White Hills Cash

Review: MY COWORKERS ARE BEING CALLED FROM TWO NUMBERS SO FAR ONE AT [redacted] AND [redacted] SAYING I AM GOING TO JAIL IF I DONT PAY THEM BUT THEY WONT TELL ME WHO IT ISWITHOUT MY SOCIAL SECURITY NUMBER. I SAID TAKE THE NUMBERS OFF YOUR LIST AND THEY SAID THYE WOULD AND I SAID I WAS FILING A REPORT AND WAS TOLD TO SHUT UP AND THEY WOULD TAKE THEM OFF. I DONT KNOW HOW THEY GOT MY NEW NUMBER I JUST CHANGED IT THIS MORNING. THANK YOU [redacted] I FEEL THIS IS FRAUD IF THEY CANT PROVIDE ANY INFORMAITON ON WHAT OR WHO I OWE AND TO THREATEN TO GO TO JAIL IS VERY SCARY ESPENGCIALLY TELLING MY COWORKERS AND CALLING MY JOB SAYING THE SAME THIDesired Settlement: PLEASE STOP THEM FROM CALLING ANY NUMBER THEY HAVE PERTAINING TO ME AND IF I OWE THEM ANYTHING THEY SHOULD BE ABLE TO SEND ME DOCUMENTAITON TO SUPPORT WHAT I OWE

Business

Response:

Dear Ms [redacted],

We are troubled to hear about your situation. I do see that you applied for a loan, but never took it out to the best of my knowledge; therefore we have no reason to be contacting you. Unfortunately, someone may be cloning our phone ID to call you. We never threaten people and we would never call you and ask you for your social security number. We have a process in place for our customers to protect them from scams of people calling and pretending to be us. Our customers are to ask the caller for their security code and if the called doesn't know it the customer should hang up. Please let us know if we can do anything to help. Should they leave you a number to call, we will be more than happy to report the caller.

Sincerely,

Director

[redacted] ext [redacted]

Review: I was paying a loan from April all the way until august .The Loan was for $400 dollars. They took out $100 or more from my checking account.They took out money all the way up until August I will conform that I pay at lease thousand by August. In between august I call them to see if I can pay my loan off in two weeks I check back with them to see if my money went to them they said I had a drop call and I wanted them to get me recepit that I payed for loan they didn't do it.Desired Settlement: The overage was 500.00 .I would like the refund put back in my [redacted] account that it was taken out of. Thanks

Business

Response:

Dear Mr. [redacted],

Please be advised that your account was settled per you agreement with [redacted] on 8/31/13. Up until then your were paying the loan off per your loan agreement, based on the fact that you did not pay the loan off in full on your first payday. Again as a courtesy, $442 was waived on your account to settle it out.

Should you require a copy of the loan agreement, please advise and I will have one sent to you as soon as possible.

Regards, [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

[redacted] ps please send copy of loan agreement thanx

Review: Signed agreement with White Hills cash. Was charged more than agreed amount by a company they gave my account to without my knowledge or consent.

I signed an agreement with White Hills Cash for $550. I was told my first payment would be $125 (discounted 25%) plus $10 for the wire transfer fee. This morning my account was debited $173 by [redacted] Cash. I called White Hills and they could not tell me why I was charged more nor could they credit me for approximately a week. On top of that, I was not informed that my loan would be handled by a company that I did not authorize. So my checking account was debited more than agreed on by a company I did not know about and now my checking account is going to overdraft and they won't do anything for about a week. I have used this service before and payed far too much interest charges. I thought long and hard before using it again knowing because of the charges incurred but emergency situation came up and I had to do something. I should have stuck with my gut because I got violated by more than just their usual over-the-top fees.Desired Settlement: I request that my account be canceled and no more debits be taken by White Hills Cash or [redacted] for failure to notify me of changes to my account and for over charging me causing my checking account to overdraft. After this payment I feel that it is more than fair that they terminate my account as satisfied and cease marketing or contact with me. I have also paid them in enough in the past to more than make up for the remainder of my loan amount.

Business

Response:

Dear Ms. [redacted],

I have reviewed your file and in response to your complaint, I so see the following:

You requested and received a loan for $550.00 on 1/7/14. Shortly after that your account was assigned to [redacted], which we have permission to do via the contact you signed. Unfortunately there was a system glitch and your account was debited $173.73 in error. I see that once you made the company aware of the error, you received a $40 credit into your bank account. Your account now reflects the 25% discount off the first finance charge and a courtesy discount of $10 off the principal.

