White Plains Honda

Review: I was trying to trade in my 2011 Honda Insight. The Insight was leased and over-miled. After arriving at the dealership around 6:00 p.m. on 5/**/13, and picking a car, I informed my salesman, [redacted], at least 20 times that the Insight was over-miled. [redacted] ignored me each time, and [redacted] tried to have me sign the dealer lease form on the new 2013 Honda Civic before he finalized the deal that we agreed to. I wanted 12,000 miles, and [redacted] had 10,000 miles written down on the contract. I then went to the finance person around 9:30 at night. I explained the situation with the over-miles and the finance person said that "we can't do this deal, we'd lose too much money." I then met with the sales manager, [redacted] and we came to an agreement on a lease price of $384 per month and 12,000 miles per year on the lease. [redacted] said that for my inconvenience, the new car would be delivered to my house and the old car would be taken away on Thursday, 5/**/13 at 3:30 p.m. I arrived at my house at 3:30 p.m. Nobody from the dealer showed up until almost 5:15 p.m., after 3 phone calls from me to the dealership. The car that I received was damaged- someone smashed into the right, rear corner of the back bumper. The dealership tried to get me to accept the damaged vehicle and that they would fix it for free. I turned down the damaged car and said I wanted a brand new one. [redacted] offered me a 3 year maintenance package for my inconvenience. However, when I called American Honda Corporation yesterday, 6/**/13 to complain about this situation, the customer service representative from Honda stated that there was no service plan. Today, 6/**/13, I also called American Honda to complain that the dealership did not pay off my 2011 Honda Insight as stated in my sales agreement. I tried to call the dealership, but got the runaround and received no call back.Desired Settlement: I want the 3 year Honda Care full maintenance Warranty that was promised and explained to me and I also want the dealership to refund the payment $**2.90 that was debited from my checking account.

Business

Response:

Gentlemen,

Our office contacted [redacted] regarding his issues. [redacted] confirmed that he already received the check in the amount of $252.90 and the paper work regarding the Honda Care.

There are no other issues or concern at this time, the customer is now satisfied.

Review: I went there middle of day for yearly safety inspection. I walk-in. and they can do inspection for an hour. and I was living just crossed street. so I want to go home for getting my lunch. they promised when they finish they will contact me then I can pick up right a way. I'm living just 5 min walk distance. while I almost finish my lunch they called me that I need to change air filter and it costs $199. I shocked. so I asked if I don't want to replace that are you guys will not approve inspection. he said that they will finish inspection. so I ask them just finish what I asked. then he just hang up. and about 20 min later he, same person, called me they finished. so I went there after hang up phone. so.. it's just 5~7 min. and I paid what they ask. then I asked them get back my car key chain. and then they can not find my car key. and they just keep digging my car. and asked me empty my pocket. I was being gentle. I did what they ask. and wait for an hour while they walk around. and he said he can make new key. and that's it. I told them there is car key, key chain that I got gift for my first wedding anniversary AND usb stick. and they just keep walking around. I don't know they really feel sorry. I gave them a time. and they didn't call me back.Desired Settlement: They lost my car key and very meaningful key chain and UBS stick. at least, they should buy new usb stick for customer service. They are not care enough customer product. If they lost, they should replace those. not even everything.

Business

Response:

[redacted]

Gentleman:

We are in receipt of the complaint received on August *,

2014, from [redacted].

We contacted [redacted]; apologized for the inconvenience and informed

him that we are going to reimburse him the $80 for the lost key chain and the

USB stick.

If you have any further questions, please feel free to

contact me at ###-###-####.

Very Truly Yours,