Wicked Good Cupcakes, LLC

We're terribly sorry that the you were not satisfied with the outcome of your order. I took a look at your original order as well as the follow ups you had with [redacted] from our customer service team. It looks like you placed your original order on Wednesday 5/13 at approximately 11:46pm. Any orders...

placed on our site by 4pm EST are eligible to ship the next business day, but since your order was placed at 11:46pm, the soonest option to ship would have been Friday 5/15. Since UPS does not do weekend deliveries, that meant the earliest we would be able to get your package to you would have been Monday 5/18, but the cost would have been high as this would require next day air shipping from UPS. It looks like you chose a more economical option of having it arrive on Thursday 5/21 (shipping out on Monday 5/18). This is why we give our customers the option of choosing the arrival date. This way, they can choose the date that works best for them and choose a price that's appropriate.As far as the jars being sealed. They are hand sealed not machine sealed. We do not but a safety seal on the jars as the boxes that contain them are sealed thereby eliminating the need to seal the jars individually.I took a look at your email trail with [redacted] and it looks like you both had agreed upon the re-shipping of the 2 jars. Perhaps there was a misunderstanding on our part and for that I apologize. In any event, I understand that you were not happy with the reship either. We guarantee 100% customer satisfaction with all the products that we send so I will happily issue you a full refund on your entire original order. Once again, I'm terribly sorry that you had a less than satisfactory experience.Thanks,[redacted]