William C Harris Funeral Directors & Cremation Services Reviews (%countItem)
William C Harris Funeral Directors & Cremation Services Rating
Address: 9825 Halls Ferry Rd, Saint Louis, Missouri, United States, 63136-4016
Phone: |
Show more...
|
Web: |
|
E-mails: |
Sign in to see
|
Add contact information for William C Harris Funeral Directors & Cremation Services
Add new contacts
ADVERTISEMENT
Over a year ago I trusted William C. Harris Funeral Services to provide my mother final homegoing services. Included in the order was my mother's headstone which was ordered by Mr. Harris and the order has been paid in full. I've been calling and leaving messages for Mr. Harris for a week and haven't received a response. I want to know why the order hasn't been completed and/or request of the name of the company responsible for fulfilling the order and their contact information.
This is a response to The complaint filed against William C. Harris Funeral Directors. It was sometime ago that *** ordered the headstone for her mother. However *** was informed that she needed to contact the cemetery with the design and dimensions of the stone in order to find out the cost of the foundation fee charged by the cemetery. She was told this at the time that she ordered the stone. *** gave all the information of the design and inscriptions of the stone that she wanted. We sent her a proof of the stone and she approved it. The order was placed for headstone and it was completed. When we attempted to deliver the stone, we were informed, by the cemetery that the foundation fee charged by the cemetery was not paid, the cemetery would not allow us to deliver the headstone. The headstone has been ready for months. William C. Harris Funeral Directors, does not collect foundation charges for cemeteries unless that is approved and agreed upon in advance. It had been so long since the stone was ordered, we thought everything was taken care of. It was/is *** responsibility to pay the foundation fee to the cemetery. We have already incurred extra expenses for the delivery due to the fee not being payed to the cemetery, Once *** pays the fee to the cemetery, we still have to pay for the delivery again.
Complaint: ***
I am rejecting this response because:
I was not informed of a foundation fee by the funeral directors nor the the cemetery. William C. Harris should have contacted me regarding any issues at the first unsuccessful attempt to deliver the headstone. When we made arrangements for my mother I felt assured that everything was paid for. I'm very disappointed in this response and service.Communication is very important and I will be reaching out to the cemetery to get clarity and resolution.
Sincerely
My family and I are going to pay the foundation fee to the cemetery. We will ask the cemetery caretakers to notify the funeral home when that has taken place.
The consumer stated that they will pay the foundation charge to the cemetery and for the cemetery to notify us as soon as its paid.
I paid in for 3 of my father's death certificate and waited a few months to receive it and when I did I noticed my mother's name was completely spelled wrong completely different from what I'd given them and after 2 to 4 attempts at least to get it corrected it still has yet to be done or even acknowledged. I've left multiple emails and telephone messages for the owner Mr. Harris and sadly to say I'm being ignored which prevents us from using the death certificate for legal purposes according to the department of justice and other legal agencies because it isn't her name even though everything else is correct.
I am responding to the complaint filed by ***. I was unaware of any discrepancies that *** stated. The information obtained from the death certificate was given to us by the decedents brother and niece. The niece is my ex-wife. The family of *** gave us an illegal check to cover final expenses and the check was returned. By the time we received the check back from the bank, the services had been held. *** originally came in to my office requesting a discount stating that we were family. I did not afford any such request. Additionally, after the check was returned, *** was contacted and refused to pay the bill. The brother of ***, stepped up and paid some monies on the bill, however *** tried to blame the funeral home for the mistakes. We retrieve the information from the family. we don't just make up the information. The bill is still no paid and she have never received the death certificates. It was later learned that the cousin of *** is a former employee of the funeral home, came to the funeral home and took them. I have no problem replacing the corrected death certificates, when she returns the original ones she received by way of theft.
Complaint: ***
I am rejecting this response because: I never wrote them a check I paid everything they asked me for by 3 credit cards and it was all done over the phone because I live in CA and they're in Missouri. My 1st cousin is *** exwife and I specifically told them during our telephone appointment not to cash my father's last social security check because it was fraud and the men in charge of making the decisions overrode my authority and said, "WE WILL BE USING THE CHECK"! So I called social seceruirty and reported them for fraud. I had to give them the names of all immediate family members for the obituary and so I believe they purposefully misspelled my mother's name because she wasn't coming to the funeral and her andmy father was separated for at least 20 years. Or maybe because they're just unprofessional. Either way my uncle who signed that check in front of *** paid in full the amount of the bounced check because I was not because I had nothing to do with that and he said so when I told them to call him for the money since they allowed him to do such a thing and then they mailed me 1 out of the 3 death certificates shortly afterwards and that's when I noticed my mother's name was spelled incorrectly.
