Westport Mechanical

To whom this may concern:This is in response to customer complaint,The complaint letter we received on 4/is the first we have heard of anything being wrong with the jobIn going through our records we only find a down payment of $paid at signing this is according to invoice we have.If the client complained it was not to the office it was to the guy who no longer sub contracts through us I, the owner had no idea what was going on.We have no way of knowing what was verbally discussed between the client and the sub contactor.We did try to call and rectify the issues with the client and we were told to contact his lawyerWe have not tried to collect remaining on the contract to close the invoice since we have heard the complaintMy Company doesn't operate like this We have always tried to do right by our customers We have time and materials invested in this more then our invoice indicates ($3000), We have tried to fix the issue the moment we knew there was an issue and we unable to as the Client hired a different company to finishWe have stopped billing and have wrote off the balance as uncollected funds and discounts as well as fired the sub Contractor[redacted]

Revdex.com:There is still some unanswered issuesi.eSuch as how is there a $difference in their accounting? We feel that this company still should not be trusted I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

To whom this may concern:This is in response to customer complaint,The complaint letter we received on 4/212015 is the first we have heard of anything being  wrong with the jobIn going through our records we only find a down payment of $3000 paid  at signing this is according to...

invoice we have.If the client complained it was not to the office it was to the guy who no longer sub contracts through us.  I, the owner had no idea what was going on.We have no way of knowing what was verbally discussed between the client and the sub contactor.We did try to call and rectify the issues with the client and we were told to contact his lawyer. We have not tried to collect remaining on the contract to close the invoice since we have heard the complaintMy Company doesn't operate like this.  We have always tried to do right by our customers.  We have time and materials invested in this more then our invoice indicates ($3000), We have tried to fix the issue the moment we knew there was an issue and we unable to as the Client hired a different company to finish. We have stopped billing and have wrote off the balance as uncollected funds and discounts as well as fired the sub Contractor.[redacted]

Revdex.com:There is still some unanswered issues. i.e. Such as how is there a $1000 difference in their accounting? We feel that this company still should not be trusted.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]