Whipple Industries Reviews (1)
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Whipple Industries Rating
Address: 3292 1/2 N Weber Ave, Fresno, California, United States, 93722-4942
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Initial Business Response /* (1000, 10, 2015/09/30) */
The customer in question sent an old, out of date engine control system to us that we clearly do not work on or repair, as stated on our website. After the tech explained this to the customer, the customer requested that we ship it to someone...
else. The customer provided a pre-paid, pre-made shipping UPS label for return. We do not ship via UPS, therefore we give UPS packages to the driver when they drop something off. The label provided, which the customer supplied, shipped it back to the customer instead of the place he wanted it forwarded to (customer did not supply proper label).There was also a delay with UPS picking up the package, again since we do not ship UPS, the drivers will only take something if they have room in their truck. The customer did not arrange a "pickup" from UPS, therefore we are at the mercy of UPS and driver.
To try and help the customer out, we offered to arrange freight for him, 2-day delivery to the place of his choice at our expense via FedEx, which we did at no expense to the customer. The customer was never charged anything from us, therefore us covering cost to freight the ECM's 2-day delivery is more than fair.