Sincerely
This is the response to the second correspondence. In relation to the fraudulent check. It was never signed in front of me, I would have never accepted it. I would have know that it was fraudulent. The check was given to me with impression that the decedent had already signed it. The second issue is the account is NOT paid in full. They made two payments on the returned check and never paid the balance. That's neither here or there. As I stated, I would replace the corrected death certificates upon return of the previous death certificates issued.
Complaint: ***
I am rejecting this response because: They never responded to any of my calls or emails and now they're saying his exwife stole the 1 death certificate that was mailed to me and here's her response to that false claim please see attachment
Sincerely
Based on privacy I will not post names of individuals but will place it into the Revdex.com's message notes. The only name which would be mentioned is Mr. since his name is in the business title. I intend for this information to be posted publicly.
On Tuesday, January 9, 2018 my family had an appointment at 1:00 p.m., to set up arrangements for my son initials ***.'s burial. Upon arrival, we spoke with ***. ***, we were informed the next of kin would be able to decide, which would be my son's eldest child . However, while waiting for the appointment the Director Mr. came back into the hallway to let us know the arrangements had been previously made. He said, my son's 2nd child and her mother came in the day before on Monday, January 8, 2018 and set everything up. I clarified that the eldest daughter is upset that all arrangements had been approved without her.
I expressed I would like to delete the contract and start over as a family with his eldest daughter’s approval and every ones input. Mr. explained he could not delete, change, or alter the previously arranged order. I asked Mr. if we could see what was chosen and he showed us a booklet with the package selected. I asked how much will the funeral cost and was told by Mr. it was approximately $10,000. However we were never shown the receipt. I noticed the burial site was incorrect which had the *** instead of ***. Mr. explained he owned ***, but I conveyed it is his family’s wishes that he is buried in *** with his father and grandmother. Once again, I asked if we could make changes or start over, I expressed that arrangements were already set without the eldest approval. Mr. stated no changes could be made and that the insurance would cover all expenses. He gave us an assurance that everything was alright and said everything is taken care of. Mr. said *** was in good hands.
Since, payment was taken care of Mr. asked us if we would like to purchase the tomb stone or another limo. My daughter paid for a second limo to pick up myself and his siblings at my home. Due to the limo purchased would pick up my son's children from her home. We attempted to make a payment of $5000.00 in cash and was told it was not needed because of insurance was cover everything again. We left under the assumption that everything was taken care of, and that there was nothing we could do to assist.
Then on Thursday January 11, 2018 at 9:00 a.m. I received a phone call from the person who arranged for ***. *** to care for my son. She stated a payment was due that day. He was told nothing would proceed without a payment. Therefore, he and I arrival at the Mortuary, and we were informed that the insurance didn’t go through and 9 thousand and some odd dollars was due that day. A staff member at the funeral home believed to be, *** employee also stated her name was D. at the Funeral home was asked why the policy did not go, because we were told everything was paid for. The answer was never given, it was avoided, we were told they didn’t know, however she stated the arrangements can be placed in my name. We chose to proceed because the date which was set was near and information had already been distributed to family we proceeded to work with you. We expected hundreds of people and had no choice, but to utilize your services because his body had already been retrieved and embalmed by you all.
During this time I informed the employee that we could not pay the full amount, and asked if we could select another package. The service we received during this difficult time was unprofessional and unsympathetic to our needs. I felt our time, emotions, and family was not being respected by the by the staff of Funeral home. Instead of allowing me to go through the process to select a least expensive packet, she changed my name on the itemized receipt already made under someone else's name. The employee said we would instead make alterations which ended up reflecting a new amount of $6355.25. The other change we made was the burial to ***. The amount we paid for the second limo on Tuesday, January 9th was placed toward the payment, giving us one limo included in newest price. I had decided to get rid of the second limo, because ***'s children and I will take the limo together from my home. My other son paid the amount in full and was given a receipt of full payment. While being assisted the demeanor toward me had been unresponsive and coarse until the payment was received in full. My other son was told everything else would be due the next day Friday, January 12th, 2018, which was the obituary and the viewing of the body. We were told that the body and everything will be set up 30 to 15 minutes prior to the viewing at 9AM. I was given the email address, to send the obituary as well as pictures. *** states she will send back how the final obituary will look through email.
