There are several incorrect statements in [redacted] ’ account We have only had [redacted] as a customer for possibly two years and [redacted] did not start working here until January of and never, in fact, worked with [redacted] *** who passed away in April of None of the vehicles we’ve worked on for [redacted] has been in “mint” condition [redacted] brought this truck in for an inspection helicoil (which he had tried to repair himself and messed up) on 6/20/ He also needed front brakes and sway bar links which he provided and a driver’s side outside door handle which we provided He asked us to change the brakes from the beginning as he provided the parts The check engine light was indeed the knock sensor [redacted] advised [redacted] that you can pass inspection this year with one check engine light and that doing the knock sensor was very expensive, considering the rusty condition of the truck He in no way said it was a “throw away” In and 2017, we have performed $worth of work to this vehicle, some of which was tires, wheels, alignment, and undercoating (see attached invoices) [redacted] ***After performing work on this truck himself, [redacted] brought it in to us for inspection (6/28/2017) and to install a pitman arm which he provided Upon performing the inspection, the mechanic found it also needed a center drag link and tie rod end which we provided On 7/22/2017, [redacted] called [redacted] and asked if we could have the truck towed to us as he broke down on the side of the road and had no money and did not want it to be impounded To be nice, we said yes He said it was running funny, no power and had white smoke We informed him we could look at it, but that we are not a diesel repair shop (which he was very well aware of) and he may have to take it elsewhere [redacted] scanned the truck which indicated a fuel filter and we did install a new starter, though we don’t have any techs here named *** [redacted] told [redacted] he believed it may have a cracked inner cooler as there was no fluid in the reservoir and he would need to take it to a dealer or specialty repair shop as this just is not our forte As for the truck not steering right, [redacted] had previously disclosed to [redacted] that he and his wife had gotten in to a fight and she had taken the truck and “beaten on it” on purpose, “hitting every pothole she could find“ [redacted] and [redacted] brought her [redacted] in on 6/28/for an inspection and to have us install a wheel sensor she had purchased herself However, she forgot the wheel sensor and didn't bring it to us until almost closing (we close at 4:pm) on Friday 6/30/2017, at which time we informed her we would be closed until Wednesday 7/7/for the Fourth of July holiday We didn't even look at the car until then When we tried to start the car before we ever even got it into the garage, it would not start [redacted] tested it with a scan tool and the scan tool indicated error codes and that the vehicle needed a new starter [redacted] 's husband [redacted] informed [redacted] that he had changed the thermostat in the car himself [redacted] asked if he had disconnected a ground when he did this and [redacted] replied that he absolutely had not When [redacted] went to look at the fuse box on the passenger side floor, he noticed approximately inches of water pooled in the floor board At this time he called [redacted] and spoke to [redacted] who told [redacted] it was probably a footwell module (which is on the drivers side) and that [redacted] s are known for having this issue We informed [redacted] this was beyond the scope of what we could do and suggested he bring the car to a specialty shop or dealer for repair We did say that if it was the footwell module due to hydrolocking, insurance would probably cover it Since this time, both [redacted] and [redacted] have made repeated threats both through telephone calls and text messaging to some of our technicians We had to file a theft of services report with the Town of [redacted] Police Department in order to be paid for the starter and for work we did on ***'s truck during the same time frame The police officer advised us to get a No Trespass order due to all of the threats We charged only cost for the parts to both vehicles and zero labor just to get the matter resolved because we believe they are unstableWe in no way sabotaged either vehicle or caused them any damage.Since this time, both [redacted] and [redacted] have made repeated threats both through telephone calls and text messaging to some of our technicians We had to file a theft of services report with the Town of [redacted] Police Department in order to be paid for the starter and for work we did on ***'s truck during the same time frame) because they came and got the vehicles while we were closed I have a hard time believing a towing company did it since all of the local companies call ahead to ensure the customer does not have an outstanding bill The police officer also advised us to get a No Trespass order due to all of the threats We charged only cost for the parts to both the [redacted] and the [redacted] and zero labor just to get the matter resolved because we believe they are unstableWe in no way sabotaged either vehicle or caused them any damage
There are several incorrect statements in [redacted]’ account. We have only had [redacted] as a customer for possibly two years and [redacted] did not start working here until January of 2015 and never, in fact, worked with [redacted] who passed away in April of 2014. None of the...