Should you fax me your bank statement of any over drafts, that were caused because of the system glitch, I will be more than happy to work something out in your favor. As of right now I have stopped any automatic debit from your account. Your balance with [redacted] as of today is $540. I will be happy to request [redacted] to reduce that balance by $130, if you call and set up some type of pay back arrangements. As I am working in concert with their manager to help resolve this issue.

You may contact me at ###-###-####, extension [redacted] or

[redacted], Manager [redacted] Cash ###-###-#### Extension [redacted]

Review: In October 2012 I received $330.00 from White Hills Cash. Since then I have paid $510.00 and only $41.00 has been applied toward the principle. I have a lot of medical issues and a lot of medical bills. I find it difficult to keep up with the payments. I have tried to explain the situation to them but they show no compassion and are unwilling to make a settlement.Desired Settlement: I would like White Hills Cash to accept what I have paid and close my account.

Business

Response:

I do apologize that we overlooked this complaint, but I do see that Ms. [redacted] no longer has a balance due on her account and there has been no negative reporting.

Regards, [redacted]

Director

Review: I missed a payment. The company charged me late fees, collection fees, and interest in addition to my missed pmt. My principal did not decrease.

I missed a payment. The company charged me late fees, collection fees, and interest in addition to my missed pmt. My principal did not decrease, it increased. The representative informed me that all of the fees are separate from my principal payments. She could not explain practice. She said I needed to pay $155 in collection fees and $90 for the current month payment.Desired Settlement: Eliminate the excessive fees.

Business

Response:

February 24,

2015

Revdex.com of

Wisconsin

RE: [redacted]

Case: [redacted]

We are in

receipt of the complaint dated 2/23/2015 related to Ms. [redacted] regarding

the above referenced case number. Ms.

[redacted] is one of our VIP customers and contacted us on 2/14/15 regarding her

delinquent account balance. As a

courtesy at that time, a decision was made to waive out the outstanding

collection balance to bring her account current. As of today, her account has

been paid in full and her account is in good standing.

We value

Ms. [redacted]’s business and apologize for any misunderstanding that may have

occurred.

Thank you for bringing this matter to

our attention.

Regards,

White Hills

Cash

Review: Hello I have made an agreement with this company in regards to a $400.00 loan. My agreement was to pay them back 120.00 a month with interest involved but they're trying to make me pay them back over $3400.00. Their interest rate is over 800%. That does not sound right or legal. I want to see what they can actually charge me so that I can pay off this loan and be done with them. I am not even sure if they are licensed to do that kind of business in Colorado but I need to know what my rights are and if we can address this complaint with them asap? Please assist me with this complaint and any recourse that you can? Thank youDesired Settlement: I just want to get this loan off my record and settle on a payment to them that is reasonable. I have already made 5 payments of $120.00 which I can provide proof for. That is $500.00. How much more are they wanting that is reasonable to get this loan off my accnt and my bank account.

Business

Response:

Dear Ms. [redacted],

Review: Whitehill cash has been charging my checking account with [redacted], on the strenght of an application that was placed on a closed account, with [redacted]. They have charged my account roughly $475 on a supposively $500 cash advance. When I spoke with the customer service representive,[redacted] of Whitehill cash, she indicated that I needed to let them see that the account number they claim to have funded does not agree with my current account and they would refund the money. Whitehill cash still claims to this and is preparing to charge my account once again on 6/14/2013, some $125. I would like for my funds to be refunded and them to stop charging my account.Desired Settlement: I would like for my funds to be refunded and them to stop charging my account, immediately!

Business

Response:

Here are the findings of a review of the customers file:

Review: A coworker informed me on 4/30/14 that she had received a phone call for me at work. The call was from "[redacted]" with White Hills Cash, and I was supposed to return his call ASAP at