On Friday, 1/13/2018, ***'s eldest daughter emailed the two pictures requested by the funeral home and my daughter (the sister to ***) emailed the obituary. The obituary was sent and it was and if space is needed the funeral home can delete one poem titled ***. The obituary was not ready on their end for proper viewing. *** employee said she was having an issue getting ***'s main front picture pulled over from the email. Therefore, a family friend and his eldest daughter send to the email the main picture to be placed on the front obituary of ***. My daughter also sent over other pictures as pdf, and a PowerPoint as an option of the same picture. My daughter also asked for her to send back what it would look like, as *** had promised, since it was very late and the funeral was the next morning. My daughter last email went out at 3:41pm to the email address. The final obituary was never sent back, she called but was told she was assisting someone else. They said *** had her number and email address and would contact her back, but *** employee never sent over what it looked like she was still working on it.
On Saturday, January 13, 2018 the day of the funeral the limo showed up at 8:15am everything started off okay, once we got close to the church the Limo would circle the block several times. This made m everyone feel uneasy as if something was going on. Before we circled the block a third time, my son responded, “What’s going on we keep going around the block?”, we were informed they were not finished setting up yet. By the response we assumed maybe his body was not there yet. This was very disheartening for me, there were people sitting in the church and outside seeing everything being setup behind schedule. Our start time for viewing was from 9:00am-10:00am. We expected for the body to be there 30 minutes or 15 minutes prior. I felt my son’s funeral was not being taken professionally serious, we expected everything to be on time and ready before we came into the doors.
When my family and I exited the limo, after the driver drove us around without our approval, the time was 9:45AM. We had missed 45 minutes of the viewing. A member of my granddaughter's church came up to me and stated they watched the Funeral home staff setup behind schedule. When we arrived in the church there was no funeral home staff visible to tell us anything.
When I walked up to view my son, I felt as if he did not look like himself. I understand my son was in a horrific accident but the make-up was off, and I noticed no clay was used to cover visible scars. I will forever be reminded of his final condition. I have been to many home going services and you could not see what happened to them. I had the impression that my son *** would be taken care of and our family needs would be met after speaking to Mr. on Tuesday, January 9th. However, I was sadly disappointed. ***. *** was not my 1st choice but I expected them to do their best in caring for my son’s body to display him in a good likeliness. Unfortunately, my first impression from using their services has been regretful. I felt remorseful that I did not choice another Funeral home with more experience in covering scars and well as assembling.
I suddenly, the daughter of Mr. from the funeral home appeared. I requested my daughter to get up and place a cross in ***'s coffin. I wanted him to have the cross in his death to have Jesus with him.
Although, the director’s daughter stopped her to close the coffin. She stated to my daughter that she could place it in during the second viewing. As service continued, it seemed that we were being rushed by the funeral home staff. They made an announcement without my approval that the family would not be allowed to line up for appropriated seating due to the weather outside. While we were sitting while Pastor *** was praying we were told by a funeral home employee were we should be sitting. This was a distraction during the prayer. There was no organization our family could have been told in advance which pew or section to sit. To limit confusion and disruption.
My daughter asked one of your staff for tissues and were told that, “We do not provide those, the church should have it”. I felt this response was insensitive to my family’s needs. Instead of accommodating the request an excuse was given and no effort was made. Shortly, afterwards while Pastor *** was speaking a funeral home staff member passed out obituaries. People were trying to catch up to where the Pastor was in the obituary. Due to them being passed out behind schedule.
Once the obituary was read aloud an error was noticed, that was not originally typed by my daughter. It appears *** employee from the funeral home deleted the poem *** but did not delete the last word “again.” It was included in the first poem by my son's daughter. The front picture on the obituary was a disproportionate copy of the original even though five copies were sent. His face looked faded, and elongated at an angle; cropped badly. This was disappointing because not only did the family look it over, but Pastor *** looked over the original as well for approval. We felt editing and checking over the obituary was included in the fee’s we paid for their assistance. I was extremely dissatisfied.
