White Castle

I loved this place. After being busy for a few weeks, I recently revisited them, and their burgers still tasted the same as when I first tried them. I ordered my all-time favorite Cheeseburger and onion ring again. They are freshly cooked and very tasty. The staff are also fast and received my orders immediately.

We are in receipt of the complaint for # [redacted] We have fully investigated this complaint The customer was refunded for their full order and the store offered to replace the order or give them a gift card for future use The customer declined our offer The Team Member was disciplined and the entire staff has been retrained on proper food handling proceduresThe health department visited the store and verified the team was retrained Our Risk Management Department reached out to Ms [redacted] with the attached letter dated August 8,

The customer was contacted by the District Supervisor who apologized for the inconvenience and is sending the customer a coupon to replace her entire order - cheeseburgers, cheese fries, double cheeseburgers, fry and medium soft drinks Customer seemed satisfied with this Thank you

We have tried contacting Ms*** several times prior to her complaintI am mailing check # *** for $made out to *** *** to her *** *** address today

Initial Business Response /* (1000, 10, 2016/02/01) */
[redacted]Document Attached[redacted]
We have made numerous attempts to contact Mr. [redacted] by phone and left messages to which he did not respond. An email was sent to him today in an attempt to contact him. Thank you.

We are in receipt of the complaint for #[redacted].  We have fully investigated this complaint.  The customer was refunded for their full order and the store offered to replace the order or give them a gift card for future use.  The customer declined our offer.  The Team Member was...

disciplined and the entire staff has been retrained on proper food handling procedures. The health department visited the store and verified the team was retrained.  Our Risk Management Department reached out to Ms. [redacted] with the attached letter dated August 8, 2016.

The customer was contacted by the District Supervisor who apologized for the inconvenience and is sending the customer a coupon to replace her entire order - 10 cheeseburgers, 2 cheese fries, 3 double cheeseburgers, 1 fry and 3 medium soft drinks.  Customer seemed satisfied with this. ...

Thank you.