###-###-####. Several extended family members have also received phone calls for me at their residences recently. Although I don't know or sure, I suspect these calls may also have been from White Hills. I called the number later that evening, and spoke to a representive. She said that I had an account with them that was over 300-plus days delinquent, and they were trying to collect payment. I have used White Hills Cash in the past, but my accounts were paid in full and I informed her of this. She said that I had a payment agreement with them (over a year ago, apparently) and that my last arranged payment did not clear my bank. I have not heard from this company at all during the past year, and told her this. She said there have been multiple phone calls and e-mails sent to me, which I have NOT received. She said that one had in fact been sent that day. I had her hold while I checked my e-mail account, and there was none from them. I even checked my spam folder at her suggestion. She said she would report this issue to her supervisor. I told her that if they could provide me with some record of my previous loans and payments via mail or e-mail, that I would review it, but as far as I was concerned I didn't owe them anything. I don't understand why I am hearing from them now after supposedly owing this money for over a year. The bank account that I had while I did have loans with them is now closed, so I don't have any records of what I received or paid. I DO know without question, though, that with their ridiculous interest rates I paid them back what I originally borrowed and much, much more! I have done some research on this company, and have found that they are not licensed nor even legally allowed to operate in Ohio, over the internet or otherwise. I also have read the numerous complaints from others through your agency.Desired Settlement: I want White Hills to clear my account and stop contacting me immediately at home and at my workplace.

Business

Response:

Dear Ms. [redacted],

Our phone records indicate that we have reached out to you almost monthly at the ###-###-#### phone number where we have left messages for a return call from you. We have also emailed you numerous times at [redacted] I do not know why you did not receive anything until now; however, as a courtesy we will settle out you remaining balance of $540 on you last loan.

Sincerely,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received, your complaint will be closed Administratively Resolved]

Revdex.com,

I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

As I stated before, I believe that my balance was paid in full. I recall initially borrowing an amount in the range of $300-$400 from them. I know the loan was carried over for several months and I was charged $90-$100 every two weeks. I am certain that I paid back the money that I borrowed plus much much more in exorbitant interest fees. I have asked the company to send me an overview of any loan and payment activity they have so that I can review it. I am not simply going to "settle" and make a payment on a loan that I do not owe. Also, the e-mail address they have for me is incorrect, which explains why I never received any e-mails from them. Furthermore, since dealing with this company in the past, I have found that they are not even legally allowed to operate or make loans in the state of Ohio, which should make any contract I had with them null and void. However, they did not address this issue in their reply.

Regards,

Business

Response:

Review: In July 2013 I borrowed $305, since then White Hill has dedeucted bi weekly $91.50, which shouwl have paid this loan off. As per my conversation with this company I haven't even been paying on the principal. This wasn't disclosed to me in the contract. As a result I have defferred all ACH withdrawals.This company has been paid over $600 for this loan. Additionally, this company is harrasing references supplied to them. They have called me at work to collect this debt several times per day. I have been written up due to this and may lose my job for allowing them to contact my agency. Please refrain from further contact unless via snail mail. As a consumer, I'm prepared to fight this battle in court if a resolution cannot be made by both parties. This company has collected on this debt way over.Desired Settlement: Zero balance my account due to terms no fully explained. Additionally,I've been harrased and threaten by representatives calling me. Latest call on 10/21/13 rep refused to provide her name and suggested that she will continue to call me and references.

Business

Response:

Dear Customer,

Please refer to the Truth In Lending section of your binding contract that explains the payment options should you not pay you loan in full. We are sorry that you did not take the time to review or understand it; however as a courtesy, we are waiving your balance and settling out your account.

Sincerely,

Review: I applied for a payday loan thru a company called [redacted]. The loan was suppose to be for $1000 to $1500. I never heard back from the approval for [redacted]. However, I did get an email from White Hills Cash stating that I had a payment due. Because they had deposited $255 into my account. I tried calling and emailing them several time in regards to the loan. I got know response back. Finally they sent me another payment notice in July and I sent another email back to them asking to explain about the paying back the $250, they replied back and said they had no record, so I replied back and pasted the email that they had sent me (I still have the correspondence). I called and spoke to a collection agent about the loan and they transferred me to the loan department. I then spoke with a Jovana Martin; I asked her about the loan, and I explained to her that I never put in a loan with them. She began to explain about a contract and I told the I never signed a contract with them. I asked her to send it to me. So she emailed me the contract, and it was the contract for the $1500 that I had done for the Pick The Loan.com. These people are doing business under another company name and passing off contract to them. I am not a dumb man or ignorant, and I would never consent or sign an agreement to payback $1,722 to borrow $250 at 675.75 interest rate.Desired Settlement: I have paid them $459 dollars to date and I want my account closed and settled.

Business

Response:

I do apologize that is has taken me so long to respond. My email if filled daily and somehow this was

overlooked.