.After the eulogy, I was asked by *** an employee with ***. *** if I would like to go a view ***. I said “No, but that they could”. Feeling overwhelmed, fragile, and upset I did not want to view my child again. Instead of letting everyone else view the body they began to start bringing the coffin out of the church. Even though members of our family including myself stood up in the aisles says “no we want them to view his body”. *** employee said there would be no final viewing that the mother did not want to do a final viewing. I stood up and talked to him myself, in the presence of my daughter, and a lady *** used to work with Ms. L.H.. I said, “I am saying, I wanted them to view his body”. My daughter explained “She did not want to view him herself, but that she said we could have” speaking about me. I agreed I only said me. I expressed the cross was never even placed in the coffin.
*** employee listened he had a chance to stop things and let us view but did not. His response was later that, “It was too many people there to view the body. They had to make it to the grave site by 1pm”. *** employee implied if we did not make it in time the Funeral home will have to pay an extra fee. *** employee did not change his mind. My son’s other sisters and cousins never got the chance to say their goodbyes. By that time they were placing the coffin outside. People were out the doors getting into their vehicles. Many did not get funeral tags for their windows. The driver of the limo was walking around giving them out. Instead of assisting the family into the limo we were waiting outside for him. When it should have been given out as people were leaving by someone else.
There also was not an employee from the funeral home there to direct people; to tell them not to drive until the family has gotten into the limo. Traffic was congested and people was pulling out of nowhere there was no one directing even in the back where visitor cars where. Ms., a family friend stated when the Funeral Home staff placed his coffin in the hearse, they opened it back up in front of everyone and pulled out the embroidered lining, with his name on it, in front of all the attendees. We felt this was improper to be doing this outside in front of everyone. This was a violation of the National Funeral Directors Association Code of Professional Conduct 1-7 “Members shall carry out all aspects of the funeral service in a competent and respectful manner.” My son’s funeral attendees and I felt this was a form of disrespect, we felt this was unethical and unprofessional conduct on the Funeral home part. It was the worst funeral I have ever attended. I am highly disappointed for the amount of money I paid for to have terrible service. Along with our grief this has added on even more pain and suffering.
On Monday, 1/15/18 I personally called ***. *** Funeral Home to talk to the Director I wanted him to know the service we received did not live up to what was expected. I expressed, we as ***'s family felt that our last memories of my son was tarnished by bad service. Mr. response to hearing my accusations that none of it is true. He stated that all these staff members were his relatives. He said the body was not late because he escorted the body there himself at 9:05am. I stated they was running late because they drove us around three times we didn’t view the body until 09:45am even though we were there early.
As well as the early arrivals saw the Funeral Home setup late, if they were due to start at 09:00am and they generally setup 30 minutes in advance. I mentioned how we did not get to do a last viewing and he said because I said at the funeral there will be no last viewing. When I explained I spoke to *** employee and said I wanted them to view his body I just did not want to see him myself anymore. I also mentioned it did not want my son dishonored in front of everyone for an embroidered lining I did not request or paid for to keep myself. I also mentioned I would not have wasted anyone’s time by stopping him that day to explained it, as well as call the Funeral Home to explain what happened and how we feel.
Mr. asked me to write a letter or type a letter, and have it delivered to the Funeral Home for his viewing to go over. Therefore, I told him I will write a letter of what happened and will get it notarized. Then he hung up on me in mid-sentence stating he could not speak due to the talking in the background. This was another form of disregard of my feelings and my time.
Afterwards I looked at the information I was given once the arrangements were finalized and noticed they put someone else’s information in my paperwork. A payment receipt for a prior funeral in November 20th 2017 for another person and their family on their receipt letterhead. This is a violation of the National Funeral Directors Association Code of Professional Conduct 1-6 “Members shall protect confidential information pertaining to the deceased or the family of the deceased from disclosure”. As well as Code of Professional Conduct 1-8 “Members shall properly account for and remit any monies, documents, or personal property that belongs to others that comes into the member’s possession.”
I *** had messed up on my name and wanted to take out all names from my submitted document but was unable too. This was the first time I ever tried to submit anything online. I am now on my daughters email address trying to give you the other information. *** was also a friend of the family who witnessed everything. ***. *** Funeral Homes location was moved temporarly to *** at ***, St. Louis, MO 63138. Due to an fire. They used this facility in preparation of my son’s body. They then transferred the body to Rescued Church on ***., St. Louis, MO 63108 for the funeral. If you need telephone numbers or email addresses of references I can supply.
