Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Please find in this email the supporting evidence that White Knight Pest Control did go out and treat Ms, [redacted] ’s home We gave her the initial treatment at no charge, the cost for this would have been $plus tax; this discount was given at the beginning of the agreement She had subsequent quarterly treatments and was on a monthly payment plan This means that for each treatment scheduled months apart; she would make a payment every month, payments = quarterly treatment She made monthly payments on quarterly treatments leaving monthly payments unpaid The total unpaid balance was $ I have forgiven this balance for services rendered along with the $plus tax for the cancellation fee totaling $ So in actuality we are giving her $more than she had asked for Please note that the re-service listed was at no charge per our Service Guarantee Please let me know if I can provide you with any additional information Best regards, [redacted] – Office Manager
I spoke with Mr Bustamente today and explained that it can take some time for the collections company to process the request but it has been submitted and all fees are being waived [redacted] ***
The issue on this account was resolved prior to [redacted] (who is not the signed account holder) filing this complaint - The amount was voided and the account closed with a zero balance Thank you
[redacted] , This case was resolved on Oct 22nd The account was closed with a zero balance per my conversation with Mr [redacted] Here is a copy of my notes from that day: Please let me know if I can provide any additional information Best regards, [redacted]
Complaint: [redacted] I am rejecting this response because:Im happy that they have all their figures down, however White Knight did not come out and spray for insects like they were suppose toI even asked them to show me the signature of who signed and they told me that it was not legible and they could not even read it or will not hold anyone to itThe funny part is that is was not even our signature because no one has been to the houseWe have only seen them a total of times in a year and they drafted from our bank account every month regardless of coming outI think this is horrible business practice that a company can keep charging you for only services provided I tried to to settle this over the phone for several months and not one person wanted to treat me with respect but now that they have been reported they want to break it down This company has to be stoppedLook on Yelp and Google and see all the exact identical complaints and you will see an on going issueI refuse to be taken advantage ofI own my own business and would never do this to any of my clients Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: The Office Manager [redacted] at number [redacted] called and we did discuss the issues and our final agreement was that she would remove ALL CHARGES and remove... from collections. I then advised that I would respond to the BBB once she has made these changes. I called her on Tuesday 06/07/2016 and today Wednesday 06/08/2016 and had to leave a voicemail both times. I have not heard back from her and the collection is still showing on my credit report with no actions taken by the company at this time. Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI appreciate the company's effort to let me know that this was resolved Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] I will review collection information when it becomes availableAt that time I will make a decisionIf White Knight has taken the actions stated I will be content with the response Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: Well this a great that they finally made a zero balance on my account after several failed attempts to get them to respond to me.However are they not even going to credit mefor not coming out to our house and treating our house and yard that we have paid for the entire past year? We were charged for their service and they never even showed up I was expecting a partial refund for non service Regards, [redacted]
I called [redacted] and explained that she signed the 12 month agreement and initialed where it talked about the cancellation fee and the service guarantee. She decided it would be cheaper to keep the account. I waived a late fee in the amount of $10.83 and removed the cancel fee.... I made payment arrangements with [redacted] to pay the past due amount of $97.41 by January 20, 2016. This issue is resolved.
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Please find in this email the supporting evidence that White Knight Pest Control did go out and treat Ms, [redacted] ’s home We gave her the initial treatment at no charge, the cost for this would have been $plus tax; this discount was given at the beginning of the agreement She had subsequent quarterly treatments and was on a monthly payment plan This means that for each treatment scheduled months apart; she would make a payment every month, payments = quarterly treatment She made monthly payments on quarterly treatments leaving monthly payments unpaid The total unpaid balance was $ I have forgiven this balance for services rendered along with the $plus tax for the cancellation fee totaling $ So in actuality we are giving her $more than she had asked for Please note that the re-service listed was at no charge per our Service Guarantee Please let me know if I can provide you with any additional information Best regards, [redacted] – Office Manager
I spoke with Mr Bustamente today and explained that it can take some time for the collections company to process the request but it has been submitted and all fees are being waived [redacted] ***
I spoke with [redacted] today and confirmed that her issue had been satisfactorily resolved
Our branch manager in Dallas called the property manager and the tenant and this issue has been resolvedThank you! ***
This has been handled with the customer
She is on schedule tomorrow with our technician [redacted] our Rep [redacted] will follwith her on Wednesday
I spoke with the customer today and this issue has been resolved - [redacted] ***
The issue on this account was resolved prior to [redacted] (who is not the signed account holder) filing this complaint - The amount was voided and the account closed with a zero balance Thank you
[redacted] , This case was resolved on Oct 22nd The account was closed with a zero balance per my conversation with Mr [redacted] Here is a copy of my notes from that day: Please let me know if I can provide any additional information Best regards, [redacted]
This has been fully taken care of with the customer Thank you
Complaint: [redacted] I am rejecting this response because:Im happy that they have all their figures down, however White Knight did not come out and spray for insects like they were suppose toI even asked them to show me the signature of who signed and they told me that it was not legible and they could not even read it or will not hold anyone to itThe funny part is that is was not even our signature because no one has been to the houseWe have only seen them a total of times in a year and they drafted from our bank account every month regardless of coming outI think this is horrible business practice that a company can keep charging you for only services provided I tried to to settle this over the phone for several months and not one person wanted to treat me with respect but now that they have been reported they want to break it down This company has to be stoppedLook on Yelp and Google and see all the exact identical complaints and you will see an on going issueI refuse to be taken advantage ofI own my own business and would never do this to any of my clients Regards, [redacted]
White Knight contacted customer on 11/14/and issue has been resolved
Complaint: [redacted] I am rejecting this response because: The Office Manager [redacted] at number [redacted] called and we did discuss the issues and our final agreement was that she would remove ALL CHARGES and remove... from collections. I then advised that I would respond to the BBB once she has made these changes. I called her on Tuesday 06/07/2016 and today Wednesday 06/08/2016 and had to leave a voicemail both times. I have not heard back from her and the collection is still showing on my credit report with no actions taken by the company at this time. Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
I sent a response on 7/that this issue was resoolved with the customer - thank you [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI appreciate the company's effort to let me know that this was resolved Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] I will review collection information when it becomes availableAt that time I will make a decisionIf White Knight has taken the actions stated I will be content with the response Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: Well this a great that they finally made a zero balance on my account after several failed attempts to get them to respond to me.However are they not even going to credit mefor not coming out to our house and treating our house and yard that we have paid for the entire past year? We were charged for their service and they never even showed up I was expecting a partial refund for non service Regards, [redacted]
I called [redacted] and explained that she signed the 12 month agreement and initialed where it talked about the cancellation fee and the service guarantee. She decided it would be cheaper to keep the account. I waived a late fee in the amount of $10.83 and removed the cancel fee.... I made payment arrangements with [redacted] to pay the past due amount of $97.41 by January 20, 2016. This issue is resolved.