I have tried two different card games and both of them are too small to see. The hidden items game that I tried to install did not play. G5 games would not load. Nevertheless, I'm more concerned with the size of things. I have included photos. You probably already have this information, but I'm using HP desktop computer with Windows 11. I have better than 20/20 vision with my glasses.
Complaint: [redacted] I am rejecting this response because: like I stated before, I CAN'T do the required updatesThe wild coins is a worthless gesture as I can't access your app to USE them! I never would have purchased ANY games if I had known this could happenAnd I certainly would have purchased the cd of each game if I had known I NEEDED to! I can play one of the games b/c I DID purchase a cd of that game.I guess I can't purchase cd's for the other games nowA refund is not possible so I guess purchasing the cd's is not a possibility either.If you truly "appreciated" my frustration, you would let me purchase the cd'sSincerely, [redacted]
Hello from WildTangent,I have reviewed the complainant's contacts and account detailsWhile there was a slight delay in replying to his email, we did reply back to him yesterday (6/11) at approximately 2:00pm Pacific TimeIn our email response, we verified that we have cancelled the recurring subscription and refunded his purchase of $in fullI apologize for the delay in replying to the complainant's initial email and am happy to report that this has been resolvedBest regards, [redacted] *** WildTangent Customer Support
Hello,Thank you for contacting WildTangent Customer Support. The charges the Complainant are referencing were valid monthly charges for our service. It appears that the Complainant created a second account, enrolled in a second monthly plan. Monthly Plans can only be originated by a customer; online... and with a valid form of payment. The Complainant contacted WildTangent about the two charges, and they were explained. WildTangent also assisted Complainant by canceling the two monthly plans so that the Complainant would not be charged moving forward. [redacted] @yahoo.com account: When purchasing House of 1000 Doors: Serpent Flame Collector's Edition on September 20, 2016, the 50 WildCoins Monthly Plan was selected. With this selection, the Complainant received the game for free, and 50 WildCoins were added to the account. With a WildCoins plan, we add 50 WildCoins to your accounts each month for $9.99 USD. [redacted] @yahoo.com account: When purchasing the Mysterious Investigations 2 in 1 Pack on August 29, 2016, the 50 WildCoins Monthly Plan was selected. With this selection, the Complainant received the games for free, and 50 WildCoins were added to the account. With a WildCoins plan, we add 50 WildCoins to your accounts each month for $9.99 USD.Per the Complainant's request, WildTangent cancelled the monthly WildCoins Plans. The final charges occurred on October 29, 2016 and November 20, 2016. All games and WildCoins purchases are available for the Complaintant to use and keep. As WildCoins Plans can be canceled at any time online, they are non-refundable. Our refund policy can be reviewed here: https://support.wildtangent.com/hc/articles/200326376Thank you,AmandaWildTangent Customer Support
Complaint: [redacted] I am rejecting this response because: what is the point of purchasing games, in which , I am not even able to fully download just games for a trial period? over the last yr, I have tried many times in downloading the games,after downloading their softwaretheir software downloads easily,and generally within approx mins, but when it comes to their installer, it does not completely download the games while I am interested in many different games of theirs, the problem is this company is not taking seriously that the installer with their software does not download their games I have a up-to-date computer, having an iprocessor,gb of ram , with ssd -gb plenty of spacei am very familar with computers, but , their representive[s] are not taking it seriously I am not able to dl the trial game,so if I cant dl even two games, why should I pay them , knowing I will not get the game?from looking at this, I had a friend familar with computer issues say recently they think that the internet connection is not steady nor fast enough to dl these games while I am still interested,this company needs to be flexible , and put this on discin addition to this, I am in the process of moving,and where I will be living has a less of a stable internet connection....being very slow on a wireless connection ,while I cant give an exact date , it is my plan to move hopefully within the next days max,while I am willing to pay thru paypal, I must have some cooperation from the companys' endi feel I am truly trying to be very nice,by trying to work this out...for the period I have.alot of people would have given up by now....I have tried everything I can think of hopefully, this company will be willing to be flexible.if I had any other way of doing this, I wouldit is not about being mean,rude, etc all I wanted to do is purchase the games,and hopefully the company will appreciate my dedication in wishing to purchase the game[s] I am interested inplease consider what I am sayingi have tried over and over again to dl the games, and on their