These allegations are false and incorrect. When the daughter of the deceased and her mother contacted me. I immediately asked if the daughter was of legal age and capable of making decisions. The reply was yes. The daughter and her mother continued the arrangement conference. The mother of the daughter, who was believed to be the finace' of the deceased had an insurance policy that she wanted to pledge for the funeral expenses. Later that day the mother and other family members came into my office inquiring about the arrangements. I explained that the daughter had already been in our office to finalize arrangements and that an insurance policy had been pledged. The mother and the other family members became outraged that the arrangements had already been finalized. The very next day when the insurance company contacted me to inform me that we could not use the policy provided. I contacted the daughter and her mother to inform the two of them. The mother and her other family members contacted me again and I informed them that the daughter and her mother, the finace' of the deceased were willing to allow the mother and others to finalize the arrangements. The brother of the deceased called our office and asked if it was too late for them to switch the body to another funeral home, I expressed to him that it was not too late. There were no services scheduled for the deceased at our facility so there would have been no reason that they could not have switched. The mother and others came into the office and re-finalized the arrangements for the deceased. While in our office, one of the family members stole the receipt copy, that was laying on my desk. It was not the original, to obviously try this tactic of trying to request a refund. On the day before the funeral, it is our policy for the family to come in, proof the program and life reflections. A brother came in and stated that everything was fine. No one else came, NO ONE. On the day of the funeral, the family was completely unruly and disrespectful. The mother was intoxicated and there were several witnesses to this fact who are willing to come forward and attest to this. The mother was asked two times if she wanted the reopen the casket and she replied no. After the casket and remains were removed from the church and placed in the hearse, the mother and others tried to have the body removed from the hearse and taken back into the church. She was given the opportunity twice to view her son and again she replied, "NO, I don't want to see him, don't ask me that again. This family is not being offered a refund for services rendered. We are prepared to take this matter to court if need be. Again there were several witnesses to the behavior of this family. We have executed every item on the contract in a professional manner and have displayed it even at this juncture. It was in very bad taste to steal a copy of someone else's payment to try and say we violated a HIPPA law.
Complaint: ***
I am rejecting this response because:
The information submitted by ***. *** is incorrect. The young lady in question was not his fiance. His actual fiance was Ms. who was not present. This who the deceased as well lived with and who he has his last child with. When we arrived to the location we were not rude. My daughter spoke for me and was calm and collected. When I was given my receipt everything was placed in an envelope for me. I was never given any slips of paper in my hands. I did not and no one from my family has stolen any items off his desk. The receipt was given to me in the file by the young lady who was assisting me. At that point Mr. did not assist in doing any of our paperwork. There would also never be a receipt from November 2017 available, being open on a structured and organized desk top in January. We were never as well left alone. We were always visible. I am sure a camera may also be in the facility this would show nothing was taken. The office layout is open and everyone was together. I am also a Christian and feel that he is defiling my character. During the service I was not intoxicated. I do not drink, I however was full of grief over the death of my son. I do not drink alcohol at all. When I was asked by Mr. I stated, "No, but that they could". I did not pull a casket out of a hearse or have anyone else do such a thing. We have plenty of witnesses from my son's construction job, from the church we were using, from visitors from other churches, as well as family and friends. Mr. never asked me a second time. We went to him and told him we wanted to view the body. As his mother and the purchaser of the services my request were not granted. I was denied the service I paid for. Money was never an issue. I offered up what I had in the beginning on Tuesday, January 9th in cash. I had no problem paying for a respectful funeral. I felt disrespected and continue to feel disrespected. Mr. is insinuating a lot. All the employees he is working with are family members. The witnesses I have, had never even met me until that day. People my son worked for and worked with. I was trying my best to work something out with Mr. and would have even tried to meet him half way. I wanted him to understand the services we received were the worst our family has to endure. Mr. wrote we will receive no refund and he will see us in court. If he would like to we will be prepared to go to court. We have contacted some news stations, and the Funeral Board a in Missouri. I am now requesting an investigation. We just wanted a simple resolution he could have tried to meet us half way. With all the issues we feel they need to acknowledge what they have done wrong and pay a financial fee back for the dishonoring services they performed. The issues were:
No research-Allowing the second child to make arrangements and not being the oldest. Taking a word of a woman he hasn't been with for close to 10years.
Disrespect from Mr. and Staff
Not changing packages, not changing date on the contract
Not contacting us back about the final obituary how it would look. Not editing the obituary.
