White Rose Florist

On Fri, Jun at 11:AM , Whiterose < [redacted] > wrote:***this is in response to the complaint received June 17,2015.The funeral was June 11,2015.L [redacted] contacted us , she was told we could not do a crossrather a lid piecethat would stretch the back side of coffinwould be 12in long cost is 35.00.in completing this request delivery was made June 11, to the Gorgen Funeral Home at 11:for the visitation at 4:00.No contact was made to us until receiving this notice, thata problem occurredWe assumed the family was happy with all delivered.If there was a problem, there was plenty of time to correct.There was a charge of 202.30, June 19,2015.As an errorThe amount of should have been takencrediting her account of on June 23,2015.Summary,requested items were what the family orderedand if any incorrect items were not what ordered, they had atleast hoursto contact us to correct anythingIn speaking to funeral directorthe familyhad been at the funeral home during the 5hour prior to wakeNocomplaint was made, until this letter was receivedWe have tried to collecta remaining amount for the funeral debt, and finding the cc given had beendeclined or stolenWe have tried to contact for collection the remaining fees.and had received no responseWe service funeral homes.Sincerely***

On Fri, Jun at 11:AM , Whiterose wrote:***this is in response to the complaint received June 17,2015.The funeral was June 11,2015.L*** contacted us , she was told we could not do a crossrather a lid piecethat would stretch the back side of coffinwould be
12in long cost is 35.00.in completing this request delivery was made June 11, to the Gorgen Funeral Home at 11:00 for the visitation at 4:00.No contact was made to us until receiving this notice, thata problem occurredWe assumed the family was happy with all delivered.If there was a problem, there was plenty of time to correct.There was a charge of 202.30, June 19,2015.As an errorThe amount of should have been takencrediting her account of on June 23,2015.Summary,requested items were what the family orderedand if any incorrect items were not what ordered, they had atleast hoursto contact us to correct anythingIn speaking to funeral directorthe familyhad been at the funeral home during the 5hour prior to wakeNocomplaint was made, until this letter was receivedWe have tried to collecta remaining amount for the funeral debt, and finding the cc given had beendeclined or stolenWe have tried to contact for collection the remaining fees.and had received no responseWe service funeral homes.Sincerely***

On Fri, 26 Jun at 11:07 AM
, Whiterose <[redacted]> wrote:[redacted]this is in response to the complaint received June 17,2015.The funeral was June 11,2015.L[redacted] contacted us , she was told we could not do a cross. rather a lid piecethat would stretch the back side of coffin. would be 12in long cost is 35.00.in completing this request delivery was made June 11, to the Gorgen Funeral Home at 11:00 for the visitation at 4:00.No contact was made to us until receiving this notice, thata problem occurred. We assumed the family was happy with all delivered.If there was a problem, there was plenty of time to correct.There was a charge of 202.30, June 19,2015.As an error. The amount of 37.93 should have been taken. crediting her account of 164.37. on June 23,2015.Summary,requested items were what the family orderedand if any incorrect items were not what ordered, they had atleast 5 hoursto contact us to correct anything. In speaking to funeral director. the familyhad been at the funeral home during the 5hour prior to wake. Nocomplaint was made, until this letter was received. We have tried to collecta remaining amount for the funeral debt, and finding the cc given had beendeclined or stolen. We have tried to contact for collection the remaining fees.and had received no response. We service 16 funeral homes.Sincerely[redacted]