Wiener Schnitzel #472

Review: I went to the Wiener Schnitzel tonight with my husband. The place was dirty....food on the floor, dirty tables, etc. I realize the place was a little busy, but with everyone in the back working on food, and not cleaning the place up, they still managed to make a simple meal take about a half hour to be ready for us to eat. I took one bite of their food, and found it simply disgusting. I'm convinced I'll never eat there again. Poor customer service, poor restaurant quality, and poor food quality.Desired Settlement: I don't really know how I want this situation handled, I just think that they should clean up their act. As I said above, I'm already convinced that I'm not going back there again.

Business

Response:

the day complainant visited our store started quite abnormal, Our crew was giving us a difficult time with server mix-ups that occurred regarding schedules that all lead us to be shot-staffed for the day. We soon started our shift which quickly escalated from a $131.00 hour to a $213.10 hour, all the way up to a $355.54 hour.Our crew was busy to the brim. We did all we could simultaneously keeping our customers needs, for our food while simultaneously keeping our store clean. At our busiest hour we only had four crew members left: two in the kitchen, and two working registers. Being short-staffed damaged us greatly for our busy day. Customer by customer come through and not a single person approached us negatively. There were no other complaints given to us about our cleanliness nor our food. We make everything fresh and nothing is ever pre-made. As I ([redacted], assistant manager) started before, everybody who came to our store seemed greatly satisfied. Taste is simply subjective which could be a valid reason why the complainant would say we had poor food quality. The complainant also stated that we had poor customer service. I am quite sure that is not the case here. We greet every customer that walks through our doors and we tell them "have a wonderful day" right as they leave with a smile that doesn't leave. We are polite and kind, we treat our customers with the respect they deserve for choosing our establishment. However, this complaint cannot be ignored, we must work harder so that a complaint is never received again. Managers and team members will take greater responsibility to get everybody to give 110%. The second opportunity is given, and most importantly, we will make sure that our customer have great experiences here so that we can see them again on their next visit to our store.

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.