vehicles we’ve worked on for [redacted] has been in “mint” condition. 2002 [redacted] brought this truck in for an inspection helicoil (which he had tried to repair himself and messed up) on 6/20/2017. He also needed front brakes and sway bar links which he provided and a driver’s side outside door handle which we provided. He asked us to change the brakes from the beginning as he provided the parts. The check engine light was indeed the knock sensor. [redacted] advised [redacted] that you can pass inspection this year with one check engine light and that doing the knock sensor was very expensive, considering the rusty condition of the truck. He in no way said it was a “throw away”. In 2016 and 2017, we have performed $2293.21 worth of work to this vehicle, some of which was tires, wheels, alignment, and undercoating (see attached invoices). 2006 [redacted]After performing work on this truck himself, [redacted] brought it in to us for inspection (6/28/2017) and to install a pitman arm which he provided. Upon performing the inspection, the mechanic found it also needed a center drag link and tie rod end which we provided. On 7/22/2017, [redacted] called [redacted] and asked if we could have the truck towed to us as he broke down on the side of the road and had no money and did not want it to be impounded. To be nice, we said yes. He said it was running funny, no power and had white smoke. We informed him we could look at it, but that we are not a diesel repair shop (which he was very well aware of) and he may have to take it elsewhere. [redacted] scanned the truck which indicated a fuel filter and we did install a new starter, though we don’t have any techs here named [redacted]. [redacted] told [redacted] he believed it may have a cracked inner cooler as there was no fluid in the reservoir and he would need to take it to a dealer or specialty repair shop as this just is not our forte. As for the truck not steering right, [redacted] had previously disclosed to [redacted] that he and his wife had gotten in to a fight and she had taken the truck and “beaten on it” on purpose, “hitting every pothole she could find. “ 2010 [redacted] and [redacted] brought her 2010 [redacted] in on 6/28/2017 for an inspection and to have us install a wheel sensor she had purchased herself. However, she forgot the wheel sensor and didn't bring it to us until almost closing (we close at 4:30 pm) on Friday 6/30/2017, at which time we informed her we would be closed until Wednesday 7/7/2017 for the Fourth of July holiday. We didn't even look at the car until then. When we tried to start the car before we ever even got it into the garage, it would not start. [redacted] tested it with a scan tool and the scan tool indicated 11 error codes and that the vehicle needed a new starter. [redacted]'s husband [redacted] informed [redacted] that he had changed the thermostat in the car himself. [redacted] asked if he had disconnected a ground when he did this and [redacted] replied that he absolutely had not. When [redacted] went to look at the fuse box on the passenger side floor, he noticed approximately 1.5 inches of water pooled in the floor board. At this time he called [redacted] and spoke to [redacted] who told [redacted] it was probably a footwell module (which is on the drivers side) and that [redacted]s are known for having this issue. We informed [redacted] this was beyond the scope of what we could do and suggested he bring the car to a specialty shop or dealer for repair. We did say that if it was the footwell module due to hydrolocking, insurance would probably cover it. Since this time, both [redacted] and [redacted] have made repeated threats both through telephone calls and text messaging to some of our technicians. We had to file a theft of services report with the Town of [redacted] Police Department in order to be paid for the starter and for work we did on [redacted]'s truck during the same time frame. The police officer advised us to get a No Trespass order due to all of the threats. We charged only cost for the parts to both vehicles and zero labor just to get the matter resolved because we believe they are unstable. We in no way sabotaged either vehicle or caused them any damage.Since this time, both [redacted] and [redacted] have made repeated threats both through telephone calls and text messaging to some of our technicians. We had to file a theft of services report with the Town of [redacted] Police Department in order to be paid for the starter and for work we did on [redacted]'s truck during the same time frame) because they came and got the vehicles while we were closed. I have a hard time believing a towing company did it since all of the local companies call ahead to ensure the customer does not have an outstanding bill. The police officer also advised us to get a No Trespass order due to all of the threats. We charged only cost for the parts to both the [redacted] and the [redacted] and zero labor just to get the matter resolved because we believe they are unstable. We in no way sabotaged either vehicle or caused them any damage.
