White Plains Honda

Review: Contract was entered into agreement between complaintant (buyer) and respondent (seller) on February **, 2015 for the purchase of a used vehicle at the respondent's dealership. On February **, 2015, complaintant expected delivery of the purchased used vehicle to be informed by an agent of the respondent that the registration for the vehicle was not processed by the [redacted] as the insurance policy's effective date was February **, 2015 and not the purchase date of February **, 2015. Complaintant was told by the agent of the respondent that he would not be allowed to leave with his purchased vehicle until it was shown that the insurance coverage was from the purchase date. Compaintant complied with the request and supplied the respondent with a corrected insurance policy and was then authorized by the agent of the respondent to take the vehicle into his possession. Complaintant had contractually paid a fee for the respondent to register the aforementioned vehicle and was told his temporary registration was valid until April **, 2015, and that the permanent registration would be delivered via the [redacted] before the expiration of the temporary registration. As of April **, 2015, complaintant never received a permanent registration and discovered the vehicle was never registered by the respondent.Desired Settlement: A registration fee of $235 was paid to the respondent with the expectation and understanding that they would register the vehicle, which they have failed to do. Complaintant wants the full refund of the $235 plus an additional payment of $800 for the added stress and potential risk involved with the respondent's failure to comply with contractual agreements . Additionally, complaintant wishes to have the respondent issue an apology. Thirdly, complaintant wishes to have all of the respondent's agents involved to be terminated for negligence.

Business

Response:

The registration was mailed to the customer on April **, 2015.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The dealership did not admit to fault at first nor did they issue a formal apology. Additionally, the dealership has not made any monetary contrition, up to nor including the amounts requested, nor acknowledged formally the negligence on their behalf. The vehicle was registered nearly two months after it was purchased and the only way the dealership saw fit to rectify the situation was to only upheld their agreement with no form of compensation. Furthermore, the amount paid to the dealership for the registration cost was more than the actual registration cost was; the dealership has not refunded the extra allocated amount; the contract was entered with the understanding that the registration fee was to cover the cost and only the cost of the registration, that all other fees were paid under the dealership fee section of the contract.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We have been trying to reach [redacted] since we received his complaint via phone and email, but have not heard back from him. Attached is a copy of the [redacted] reimbursement check sent to [redacted].

Review: I went there middle of day for yearly safety inspection. I walk-in. and they can do inspection for an hour. and I was living just crossed street. so I want to go home for getting my lunch. they promised when they finish they will contact me then I can pick up right a way. I'm living just 5 min walk distance. while I almost finish my lunch they called me that I need to change air filter and it costs $199. I shocked. so I asked if I don't want to replace that are you guys will not approve inspection. he said that they will finish inspection. so I ask them just finish what I asked. then he just hang up. and about 20 min later he, same person, called me they finished. so I went there after hang up phone. so.. it's just 5~7 min. and I paid what they ask. then I asked them get back my car key chain. and then they can not find my car key. and they just keep digging my car. and asked me empty my pocket. I was being gentle. I did what they ask. and wait for an hour while they walk around. and he said he can make new key. and that's it. I told them there is car key, key chain that I got gift for my first wedding anniversary AND usb stick. and they just keep walking around. I don't know they really feel sorry. I gave them a time. and they didn't call me back.Desired Settlement: They lost my car key and very meaningful key chain and UBS stick. at least, they should buy new usb stick for customer service. They are not care enough customer product. If they lost, they should replace those. not even everything.

Business

Response:

[redacted]

Gentleman:

We are in receipt of the complaint received on August *,

2014, from [redacted].

We contacted [redacted]; apologized for the inconvenience and informed

him that we are going to reimburse him the $80 for the lost key chain and the

USB stick.

If you have any further questions, please feel free to

contact me at ###-###-####.

Very Truly Yours,