liability to the repairCan it be agreed there was previous damage? The photos we see look as though most was already thereOur offer was from that a small percentage was from us, 25% or lessWe are willing to pay half to close this matter after proof of ownership is madeWe do want a resolution but having us pay 100% is just unreasonableCan he please explain why we would pay for other damages we did not do? If Mr [redacted] will not negotiate or provide further information then we have made our best efforts