There are several incorrect statements in [redacted] ’ account We have only had [redacted] as a customer for possibly two years and [redacted] did not start working here until January of and never, in fact, worked with [redacted] *** who passed away in April of None of the vehicles we’ve worked on for [redacted] has been in “mint” condition [redacted] brought this truck in for an inspection helicoil (which he had tried to repair himself and messed up) on 6/20/ He also needed front brakes and sway bar links which he provided and a driver’s side outside door handle which we provided He asked us to change the brakes from the beginning as he provided the parts The check engine light was indeed the knock sensor [redacted] advised [redacted] that you can pass inspection this year with one check engine light and that doing the knock sensor was very expensive, considering the rusty condition of the truck He in no way said it was a “throw away” In and 2017, we have performed $worth of work to this vehicle, some of which was tires, wheels, alignment, and undercoating (see attached invoices) [redacted] ***After performing work on this truck himself, [redacted] brought it in to us for inspection (6/28/2017) and to install a pitman arm which he provided Upon performing the inspection, the mechanic found it also needed a center drag link and tie rod end which we provided On 7/22/2017, [redacted] called [redacted] and asked if we could have the truck towed to us as he broke down on the side of the road and had no money and did not want it to be impounded To be nice, we said yes He said it was running funny, no power and had white smoke We informed him we could look at it, but that we are not a diesel repair shop (which he was very well aware of) and he may have to take it elsewhere [redacted] scanned the truck which indicated a fuel filter and we did install a new starter, though we don’t have any techs here named *** [redacted] told [redacted] he believed it may have a cracked inner cooler as there was no fluid in the reservoir and he would need to take it to a dealer or specialty repair shop as this just is not our forte As for the truck not steering right, [redacted] had previously disclosed to [redacted] that he and his wife had gotten in to a fight and she had taken the truck and “beaten on it” on purpose, “hitting every pothole she could find“ [redacted] and [redacted] brought her [redacted] in on 6/28/for an inspection and to have us install a wheel sensor she had purchased herself However, she forgot the wheel sensor and didn't bring it to us until almost closing (we close at 4:pm) on Friday 6/30/2017, at which time we informed her we would be closed until Wednesday 7/7/for the Fourth of July holiday We didn't even look at the car until then When we tried to start the car before we ever even got it into the garage, it would not start [redacted] tested it with a scan tool and the scan tool indicated error codes and that the vehicle needed a new starter [redacted] 's husband [redacted] informed [redacted] that he had changed the thermostat in the car himself [redacted] asked if he had disconnected a ground when he did this and [redacted] replied that he absolutely had not When [redacted] went to look at the fuse box on the passenger side floor, he noticed approximately inches of water pooled in the floor board At this time he called [redacted] and spoke to [redacted] who told [redacted] it was probably a footwell module (which is on the drivers side) and that [redacted] s are known for having this issue We informed [redacted] this was beyond the scope of what we could do and suggested he bring the car to a specialty shop or dealer for repair We did say that if it was the footwell module due to hydrolocking, insurance would probably cover it Since this time, both [redacted] and [redacted] have made repeated threats both through telephone calls and text messaging to some of our technicians We had to file a theft of services report with the Town of [redacted] Police Department in order to be paid for the starter and for work we did on ***'s truck during the same time frame The police officer advised us to get a No Trespass order due to all of the threats We charged only cost for the parts to both vehicles and zero labor just to get the matter resolved because we believe they are unstableWe in no way sabotaged either vehicle or caused them any damage.Since this time, both [redacted] and [redacted] have made repeated threats both through telephone calls and text messaging to some of our technicians We had to file a theft of services report with the Town of [redacted] Police Department in order to be paid for the starter and for work we did on ***'s truck during the same time frame) because they came and got the vehicles while we were closed I have a hard time believing a towing company did it since all of the local companies call ahead to ensure the customer does not have an outstanding bill The police officer also advised us to get a No Trespass order due to all of the threats We charged only cost for the parts to both the [redacted] and the [redacted] and zero labor just to get the matter resolved because we believe they are unstableWe in no way sabotaged either vehicle or caused them any damage
There are several incorrect statements in [redacted]’ account. We have only had [redacted] as a customer for possibly two years and [redacted] did not start working here until January of 2015 and never, in fact, worked with [redacted] who passed away in April of 2014. None of the...