We do not know [redacted]. It could possibility be a site of one of our

lead providers. That may be the reason

you never heard back from them. I do

show that we receive an application filled out by you and that received a $305

loan on 5/7/13 and that this particular loan was paid Off by 5/31/13. Then you requested another loan for $330 on

6/4/13. We spoke with you several times

when you called in to check on balances, as to whether or not you qualified for

another loan and when you wanted us to move you due date of 5 days. We did accommodate your request to move your

due date on 6/26/13 and have not been able to reach you since.

If you were emailing [redacted] we would not have

received it. I do show that you

completed two separate agreements one for #305 and one for $330. None of the

numbers you refer to in your complaint refer to any of our loans, outstanding

balance or interest rate for you.

Your balance due is $588 as of now, as a courtesy, we will

waive all your fees and settle your account for the $330 in principal that you

owe. We will also be happy to offer you

interest free payment arrangements to help you with this situation.

Please let us know if you want us to email you copies of

your agreements.

Sincerely,

Director, White Hills Cash

Business

Response:

I do apologize that is has taken me so long to respond. My email is filled daily and somehow this was overlooked. To respond to your claim that we do not work under the name [redacted] nor do I know [redacted]. It could possibility be a site of one of our lead providers. That may be the reason you never heard back from them. I do show that we receive an application filled out by you and that you received a $255 loan on 5/23/13. I also see that you called in to have your paydays re-set from semi-monthly to bi-weekly this month. The Truth In lending Disclosure which is part of the contact you provided an e-signature on does provide a schedule that shows that if you chose not to pay your loan back in full and you follow the payment schedule on it, that you APR would be 675.57% and that your total payments would be $1722. This is why we send emails and encourage our customer to pay the loan in full on the first due date.

As a courtesy, we are waiving the balance of your loan and considering it settled.

Sincerely,

Director, White Hills Cash

Review: I have received several payday loans from White Hills Cash in the past - and never had a problem. I've settled several of my loans with them. However, this current loan is horrible. I've no idea what's going on with their systems, however, I received an email stating that there was a problem with their system, and that they were unable to process the payments via ACH - and they were requesting my debit card information. I thought this was odd, because looking at my bank account, they are still taking funds out via ACH. So I did not give them my debit card information. Every payday, they withdraw money from my account, however, I keep getting several telephone calls from them both on my cell phone and my work phone (I'm not allowed to get calls at work, which has also caused issues). I also get emails stating that they are marking my account as "refusal to pay" and that they are going to report my to chex systems. I feel as though this is unethical, and I also feel it as threatening. They are taking money out of my bank account, so I'm not sure what their issue is.Desired Settlement: I want White Hills Cash to stop harassing me at home and work! I'm paying on my loan, so there is no reason they should be having their collections department harassing me.

Business

Response:

Dear Mr. [redacted],

White Hills Cash always strives to provide excellent customer service and we are very sorry for any confusion caused by our system's issue. Where the confusion lies is with na $88 NSF we received on 2/14/14. We did have a debit of $19 clear which paid in full loan #[redacted]-**, but the payment for loan #[redacted]-**was returned as NSF. I know that our inability to reach you has also caused a problem so you weren't able to get the correct explanation for the "Refusal to Pay". As a courtesy and based on you Valued Customer Standing with us,effective 4/14/14, the balance remaining on your current loan will be waived.

We are sorry for any inconvenience this may have caused you. Should you have any questions, please give me a call.

Sincerely,

[redacted], Director

Review: I have asked White Hills Cash not to call my job anymore. They are still calling my workplace. They have also told the secretary that they will continue to call my job. This company has my cell phone number and email address. I have asked them to only call my cell phone.They need to refrain from calling my job and stop being so darn rude.Desired Settlement: Do not continue to call my job.

Business

Response:

Dear [redacted],

I do apologize if someone continued to call your work after they were asked to stop. I have personally marked your file as Do Not Call and no one should be calling for our organization. If you get a call again, please as the person to provide you with your security code. If they do not give you the correct one, then it is now our organization calling. Should you not remember your security code with us, please send us an email or call us. We will email it to the address on file.

