Western Truck School

Review: I went through WIA to get funding for this school and had to move outta San Diego for a couple if months now that I have returned the school refuses to help me complete my class A but didn't refuse the funding it received from the government. The school is now stating that I need to repay to complete my course. How us that fair to me ! They made up some story that they contacted me and I declined to return ! Why would anyone decline to finish schooling or a program that that really want to make into s career. I think schools like this shouldn't be able to receive funding from careers centers, military, and ect. How do they keep getting away with this?Desired Settlement: To get the training that I received the training for so I can complete my class A license

Business

Response:

Revdex.com of San Diego

4747 Viewridge Avenue,

Suite 200

San Diego,

California 92123

Attn: [redacted]

Re: ID [redacted]

Dear Ms. [redacted],

In

response to the complaint regarding training Western Truck School offers the

following rebuttal:

The

purpose of Western Truck School is clear and uncompromised. The objective is to prepare students with

knowledge and skills that will enable them to qualify for entry-level jobs in

the trucking industry. Emphasis is

placed on safety, thorough understanding of Federal Motor Carrier Safety Rules

and Regulations in the operations of heavy-duty tractor trailer equipment, and

defensive driving techniques necessary in developing skills required to pass

the Commercial Driver’s License Examination. Training is post-secondary

education designed for adults to achieve the necessary skills needed to receive

gainful employment in the trucking industry as a commercial driver.

Workforce

Investment Act (WIA) funding for the Tractor Trailer Training program that

began on September 10, 2012 with an ending date of October 12, 2012 which

allowed for 160 hours of training for Ms. [redacted] to complete her training was

received as mentioned. However she did

not license out. Meaning she did obtain

her license. She did go down to the

Commercial Licensing California Department of Motor Vehicles and failed her

testing on her permit. On her option she

did not return to complete training to pass skill sets. The permit allows for three tests and she

took one and never returned. Our policy

has been to work with any student that fails skills to pass the skills.

In

reviewing the complaint received on we find several areas of concern:

1).

Training hours were inconsistent as shown by the field grade card maintained

marred by absences.

2).

Extra training was provided in lieu of several absences during actual training.

3).

The distinction should be made that there is difference in training and

licensing. In this specific instance

this is the case. Training was completed

and in excess of the 160 as “paid” for as Ms. [redacted] alludes to however, her

license was not obtained. Given the

factor of almost a year has elapsed and she requested to return for training;

it should be noted that the DMV licensing requirements has changed and

re-training would be required to meet the licensing requirement.

4).

We were fair and continued to be fair with Ms. [redacted] in her training as well

as our outreach. The completion of the

Class A is not contingent on the training it is contingent on the skills being

matched to the California Department of Motor Vehicles licensing

requirements. That being said, it is

without a doubt that training past 160 hours was provided to meet the need of

matching Ms. [redacted]’s skill set to the DMV requirements.

Review: I paid almost $4000.00 in cash (via several money orders) to attend and receive a class A CDL

from the Western Truck School. I also paid for all permits from the DMV,. I had a valid

permit which allowed me to test three (3) times on the driving portion and I was only alloted two.

It was probable that I could have passed on the third attempt but the school did not honor

the permit that was paid for and valid. I received promises that I would receive employment as well

and I am left asking for assistance. The instructors were extremely friendly but I did not leave with the

products or services I "paid" for. I feel like I have been cheated. I did however, receive a certifate of completion for 160

hours which I personally picked up from the school. Why would a school issue a certifate of completion

and then turn around and not give you what was promised?

The course was supposed to be 4 weeks long and this has extended an entire year. Today, is October 15th,

and to date , I still haven't received any grades and/or transcripts for the work, hours, and effort that I

paid for. In essence, I feel like I just paid for a very expensive piece of paper with my name on it that I can do

nothing with. I would like my refund.Desired Settlement: I hate to go to this length to complain but it is not everyday you just give

someone a couple of thousand of dollars and get nothing in return.

I would like a refund or, this entire problem resolved.

I only want what I paid for.

Business

Response:

October 17, 2013

Revdex.com of San Diego

4747 Viewridge Avenue, Suite 200

San Diego, California 92123

Attn: [redacted]

Re: ID [redacted]

Dear Ms. [redacted],

In response to the complaint regarding training Western Truck School offers the following rebuttal:

The purpose of Western Truck School is clear and uncompromised. The objective is to prepare students with knowledge and skills that will enable them to qualify for entry-level jobs in the trucking industry. Emphasis is placed on safety, thorough understanding of Federal Motor Carrier Safety Rules and Regulations in the operations of heavy-duty tractor trailer equipment, and defensive driving techniques, in developing skills required to pass the Commercial Driver’s License Examination. Training is post-secondary education designed for adults to achieve the necessary skills needed to receive gainful employment in the trucking industry as a commercial driver upon receiving the Class A license.

This was a cash-pay for a 160 hour Tractor Trailer Training program which began on June 18, 2012 with a scheduled completion date of July 13, 2012. This class began and ended on schedule, all training was received, however when the complainant went to the DMV to perform the required skills, failed to meet standards set forth by the DMV, and DOT. In other words this student did not pass the licensing test for a commercial driver’s license.

Additionally, additional training and testing was offered. This encompassed the acquisition of additional permits on the complainant’s part being offered additional training at no extra cost. Our policy at Western Truck School has always been to work with, and provide additional training for any student that fails to meet DMV standards for commercial testing.

In reviewing the complaint received we find several areas of concern:

1). The validity of the permit lapse was “not” a Western Truck School determination. The permit is issued by the Department of Motor Vehicles and has a term of one year from the date of application. There was a test date that was scheduled for the end of the permit that the complainant failed and was on the last driving/skills portion of that particular permit.

2). Job placement is a component of the training program. Prior to enrolling the complainant was providing with carrier applications that returned a “pre-hire” pending acquisition of the Class A license. Placement Services provides a continuum of employment opportunities for students’ to partake. There was a limitation on the licensing for the complainant that was tedious but had a plethora of opportunity with the securing of the Class A license. No promise of employment was ever made as we offer any person who is trained at Western Truck School lifetime placement services.

3). The certificate of completion and transcript was requested by the complainant on May 23, 2013. This information was mailed directly to the Spring Valley campus as requested by the complainant. Complainant was contacted via email and informed that the certificate and transcript was here for her and could be forwarded to a valid address. Complainant opted to come in and retrieve the certificate on her own. Sub sequentially, this information sat in the office for two weeks prior to the complainant picking it up as she requested.

4). We are in agreement that this was a four week training program. When the complainant was unable to obtain her license in the first series of the permit phase, she was brought back for additional training and services at no additional cost to her. During this period of time she secured a total of three permits. There was a second attempt on the third permit on September 6, 2012. This was an extensive lapse in time for the complainant to return in the year 2013 for completion of licensing which clearly shows we have extensively passed the four weeks of the original training period.

Western Truck School was fair and continued to be fair with her training as to meet the licensing needs. The completion of the Class A is not contingent on the training; it is contingent on the skills being matched to the California Department of Motor Vehicles licensing requirements. That being said, it is without a doubt that training past 160 hours was provided to meet the need of matching her skill set to the DMV requirements. The lapse in time to complete the licensing process was not due to Western Truck School being amenable.