own website,they have stated if the internet connection is not steady enough, they would provide disc I do believe I would qualify for this, so I am asking for dialogue for these discs Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: like I stated before, I CAN'T do the required updatesThe wild coins is a worthless gesture as I can't access your app to USE them! I never would have purchased ANY games if I had known this could happenAnd I certainly would have purchased the cd of each game if I had known I NEEDED to! I can play one of the games b/c I DID purchase a cd of that game.I guess I can't purchase cd's for the other games nowA refund is not possible so I guess purchasing the cd's is not a possibility either.If you truly "appreciated" my frustration, you would let me purchase the cd'sSincerely, [redacted]
Hello from WildTangent,I have reviewed the complainant's contacts and account detailsWhile there was a slight delay in replying to his email, we did reply back to him yesterday (6/11) at approximately 2:00pm Pacific TimeIn our email response, we verified that we have cancelled the recurring subscription and refunded his purchase of $in fullI apologize for the delay in replying to the complainant's initial email and am happy to report that this has been resolvedBest regards, [redacted] *** WildTangent Customer Support
Hello,Thank you for contacting WildTangent Customer Support. The charges the Complainant are referencing were valid monthly charges for our service. It appears that the Complainant created a second account, enrolled in a second monthly plan. Monthly Plans can only be originated by a customer; online... and with a valid form of payment. The Complainant contacted WildTangent about the two charges, and they were explained. WildTangent also assisted Complainant by canceling the two monthly plans so that the Complainant would not be charged moving forward. [redacted] @yahoo.com account: When purchasing House of 1000 Doors: Serpent Flame Collector's Edition on September 20, 2016, the 50 WildCoins Monthly Plan was selected. With this selection, the Complainant received the game for free, and 50 WildCoins were added to the account. With a WildCoins plan, we add 50 WildCoins to your accounts each month for $9.99 USD. [redacted] @yahoo.com account: When purchasing the Mysterious Investigations 2 in 1 Pack on August 29, 2016, the 50 WildCoins Monthly Plan was selected. With this selection, the Complainant received the games for free, and 50 WildCoins were added to the account. With a WildCoins plan, we add 50 WildCoins to your accounts each month for $9.99 USD.Per the Complainant's request, WildTangent cancelled the monthly WildCoins Plans. The final charges occurred on October 29, 2016 and November 20, 2016. All games and WildCoins purchases are available for the Complaintant to use and keep. As WildCoins Plans can be canceled at any time online, they are non-refundable. Our refund policy can be reviewed here: https://support.wildtangent.com/hc/articles/200326376Thank you,AmandaWildTangent Customer Support
Complaint: [redacted] I am rejecting this response because: what is the point of purchasing games, in which , I am not even able to fully download just games for a trial period? over the last yr, I have tried many times in downloading the games,after downloading their softwaretheir software downloads easily,and generally within approx mins, but when it comes to their installer, it does not completely download the games while I am interested in many different games of theirs, the problem is this company is not taking seriously that the installer with their software does not download their games I have a up-to-date computer, having an iprocessor,gb of ram , with ssd -gb plenty of spacei am very familar with computers, but , their representive[s] are not taking it seriously I am not able to dl the trial game,so if I cant dl even two games, why should I pay them , knowing I will not get the game?from looking at this, I had a friend familar with computer issues say recently they think that the internet connection is not steady nor fast enough to dl these games while I am still interested,this company needs to be flexible , and put this on discin addition to this, I am in the process of moving,and where I will be living has a less of a stable internet connection....being very slow on a wireless connection ,while I cant give an exact date , it is my plan to move hopefully within the next days max,while I am willing to pay thru paypal, I must have some cooperation from the companys' endi feel I am truly trying to be very nice,by trying to work this out...for the period I have.alot of people would have given up by now....I have tried everything I can think of hopefully, this company will be willing to be flexible.if I had any other way of doing this, I wouldit is not about being mean,rude, etc all I wanted to do is purchase the games,and hopefully the company will appreciate my dedication in wishing to purchase the game[s] I am interested inplease consider what I am sayingi have tried over and over again to dl the games, and on their own website,they have stated if the internet connection is not steady enough, they would provide disc I do believe I would qualify for this, so I am asking for dialogue for these discs Sincerely, [redacted]