Wild Bill's Old West Trading Company

"We have sold neon for approximately 25 years. Our policy has and us its yours at time of purchase. We have seen too many times, even though we tell them dont touch the glass, pick up the sign in front of us and break it. We show the  customer it works at the time of sale. Because several have...

broken them putting in or taking out of vehicle. Their sign was not broken when she took possession. Thank you for your time. [redacted]"

"We have sold neon for approximately 25 years. Our policy has and us its yours at time of purchase. We have seen too many times, even though we tell them dont touch the glass, pick up the sign in front of us and break...

it. We show the  customer it works at the time of sale. Because several have broken them putting in or taking out of vehicle. Their sign was not broken when she took possession. Thank you for your time. [redacted]"

Review: Bought a neon sign as Christmas present. Plugged it in that day and head a little zapping sound then nothing.Desired Settlement: Replacement

Business

Response:

"We have sold neon for approximately 25 years. Our policy has and us its yours at time of purchase. We have seen too many times, even though we tell them dont touch the glass, pick up the sign in front of us and break it. We show the customer it works at the time of sale. Because several have broken them putting in or taking out of vehicle. Their sign was not broken when she took possession. Thank you for your time. [redacted]"

Consumer

Response:

I am rejecting this response because: We were careful with this sign and handle it per the instructions. I don't know what else a consumer can do. On the receipt it states exchanges with-in 15 days. It doesn't state all sales final. If that policy would have been told to me, I would never have wasted $200. It is so disappointing when you try to support local business people and this is the kind of treatment you receive.

Business

Response:

This is no simple. We don’t take back a neon when the customer have broken it. That’s a ridiculous notion. It’s possible I can get it repaired for her at her cost, not mine. We have even started a new policy because of her, having the customer sign a statement upon purchase.Thanks[redacted]

Consumer

Response:

I am rejecting this response because: The sign was lit up while on the wall. I am not totally sold that it was our fault it was broke some how. How do I know the guy removing it from high up on the wall didn't break it. It was never plugged back in once it was removed from the wall. All I know is when I went to plug it in Christmas morning it was broke. I will find someone to fix it if I have to but will never use this company again. I am only one person but I will make sure my experience is shared with everyone I know. Very disappointed in our local business.