vehicles we’ve worked on for [redacted] has been in “mint” condition. 2002 [redacted] brought this truck in for an inspection helicoil (which he had tried to repair himself and messed up) on 6/20/2017. He also needed front brakes and sway bar links which he provided and a driver’s side outside door handle which we provided. He asked us to change the brakes from the beginning as he provided the parts. The check engine light was indeed the knock sensor. [redacted] advised [redacted] that you can pass inspection this year with one check engine light and that doing the knock sensor was very expensive, considering the rusty condition of the truck. He in no way said it was a “throw away”. In 2016 and 2017, we have performed $2293.21 worth of work to this vehicle, some of which was tires, wheels, alignment, and undercoating (see attached invoices). 2006 [redacted]After performing work on this truck himself, [redacted] brought it in to us for inspection (6/28/2017) and to install a pitman arm which he provided. Upon performing the inspection, the mechanic found it also needed a center drag link and tie rod end which we provided. On 7/22/2017, [redacted] called [redacted] and asked if we could have the truck towed to us as he broke down on the side of the road and had no money and did not want it to be impounded. To be nice, we said yes. He said it was running funny, no power and had white smoke. We informed him we could look at it, but that we are not a diesel repair shop (which he was very well aware of) and he may have to take it elsewhere. [redacted] scanned the truck which indicated a fuel filter and we did install a new starter, though we don’t have any techs here named [redacted]. [redacted] told [redacted] he believed it may have a cracked inner cooler as there was no fluid in the reservoir and he would need to take it to a dealer or specialty repair shop as this just is not our forte. As for the truck not steering right, [redacted] had previously disclosed to [redacted] that he and his wife had gotten in to a fight and she had taken the truck and “beaten on it” on purpose, “hitting every pothole she could find. “ 2010 [redacted] and [redacted] brought her 2010 [redacted] in on 6/28/2017 for an inspection and to have us install a wheel sensor she had purchased herself. However, she forgot the wheel sensor and didn't bring it to us until almost closing (we close at 4:30 pm) on Friday 6/30/2017, at which time we informed her we would be closed until Wednesday 7/7/2017 for the Fourth of July holiday. We didn't even look at the car until then. When we tried to start the car before we ever even got it into the garage, it would not start. [redacted] tested it with a scan tool and the scan tool indicated 11 error codes and that the vehicle needed a new starter. [redacted]'s husband [redacted] informed [redacted] that he had changed the thermostat in the car himself. [redacted] asked if he had disconnected a ground when he did this and [redacted] replied that he absolutely had not. When [redacted] went to look at the fuse box on the passenger side floor, he noticed approximately 1.5 inches of water pooled in the floor board. At this time he called [redacted] and spoke to [redacted] who told [redacted] it was probably a footwell module (which is on the drivers side) and that [redacted]s are known for having this issue. We informed [redacted] this was beyond the scope of what we could do and suggested he bring the car to a specialty shop or dealer for repair. We did say that if it was the footwell module due to hydrolocking, insurance would probably cover it. Since this time, both [redacted] and [redacted] have made repeated threats both through telephone calls and text messaging to some of our technicians. We had to file a theft of services report with the Town of [redacted] Police Department in order to be paid for the starter and for work we did on [redacted]'s truck during the same time frame. The police officer advised us to get a No Trespass order due to all of the threats. We charged only cost for the parts to both vehicles and zero labor just to get the matter resolved because we believe they are unstable. We in no way sabotaged either vehicle or caused them any damage.Since this time, both [redacted] and [redacted] have made repeated threats both through telephone calls and text messaging to some of our technicians. We had to file a theft of services report with the Town of [redacted] Police Department in order to be paid for the starter and for work we did on [redacted]'s truck during the same time frame) because they came and got the vehicles while we were closed. I have a hard time believing a towing company did it since all of the local companies call ahead to ensure the customer does not have an outstanding bill. The police officer also advised us to get a No Trespass order due to all of the threats. We charged only cost for the parts to both the [redacted] and the [redacted] and zero labor just to get the matter resolved because we believe they are unstable. We in no way sabotaged either vehicle or caused them any damage.