Weststate Cleaners

Review: Weststate Cleaners stole one of my coats while I have them cleaning.Desired Settlement: Please return my coat or pay me back.

Business

Response:

Weststates cleaners

15102 Weststates St

To someone whom it may concern:

Dear Sir or Madame, I am [redacted] owner of Weststate cleaners, writing this

letter in regard of ID number [redacted] submitted on 11/18 /2013.

I did received the complaint from the customer brought back a long coat from BCBG

and said that, her Coat suppose to be Brand Banana Republic and asked me to

return her coat or pay her 500 dollars for her coat. She also claim that we had stole

her coat and replace with that coat which is exactly same size with the one she had.

As for my statement: I believe the customer had mistake about the brand of the coat

she had because: BCBG is more expensive than Banana Republic brand, if she had

the Receive from where she bought she could check it again to make sure and

submit the receive to Revdex.com to clarify it.

As for my store policy:

1: The store is not responsible for clothes that had been brought home (out of the

store).

2: The store policy on the back of the receipt say that: The company's liability with

respect to any lost or damaged article shall not exceed 10 times our charge for

processing it, which is we had charged her 3 dollars for press only.

I still had her BCBG coat in my possession and to back up my statement above I did

research on Banana Republic for long coat price, none ofthe coat is exceed 298 $but

from BCBG long coat price could be up to 700$ or more.

This will conclude my statement. If the Customer chose to contact me direct. She can

Email me at the Email address above.

Thank You.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

December 18, 2013

Revdex.com National

Complaint System

4747 Viewridge

Ave., Suite 200

San Diego, CA 92123

RE: Complaint ID :

Complaint

Type : Business Complaint

Name : Weststate Cleaners

Business

IDs : [redacted]

Date Filed : [redacted]

Dear Sir/Madame:

This is in response to Weststate Cleaners' letter in

relation to the above-mentioned matter.

On November 18, 2013, I dropped off 3 coats for pressing

service at Weststate Cleaners.

On November 23, 2013, my husband went to Weststate Cleaners

to pick up the coats. When he returned

home, I realized that one of the coats does not belong to me; therefore, I

immediately brought that coat back to Weststate Cleaners. When I got to Weststate Cleaners, I asked the

two ladies that either work there/owners of the establishment to return my

original coat to me. The ladies stated

that they did not make a mistake and the coat that I bought back was indeed my

coat. They stated the above without

checking their inventory or with other employees first.

One of the ladies claimed that she is the manager , her name

is Mrs. [redacted], she stated to use profanity and continued to say that her employees

did not do anything wrong, including exchange or switch clothes. I told Mrs. [redacted] I'll give her a chance to

discuss this matter with her employees first before giving me an answer. Mrs. [redacted] agreed and told me to come back on

Monday and she'll have the answer for me at that time.

On Monday morning, November 25th, 2013, I returned to Weststate

Cleaners and again spoke with Mrs. [redacted], Mrs. [redacted] stated yelling that the

establishment did not make a mistake and insisted that the coat they gave me is

in fact my coat. At that time, I requested

to speak with the owner. Mrs. [redacted] then had

one of her employees called the owner in the back office. She than told me the owner, “Tu”, had asked me

to come back at 4:30pm to meet with him.

However, when I returned at 4:30pm, Mrs. [redacted] told me that

the owner was there but he left at 4pm due to and emergency and that for me to

check back. I told Mrs. [redacted] that I don't

want to play game and all I want is to have my coat back. If not, then they

need to pay me $500 though I paid $558 for the coat. If the owner continue to avoid me and doesn't

take care of this matter, he left me no choice but to file a complaint against

the establishment.

Regards,

Business

Response:

Dear Sir or Madame:

As of Weststates cleaners statement. I see that We did not doing anything wrong or lost the customer’s coat we still have the coat which is more expensive than the coat the customer said she lost. As I said, the customer need to check her receive to see if the brand of the coat were right and if I she had the receive she bought the coat for 558.40 with Banana Republic brand then prove it. Like I said the customer was Mistake with the Brand. (BCBG in stead of Banana Republic). If she is still want to file a complaint then let be it, Because there is no reasonable evidence that Weststates STOLE her coat like she said. We still had the coat with different brand.

Thank You for your concern.