Whalers Realty Management Company, Inc.

Aloha Mr. ***,We have processed the final credit requested $97.50, details below, resulting in a 50% refund of your entire stay not just 50% of the nights booked.Please remove the bad posts and reviews made on Yelp, Trip Advisors, Revdex.com and cancel the dispute with American Express at your earliest convenience.Greatly appreciate confirmation so that I can notify the owner.Thank you,***Property Manager & Real Estate SalesWhalers Realty Management Company Inc.*** ***, R (PB) - *** ** ***, ***.***@*** *** fax: ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Aloha [redacted],We received your first letter dated January 7th 2015 and thought this was already resolved as we provided the 50% credit requested by Mr. [redacted] on 1/8/2015, detailed below.  I am glad I called today to double check.His rate was $400 per night less 50% agreed to...

discount for inconveniences = $200 per night x 9 nights = $1800 + 241.49 tax (13.416%) = refund of $2041.49 to his AMEX card. At this time he hasn’t canceled the complaints as promised.  Greatly appreciate your assistance.Sincerely,[redacted], R (PB) - [redacted], [redacted].[redacted]  [redacted]   fax:[redacted]

Aloha [redacted],We received your first letter dated January 7th 2015 and thought this was already resolved as we provided the 50% credit requested by Mr. [redacted] on 1/8/2015, detailed below.  I am glad I called today to double check.His rate was $400 per night less 50% agreed to discount for inconveniences = $200 per night x 9 nights = $1800 + 241.49 tax (13.416%) = refund of $2041.49 to his AMEX card. At this time he hasn’t canceled the complaints as promised.  Greatly appreciate your assistance.Sincerely,[redacted], R (PB) - [redacted], [redacted].[redacted]  [redacted]   fax:[redacted]

I am glad to say we have already reached an agreement concerning this issue.  The settlement agreement and email correspondence is attached for your files.  Please copy us a confirmation when this file is closed with the Revdex.com. Thank you for all your...

efforts. Sincerely, Mark [redacted]
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