Sincerely,

Director

White Hills Cash

###-###-####

Review: I have two loans with this company which I have never missed a payment or been late. I have used there services on several occasions. Recently I received a email from this company stating there was a problem with them getting the payment by [redacted] which was the way I have always paid. I called and gave the made the payment by my debit card as a one time payment. My information was not to be kept on file or stored. I also received several harassing calls after this payment was made. This was on January 10th. I emailed on the 24th of January to see if the [redacted] was going to be drafted. I did not receive a response so I assumed the payment was good. The payment did not come out so I called and made the payment again with my debit card. I also stressed my information was not to be kept on file. Today February 7th I pull up my accounts to review and White hills cash has stored my information on file and drafted a payment from my savings account without my permission. This is against the law and I will be contacting my lawyer in regards to there practices. I called to try and discuss and they would not allow me to speak with a managerDesired Settlement: I would like the remaining balance of these accounts cleared and I will allow that to be the end of this issue. I pride myself on being honest and I have never been late with this company in all the years I have been doing business.

Business

Response:

Review: I GOT A PAYDAY LOAN FROM THEM OF $150.00 IN APRIL OR MAY 2013. THEY TAKE BI-WEEKLY PAYMENTS IN AMOUNTS THAT ARE DIFFERENT EACH TIME. I WAS CURIOUS ABOUT PAYOFF AMOUNT AND THEY RESPONDED IT IS $169.00. I WOULD LIKE THIS RESOLVED, I HAVE PAID WAY MORE THAN THE $150.00.Desired Settlement: JUST HAVING ACCOUNT PAID IN FULL.

Business

Response:

Dear Ms. [redacted],

as per you signed loan agreements terms and conditions, you have a balance of $216.00. As a courtesy, I am waiving the balance and will consider you account as settled.

Sincerely,

Director

White Hills Cash

###-###-####

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: White Hills Cash contacted us about a loan they said we have with them. We have NO LOAN with them. No matter how many times I told them we didn't, they kept insisting we did. I asked for proof of the debt and they sent me a contact with all of our information, including our bank account info with an electronic signature. We did not take out any loan with them. We have not received any money nor have we paid them any money, even though they said we have. Our bank statements will prove that we have not received or paid them any money. They just keep insisting that we do.Desired Settlement: We want them to delete all our information out of their system. I don't know how they got all of our banking and personal information, but they should not have it. Hopefully they have not sold it to any other companies that practice business this way.

Business

Response:

Dear Ms. [redacted],

Review: I got a paid loan from them for $455 and we agreed on me paying back a total of $590. They collected $680 and said the pay off was $519 more. I asked for the document agree me and they emailed me a copy stating I owe $3850. They said they was charging me 778.04% interest on a $455 loan.Desired Settlement: a check for $90 mailed to my house. I had to close the account because they keep taking payments even after I paid them off.

Business

Response:

Reference: Case ID [redacted]

Dear Ms [redacted],

The agreement that you were required to read and sign included the Truth In Lending Act that you are referring to which states what you would owe should you choose to make bi-weekly payments in lieu of paying your loan in full. You also received emails prior to each pay day reiterating the terms of the loan so that you could make an educated decision on your needs and capabilities.

By signing your Loan Agreement, you agreed to the application of Ft. Belknap Indian Community law. You agreed to comply with all of the terms and conditions of the Loan Agreement upon execution. White Hills Cash relied upon your representations in good faith and approved your loan based upon such representations.

White Hills Cash always strives for excellent customer service and we are willing to work with you to achieve resolution of your concerns. As a courtesy to you, after today, we will accept your payments up to date to satisfy your principal loan amount and all finance fees incurred with respect to your loan. This means that, as per your request, we now regarding your loan as completely settled and we will not seek additional payments from you or further collect on monies owed under the terms of your Loan Agreement. However, the terms of your contract will stand and we will not be refunding any payments to you. We hope this compromise is satisfactory. We appreciate your business.

Respectfully,

Manager

###-###-#### Extension ####

Consumer

Response:

I never received a copy of the loan. I only gave them my informationj over the phone, went on their website and to confirm my information was correct. I do have bank settlements showing that I made the payments that where over the amount that was agreed and the amount that was transfer initially. I also seen that state loans in louisiana don't permit them charging me over 75% interest on a payday loan.

If I never signed anything or agree to the loan does that mean I owe them 700% interest on an illegal loan?

[redacted]:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Regards,

Consumer

Response:

White Hills at number [redacted] is still contacting my friends and family asking for me to get in contact with them for their payments after this was resolved. What can I do to stop them from harassing us?

Business

Response:

It took a shot time to settle out the account and get it pulled for the dialer. The customer nor anyone else she provided a number for will be called.