Not being on time with the services. Arriving us 45 minutes late to the church. Setting up the inside of the church behind schedule. Saying they arrived with body at 9:05am when the viewing started at 9:00am and we were quoted 8:30 set up or at least 8:45am. 30 to 15 minutes in advance.
Not providing second viewing even upon my request the purchaser.
Opening my son's casket outside in the cold in front of everyone standing waiting to get a lining out of the coffin. Not a request from me. People stated it looked funny like they could have been doing anything or looking for anything.
Making accusations about myself and my family.
Sincerely
There are several inconsistencies in Mrs. first and second response. First; ***, one of my drivers, asked Mrs. not once but twice in regards to viewing the remains. Mrs. clearly stated in front of several witnesses that she did not want to view the remains anymore and not to ask her again. After the remains were taken from the church and placed in the hearse, then she asked if the remains could be viewed. The answer was, "that would not be appropriate outside". In regards to the overlay from the casket, it is our practice to remove the over lay and present it to the family on every service because the over lay has the name of the decedent embroidered on it for the family to keep as a keepsake. According to the funeral director, Mrs. was intoxicated and there were several witnesses that can attest to that. The receipt in question was stolen from my desk. It was on my desk for a reason. The lady that originally came into my office with a grown child of the decedent, stated that she was the fiance'. The daughter signed the authorization for our firm to pick up the remains and the fiance' had an insurance policy on the decedent. Who am I to question her relationship, also there in no way to prove or disprove who someone is when coming into our office to finalize arrangements for a decedent. The age of the child matters, the eldest or youngest does not. Every child of a decedent has the same legal rights. If a person has an insurance policy on someone, that person must sign and acknowledge that this person has permission to have said policy. No one has the right to just simply take out an insurance policy on someone without them knowing. That's the law. When the call was made to our office regarding the removal of the decedent from our care to another funeral home there were no underlying circumstances that would have prevented that. All arrangements were being handled at the church. The day and time would have still been the same, so there is no reason that the transfer could not have taken place without any disruption. After the service, the daughter of Mrs. called me to express the occurrences of the service. I listened to her, I immediately summoned the funeral director and the drivers on the service to come and to listen to what she was saying. They all were disagreeing with what she was saying and when they were giving the accounts of what had taken place, she became very disrespectful by yelling and hollering over the phone. I asked her lower voice tone and I offered Mrs. to come to the funeral home and we would sit down and discuss the matter. She became irate again. I expressed to her that I would not accept this type of behavior and that this is not the way to resolve this issue. A few days later, I was sitting in my office servicing another family and the daughter of Mrs. barged into my office, unacknowledged, unannounced, to hand me an envelope that contained pages of accusations. A few days after that, I received an overnight envelope from the U S Postal Service with the same packet of papers. I do hope and pray that Mrs. is aware that there are several provable false statements in this packet, by placing this packet in the United States mail is a federal offense. I have already sent the packet to our attorney for litigation against Mrs. and her daughter for "Defamation of Character", I also sent the packet that was mailed to me to the United States Postal Inspector for authenticity of its origination and prosecution. I took the reasonable steps to resolve this matter, however Mrs. and her daughter didn't want to resolve the matter in this manner.
