White's Garage

[redacted]>




7:01 PM (13 hours ago)










tome




**. [redacted],
 Please close the above case number. Whites Garage gave me a check in the amount of $140.00 a copy of the check is attached. Thank you for your assistance in this matter it is greatly appreciated.
[redacted]

October 16, 2014
Dear [redacted], (The Revdex.com)in reference to your letter, regarding case ID# [redacted], we located our records for the date of 8-22-14, showing the details of the repairs done to the vehicle of this particular customer. As per our records, the coolant...

leak was checked, we contacted the customer by phone, explaining what the leak was and what the cost of the repairs would be. The customer gave us permission to proceed with the work required to fix the problem, as per the discussion on the phone. We repaired the coolant leak, the customer paid the bill and picked up the vehicle on 8-27-14.On 10-2-14, this same customer came into our office stating the vehicle had a "water” leak and also stated he had taken it to another business to get it repaired. He stated this other business indicated his vehicle was not repaired properly, while at our place of business. We have no way of knowing if, indeed, there was a continued coolant leak or what repairs may have been done to this vehicle, because this customer never returned the vehicle to us to be rechecked. Please note the time lapse in between the date of the initial repairs and the date of the complaint, if there continued to be a problem and this customer was not satisfied with the repairs we did, we would have gladly rechecked and fixed the problem, had he returned the vehicle to us immediately,As per your letter, the customer is requesting the labor reimbursement in the amount of $244.00, Please refer to the copy of the original bill, included, and you will see the actual labor fee was $140,00, which brings a question of honesty on the part of this customer, if this customer shows us proof of this repair (an itemized bill) from the other supposed repair business, we will reimburse the initial labor cost of $140.00.Hopefully, you will understand our position in this matter and this case will be closed.Very truly yours,
Larry W

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:tYes I made a mistake in the cost of Labor I will admit that. I did not have a copy of the invoice handy and further  more the comment about my honesty is not taken lightly. I have the "O" ring that was damaged and can bring it to the business. Further more the question about the time lapse, I have another vehicle that I drive to work and home so my truck was not my everyday mode of transportation. So the leak was not discovered until later. I used the truck for three days each of a one day trip. I took the truck into another mechanic because the secondary injection pump went bad. The leak was discovered the same day as I was taking the vehicle there so why would I take it back to Whites Garage for repair when it was not done correctly the first time. If Mr. White has any questions he is welcome to contact me via the phone number on my invoice.
Regards,
[redacted]