Wex

If they had a -10 rating it would be more appropriate. You transfer you money there thinking you will be able to invest it. You log in and it takes them over a month to post your money to your account =lost investment revenue for you, easy investment money for them. After the unbelievably long wait you money finally shows up. Then there is no way to invest your money. You look all over the site and there is nothing. Did I mention that every time you call you have to wait a minimum of 30 minutes. It was frequently over and hour. Then their "security" questions are never ending, literally. You call in, again, you are told you have to do multiple hoop jumping sending in forms to be able to invest your money. At this point they have been making money off of yours for 30 days.
I realize this is not a properly run company, open another account and send them their transfer form filled out completely, it's not complicated. Nothing. Illegally they refuse to transfer the money and say they don't understand or can't read the form. I send it in again. Nothing. During all this they have locked my account repeatedly and not allowed access to anything. Legally they should have sent the money the first time I requested in November, the second time in February and hopefully now. I used my new custodians form the last time.
This has taken over 7 months and I an going to copy and paste this in a letter to the SEC. This looks like a scam to collect money and hold onto it.

Ever since WEX took over from Esso-Mobil (Imperial Oil) Fleet fuel cards we have found there to be big issues in their system. As a third party bill processing company to Esso-Mobil Fleet accounts, they have no security to their online system, or their call-in procedures. We reticently have found over $10,000 in theft in fuel. They don't have any accountability. Days later we have found more theft, Fake "drivers" added to the account. Someone pretending to be the owner of the company has phoned it adding drivers. There is no security checks. If you want a password on the account you have to fill out a form. No, one gets back to you in days. A form has been filed out regarding the theft and they don't even acknowledge receipt the form. People on the phone don't care, they don't have any power to do anything or to help out. They can't resolve the issue. They say fill out of form and we will get back to you. If more theft happens its on on WEX for now on.

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] ***

WEX will be reaching out to the custoemr to reach a resolution to this issue Our records indicate that of the units are currently operational and a service call was placed by the customer for one of the remaining units in question We hope to reslove this issue to mutual satisfaction Regards, [redacted]

This company has a commercial credit agreement with WEX Bank for the provision of fleet fuel cards We did an account review and in fact have found that the customer has repeatedly paid late and WEX has attempted to be accommodating and waive a number of these fees However, the payment in question was also made late as it was done by phone after the cut off time to have a payment process the same day (after 3:p.m.) Because the customer has already received numerous waivers, WEX Bank declined to waive the fee again as the customer has been provided with their credit terms which clearly state how many days the customer has to pay their invoices in addition to making sure that payment is sent in time to allow for processingIf there are further questions or additional information is needed, please let us know

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted] [redacted]

Mr [redacted] 's company had a commercial fleet card with WEX Bank I did confirm that the account was closed and in fact the remaining balance of his security deposit ($1800) had already been returned to him This was in process at the time the complaint was filed As a general rule, WEX will hold security funds for a short period of time following the closure of an account to be sure that all authorized transactions have been cleared before returning the deposit If there are any additional questions, please let us know