Complaint: ***
I am rejecting this response because:
The first and second response to my complaint is not true. In front of witnesses the whole church while the casket was there I stated I did not want to see my son but that they the visitors could. This was before the casket exited the church. My witnesses are not only the Pastor but as well as the guest. When we were outside I just stood around and waited to be placed in the limo. I never asked anyone other than *** about seeing the body. Once they took the casket out of the church. As far as the lining goes, I was never instructed during the process of selecting an package that I would be given an lining. I definitely would not have wanted a lining taken away from my son. Especially, out side in the cold in a hearse. This should have been told to me up front when I was making arrangements. It also was not posted on any brochure or the website they have up. I would think this would have been done inside the church before closing the coffin. Respectfully in front of friends, family, co-workers, and other guess as well as presented folded to the parent or purchaser of the funeral. Not in the middle of the street, in the cold, in front of people passing by, or hoping into their cars. They continue to say I was intoxicated. However, I was not I have many witnesses who will testify to this. I was however in grief crying and not clear in mind. With this said, if someone was in grief or as you say intoxicated why would a business ask them any questions in this state of mind. Everything should have been laid out in the beginning process of planning a funeral. No one should ever ask the grieving mother, daughter, relative important questions during a funeral, but when the arrangements are being made. Also, I had assigned my son Terrell as a second person of contact if any questions needed to be asked he was available. As stated before when I was asked by Mr. if I wanted to view the body, I said, "No, but that they could". My story never changes but yours is. There was no organization on the Funeral Homes part. They continued to give me and my family bad service. They continue to lie and say a receipt was stolen. However, it was not stolen and I attest the remark. We were placed in a private room the one's they show packages too. There would not have been any paperwork but ours on a desk. We were never left in privacy. An organized business would not have receipts from November 2017 on their desk in January 2018. Also, when you are conferencing with potential clients all other client information should be accounted for and placed away. There should be a plan you all implement to be better organized as well as honor privacy rules. This receipt was in the folder given to me. No paper was given to me singly like that. I would like to know if I have someone else's receipt where is mine? The organization of the business is very disorganized. They must have recycled their folders and had prior information in it. The young lady they continue to mention who came into their office was not a fiance. If he would have looked he would have see she not have an engagement ring. What system is place to prove that someone is the deceased mate? Anyone can walk up from the street and say this. When Mr. meet with myself and my son's family. I personally stated as the mother to the deceased that this was not his fiance, that he had other children, one younger than her with his current fiance. I also mentioned the daughter that was present in arranging the funeral for my son was not the eldest Adult child. What system will you put in place to correct these mistakes you have made? I don't want anyone else to have to endure such disorganize, lack of concern, and disrespect. He now states that every child has equal rights but when I brought this up in the hallway he stated the eldest adult child. In the case of my son and this young lady. Neither he nor his family knew this policy was taken out on him. Mr. saw that I was surprised to here that this woman had insurance placed toward the funeral arrangements. I told Mr. he had no insurance from us that it was our understanding their was no insurance. Also, you had stated we could move his body but we would have still have had to pay the transportation fee from the morgue to ***. *** Funeral Home and the embalming fee. Also, the young lady who originally made the arrangements had a printed list of the funeral service day and times. She and others this information from that Monday and had sent too had already posted all this information up on Facebook, emails, and through text messages. Since this part was all ready arranged and had been sent out since Monday, I told it would have been easier to stay with your services. I was not informed I would be taking over and payment would go through me until Thursday evening. That would have only given me one day to do anything. I wanted things to be smooth and easy. I did not want to have to do a change on that Thursday because the funeral was Saturday. The funeral did not go on as planned we were told you will set up 30 to 15 minutes in advance. We also expected to be the first there. The viewing started at 9AM to 10AM. By Mr. admission the body arrived at 9:05AM. This is late when the setup time was 8:30am or 8:45am at the latest. We did not arrive on time because we were driven around three times. There was no parking space available for the limo as well no cones were setup. When we exited out in the street it was 9:45am. We were picked up on time and still arrived late. Missing 45 minutes of viewing due to disorganization on the the funeral homes part. You should also try to at least be the first one at the site to see how traffic and parking will flow. Organization is important for any business. You also state you spoke to my daughter over the phone. This is untrue you were speaking to me. It would be polite to know who you are at least speaking too. I was never irate, he suggested I write a complaint since I did not agree with his statements that what I was saying was untrue. When I was talking no one disagreed there was no voices and I was not allowed to speak to anyone. As well as Mr. made a statement that they were all his relatives. I also was not disrespectful hollering over the phone, Mr. stated their was some noise in the background and as I was speaking he hung up. Therefore, I wrote an letter and my daughter delivered the complaint. She waited as one of the workers asked if she needed help. She then stated she had a complaint letter. When speaking she is soft spoken and very respectful. She handed the envelope to Mr. himself and exited the building because she had to retrieve her child. Character witnesses for her can also be attained from her Church and her work. Character witnesses for myself can be attained from Church, the witnesses from that day, as well as former co-workers. Because the paper was notarized and just in case if he stated he did not receive it. The paper work was sent through express to be signed and given to him. Mr. never tried to meet us half way. I asked to be compensated. We could have worked something out but he did not want to at all. If he has processed information with his attorney. We are willing to go to court with this information. There will no longer be a need to go through the Revdex.com. His facility should also have camera's we will ask that the tape be rolled back to show that the receipt was not stolen and that my daughter was not unacknowledged or unannounced. We have witnesses who worked with my son, character witnesses, witnesses at the church, witnesses to what happened outside with the liner, and you have copies of the poor editing of the obituary. We will see you in court.
Sincerely