Sincerely,

Consumer

Response:

This is the email and copy of the message they been leaving my fiancé. This message was left on his [redacted] account. They was contacting him for my payment after the first case was closed and they agree to stop contacting for payments. I wish for this organization and its affiliations to stop contacting my friends, family and myself in regarding to anything dealing with me opening a new account with them or past due amounts.

[VOICEMAIL FROM WHITE HILLS]

ACCESS FINAN :[redacted]September 6th, 2013 at 09:27 am Good morning, [redacted]. This is [redacted] from White Hills. I'm calling in reference to [redacted]. She leave your name as a reference. I really need to talk to [redacted]. If you don't mind please have her call me [redacted]. Thank you.September 6th, 2013

Business

Response:

Ms. [redacted],

your account has been settled and removed from any of the calling list. You should not hear from us again.

sincerely,

Review: I currently have two open loans with WHC. I have used them prior to these, and recently received suspicious emails from them wanting debit card information saying they were having issues beyond their control and unable to process my ACH payment, which is normally deducted every payday. I have MORE than paid these loans over anyhow, and I am not going to be placed into any unethical scamming to get money. This is probably because their license to lend for Georgia is no longer legal, and if I gave them my debit card information they could take whatever they wanted and find a loophole.Desired Settlement: I want my loans considered paid and closed. I no longer want any dealings with this company and their schemes.

Business

Response:

We apologize for the delay in the response, but due to a change in management we were not aware that the inquiry was still open. Ms. [redacted] was an excellent customer of WhiteHillsCash. Our payment processor went out of business and we attempted to contact our customers including Ms. [redacted] to arrange for alternative payment methods including debit card. We assured her that this was not a scheme or anything fraudulent. As a courtesy, the balances on Ms. [redacted]'s accounts were waived on August 8, 2014

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business' response. If you wish, you may update it before sending it.]

Revdex.com,

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Regards,

Review: I applied for a payday loan and next thing you know I woke up with money in my bank account. I called on this loan because I was never contacted in anyway before the deposit was made in my account. I tried to log on to their webpage with my email and last 4 of my ssn and it said thank you for signing your document. I called to see how I can pay this off they said I would pay 90 every 2 weeks until the 394 was paid off. I took out a 300 loan the 94 was interest. Now they decide whenever they want to take money out of my back account and I called them again today and was told that I pay 90 every 2 weeks as interest only none of that money goes to the loan itself I need help how do I stop them from taking money out of my account. This place needs to be shut down.Desired Settlement: I would like this company shut down it is a complete scam. I need further instruction on how to pay this money back and how do I stop them from attacking my bank account when this was never authorized.

Business

Response:

Dear Ms. [redacted],

Review: Company calls everyday after I have spoken to and have explained the situation and tells me that I haven't spoken to anyone.

On 5/10/2013 I received a call to my job from an agent at White Hills Cash after I have already requested them not to call my job. I told the agent that she is not suppose to call my job and agent proceeded to speak about my situation with out verifying if I was the correct after she pronounced my name incorrectly. I told her that after I tell her she can not call my job there is no conversation. She stated that she can speak about my account because she already called. That would defeat the purpose of not calling someone's job. In that case any collections agent can say,"oops, sorry, but since I already called your job, you are in collections." She, (the agent), violated a federal law by calling my job after I asked for my job not to be called, by not verifying if I was the correct person and also by continuing to speak after I told her that she's not allowed to call my job. Also by not asking if I'm able to talk due to me being at work. I called the company and spoke with an agent who was not helpful then trans me to a super without my knowledge. The super advised that he will speak with agents but the tone and attitude of his leads me to believe that he is not. Being that I see thousands of complaints online in regards to White Hills Cash, someone needs to deal with them promptly.Desired Settlement: Stop calling my job and me everyday after I have made arragements with an agent already. Teach White Hills Cash agents how to speak to borrowers in a professional mannor.

Business

Response:

Dear Mr. [redacted],

Review: Idid Not Apply nor receive Any money From This Company [redacted] they have debt My Account At Wright PattDesired Settlement: Stop Debting my Account & Refund All Monies Lost !!! [redacted]

Business

Response:

Dear Mr. [redacted], In July 2013 you originally took your loan out with another company Bright Star Cash. On August 28, 2013 your were sent an email that advise you that your loan was now assigned to White Hills Cash, LLC as the terms of your loan agreement allowed. As a courtesy, we are waiving the balance of $67 and settling out your loan, but we will not be making any refunds. Please let mek now should you have any question. Sincerely,[redacted]