Which Wich

*** *** ** *** Sent: Friday, September 30, 12:PM To: drteam Subject: Fwd: Whic Wich Superior Sandwich Complaint id # *** was already resolved on 9-24-Customer got a full refund and a free meal

To whom it may concern,I will outline the situation which lead to this complaint to highlight:This complaint is related to having a vehicle sold without deposit.The complaint puts Diesel of Houston in a bad light, when we actually made a good faith attempt to assist the customer on a Saturday
It is difficult to close some deals, due to Financial Institutions limited hours during Saturday.The customer has buyer's regret, and should have made a decision whether or not to purchase prior to completing the transaction. Initially, on Thursday, 4/07/Mr*** was interested in a *** *** *** with 2-wheel drive and a
short bed. This vehicle had a wide number
of modifications including a inch lift kit and 35” Mud tread style
tires. However, during a conversation later
that day he expressed an additional interest a *** truck with a welding bed and
4-wheel drive. At the time there was also
another party already interested in this particular *** truck. Mr*** indicated to us that he would be coming
to view both trucks without any deposit We explained to him without a deposit there was no way to prevent a vehicle being sold Mr*** declined to put a deposit down on either truck at this timeOn 04/08/16, the other interested party secured
funding and paid in full for the *** truck a day before Mr*** had planned to
travel without deposit. Out of courtesy
for his time and travel we called to inform Mr*** that this *** truck was no
longer available. During this conversation Mr*** indicated that he understood the situation and asked us to let him know if
we had something else similarly available.
We agreed to assist him and left the conversation at thatMy Executive Director, Anthony ** was witness to this conversation and will attest to my professional tone and demeanor. On Saturday, 4/9/Mr*** showed up to our dealership
unannounced minutes prior to close He was with a diesel mechanic to look at the *** *** *** with a flat
bed and 4-wheel drive. We provided an
opportunity for him to test drive and inspect the truck prior to purchase. After his test drive and completed inspection
the decision was made to purchase this truck.
We assisted in sending paperwork to his Financial Institution on a
Saturday and stayed open until the deal was closed. The contract was completed so
that he could take ownership of this truck therefore, finalizing this
transactionFollowing this purchase on 4/12/16, Mr*** expressed the desire to
return this truck due to it not meeting his needs. This was through text messages time stamped on my phone Therefore, the information provided by Mr*** has been timed incorrectly In reference to my earlier conversation with Mr***, he wanted a modified truck with a lift, 2-wheel drive and a lower price point. Then he wanted a truck with a welding bed and
4-wheel drive. Regrettably, this was sold
due to secured funding from another party and no deposit provided from Mr***. Finally, he wanted a newer year truck with a
flat bed, 4-Wheel drive and a higher price point. Due the wide variance of his interests, we
provided him an opportunity to inspect and determine if this truck was suitable
for his needs prior to purchaseI feel this complaint is unfortunate for Mr*** However, as a Business I believe I conducted myself in a manner in line with the Revdex.com Code of Conduct I attempted to communicate openly regarding what trucks were available to Mr***, therefore maintaining trust I also reached out to him when one of the available trucks were sold without a deposit being placed from Mr*** Finally, I made attempts to ensure he would be happy with his purchase prior purchase and prior to leaving our dealershipLastly, I have included a copy of Mr***'s Bill of Sale, which fully discloses the vehicle make and model, VIN number, mileage, and details regarding this vehicle This would have been reviewed prior the completing the sale I will also provide a link to our website listing to show that no, "advertising issues" are present for this truck he purchased.Website Link: http://www.dieselofhouston.com/2012_***%203500HD%20CC_Houston_TX_262237102.vehBe...⇄ Regards,Lee *** | PresidentDiesel of Houston